Epic Chevrolet

Kuni... King of Service From the beginning to the end of service, everything person I met including the driver who took me to my doctors appointment; and the one who picked m From the beginning to the end of service, everything person I met including the driver who took me to my doctors appointment; and the one who picked me up when my car was ready, where not only just professional; but personal, friendly and kind. All smiles and eager to serve. More

General Vehicle Service This review is specific to the service department and more specifically Rick Latour. I brought in my 2012 Escalade to get tires replaced, alignment c This review is specific to the service department and more specifically Rick Latour. I brought in my 2012 Escalade to get tires replaced, alignment checked and wipers replaced. It dawned on my during the visit that this was my 3 vehicle stretching over 12 years and Rick has been the service writer dating back to Hubacher. Although I have purchased my vehicles with another dealer, I have always brought back the vehicle to Rick and his team to ensure any warrantee work or non warrantee work to be completed. It says something when there are closer GM service stations much closer to my home but I always come back to Rick for all my service work. I have 100% trust in Rick in his honesty and his follow thru and communication is what I believe brings me back on a consistent basis. His level of professionalism is fall overreaching then many service oriented businesses I have frequented. I appreciate his work and if mistakes are made, Rick will ensure any and all issues are corrected immediately. I rarely, rarely write reviews but after thinking about how I have returned over 3 vehicles to Rick, I felt compelled to write about my experience. Thank you so much for the amazing work you do. More

customer service was definately not up to par I arrived for my appointment approx. 20 minutes early. There were only two cars in front of me and they had already been helped. I had to wait over I arrived for my appointment approx. 20 minutes early. There were only two cars in front of me and they had already been helped. I had to wait over 35 minutes for someone to find out why I was there. Amazing that the speedy lube line just kept on flowing through with plenty of service people to help them. Finally after being helped I advised the service rep that I needed a ride to work. After waiting for 15 minutes I told him that I really needed to get to work and his response was...oh yeah, I guess I will have to find a shuttle driver. So, the whole thing turned into an hour long ordeal just to leave me car to have the ignition switch changed per the recall. Guess you feel that since you have to do this at no charge, that my time and my car aren't important. At least, that's the feeling I was left with. More

2016 Black Colorado Truck We purchased a 2016 black Colorado truck from this location. Our experience there was very pleasant. It was fast, easy, and there was no pressure ther We purchased a 2016 black Colorado truck from this location. Our experience there was very pleasant. It was fast, easy, and there was no pressure there like other dealerships we went to previously looking for the Colorado truck. We came back to this location a 2nd time because we felt very comfortable talking to Angel Portillo and Jason Lewis. Both men were very knowledgeable and professional. Toshi in the finance department was pleasant to work with as well. We are very happy with our purchase and will definitely recommend this location to others. More

Great work as always Have used Kuni many times for service and like them very much. They are fair and honest and never try to oversell you on service. Have used Kuni many times for service and like them very much. They are fair and honest and never try to oversell you on service. More

Great experience I had a set appointment for my brakes. They were helpful and professional. Gave me the recommended service in the future on what needs to be done with I had a set appointment for my brakes. They were helpful and professional. Gave me the recommended service in the future on what needs to be done with my car. I will continue to go to Kuni Chevrolet in Sacramento for service. More

BATTERY SERVICE I REALLY DID NOT WANT TO WRITE A REVIEW AS I NEVER HEAR FROM YOU AFTER WORDS.. I TOLD YOUR SERVICE MANAGER ONE YEAR AGO AFTER THE NEW BATTERY FAILD TH I REALLY DID NOT WANT TO WRITE A REVIEW AS I NEVER HEAR FROM YOU AFTER WORDS.. I TOLD YOUR SERVICE MANAGER ONE YEAR AGO AFTER THE NEW BATTERY FAILD THAT IT FAILD AGAIN BUT HE REFUSED TO DO ANYTHING ABOUT. GUESS WHAT. ONE YEAR LATER IT FAID AGAIN. THIS IS A PERFECT EXAMLPE OF KUNI TREATMENT. OFF TO WOODLAND CAD. More

oil change I came up there for a oil change and to talk to Ali while I was getting a oil change we started talking and he was showing me cars next thing I no A I came up there for a oil change and to talk to Ali while I was getting a oil change we started talking and he was showing me cars next thing I no Ali helped me get a car I wanted kuni is the only place I'll buy a car they have great people there and I'll be back for oil changes and whatever I need for my truck More

Lux Care Because someone made a mistake and ruined front passenger seat, I had to come back. My biggest frustration was that no one wanted to admit it "their f Because someone made a mistake and ruined front passenger seat, I had to come back. My biggest frustration was that no one wanted to admit it "their fault." Kuni did step up and fixed it-however it was another day and another four fours. Ed kept me in the loop. More

OIL CHANGE AND TIRE ROTATION The customer service was excellent, I was helped by Omead Anwar Customer Service Rep. He was very friendly, got my car done in less than 1 hour. The customer service was excellent, I was helped by Omead Anwar Customer Service Rep. He was very friendly, got my car done in less than 1 hour. More