Epic Chevrolet

Invisible As I proceeded to drive my vehicle into the service area to park. I was not met by any service technicians. I walked into the office area that was vis As I proceeded to drive my vehicle into the service area to park. I was not met by any service technicians. I walked into the office area that was visible from where I parked. I stood in one spot looking around, trying to get eye contact from any of the other service technicians or the lady's at the far end counter and yet still no one said anything to me. A few minutes past, but it felt like 15 mins (I'm sure it was less) and young man that came from the back area to assist someone else asked me if I needed help - I thanked him for asking me and I advised that I was looking for a certain technician, however, as long as I was standing there - I was actually standing by his work space. This young man then went above and beyond to tag my vehicle and advised that my technician will be with me. I thanked him for his service to me and waited for my technician. Once my technician was done entering my information he stated that I could go and wait for a ride. I stood there for a split second and stated, "wait where"? he then pointed where I could go and wait for a ride. I figured that he could have at least led the way to the waiting area. This is the second and last time that I will ever go to this particular Cadillac facility. I wouldn't spend a cent there due to the treatment that I experienced for the second time. Unfortunately I didn't get the initial person that assisted me. I was disappointed at that time and forgot to take his name. He was very kind. More

Communication Skills Are Key The lack of communication between service and the customer is really lacking. They seem disorganized and annoyed when you ask what's going on with you The lack of communication between service and the customer is really lacking. They seem disorganized and annoyed when you ask what's going on with your car. I've bought 3 cars from them and referred my family that also bought a car. They experienced the same problems with service, no communication. When you buy a car they treat you like royalty but the minute the papers are signed the tune changes. I've had problems in the past with the service department but went back for a simple recall. Asked if they would check something else, they didn't. They don't seem to be concerned for your time at all and often don't provide any solutions unless you pose them. It doesn't make me want to buy any more cars or trucks from them or even get a simple oil change. Yes, the problems get fixed so if that was the only criteria for recommendation then they would get 5 starts. But it's more than that. More

Unsatisfied I stood at the service counter for at least 10 minutes and not once did a service adviser look up and acknowledge that I was even there. I do not min I stood at the service counter for at least 10 minutes and not once did a service adviser look up and acknowledge that I was even there. I do not mind having to wait, I do mind being completely ignored. This has been my experience every time I bring my car in. I understand that these guys may be busy but a simple greeting doesn't take any time at all. I was there for an oil change, and had someone taken a second to ask me, I would have been told that I was in the wrong area. I had never used the express side before and didn't know it was over there. Again, just an acknowledgment of my presence would have done a lot. If anyone asks for my recommendation for a dealership, I will tell them to avoid yours. Not because your salesmen are bad, but because they may have to use your service department for their vehicle. More

no changes everyone passed the buck and now there are no app will not make app for oil and normal work you need to wait in line for your turn oil, tire rotation etc 2+ hours.. terrible will not make app for oil and normal work you need to wait in line for your turn oil, tire rotation etc 2+ hours.. terrible More

Straightforward and Timely Service Using the dealerships online appointment system was quick and simple. My truck had a couple of issues as well as not having been serviced in a while ( Using the dealerships online appointment system was quick and simple. My truck had a couple of issues as well as not having been serviced in a while (kudos to GMC) and the service team was able to take care of my immediate issues as well as an inspection and general service in a day. I was able to communicate with my service associate throughout the day to get all my needs met. Thanks More

CAR NOISE Bringing a car in to the dealership with a noise has got to be one of the most perplexing issues to deal with. Well, thats what I did recently and wit Bringing a car in to the dealership with a noise has got to be one of the most perplexing issues to deal with. Well, thats what I did recently and without knowing where the noise was coming from ,the Service Dept. and Ed Sumiyoshi took some time and found that noise. I mean how many customers come in and ask for the Sway Bar to be replaced? Not many I think. I really have to thank Ed and the technician. More

Service Dept is a DIS-service I did not call back on issue of vehicle until I called three times for an update, then at 3:00 issue is being looked at. I am still waiting for a quo I did not call back on issue of vehicle until I called three times for an update, then at 3:00 issue is being looked at. I am still waiting for a quote. More

Great Dealer to Work With Kuni Chevrolet and Cadillac's staff was great to work with. Went to other dealers in the area prior to buying from them. The customer service was grea Kuni Chevrolet and Cadillac's staff was great to work with. Went to other dealers in the area prior to buying from them. The customer service was great and no pressure. We knew what we wanted the new 2016 Chevy Camaro. They did not have the exact car we wanted. They worked with us to get the car wanted and was still in transit from the factory. Other dealers wanted to try and sell us a car that was currently at the dealer. The other dealers also tacked on a high dealer mark-up. Kuni does not add dealer mark-up on their vehicles they sale. We also have to give thanks to Juan (last name unknown) who help deliver us our new car when it arrived and went over everything with us. More

Outstanding Experience Service Rep. Dan Landerholm was very helpful during my recent visit. He took care of checking out my vehicle for factory recall. In addition, arrange Service Rep. Dan Landerholm was very helpful during my recent visit. He took care of checking out my vehicle for factory recall. In addition, arranged for a smog check at the same time. Dan's customer service and follow thru is fantastic. More

No welcoming and the service workers lied Stood in line for awhile waiting just to be told we needed to go to the other office. Once there the employees tried to tell me the warranty on my car Stood in line for awhile waiting just to be told we needed to go to the other office. Once there the employees tried to tell me the warranty on my car didn't cover the cost. $160. Thankfully my hubby was there and I walked out paying $0. More