Envision Toyota of West Covina

Avoid this company like the plague. I received a Prius Prime quote through a work program for fleet sales of $29,850. Even though they stated what a wonderful price it was, the fine print had two bogus e Prime quote through a work program for fleet sales of $29,850. Even though they stated what a wonderful price it was, the fine print had two bogus extras to jack up the price "Eco Block/Key Replacement $1,495 Tire and Wheels protection $1,495" Since Toyota was giving $1,500 off up until 1/3/2022, I went ahead and tried to go purchase the vehicle on 1/3/2022. They would not honor their inflated offer through the system and instead wanted a ~$6,000 dealer markup from the MSRP. They told me they could do what they want. Their website does not indicate the huge markup, it shows $31,450 Retail Price. Find a more reputable dealer. Longo Toyota said they do not play this game; I recommend you go to them instead. I went back to the system and trying again with another hopefully reputable dealer. More

I was discriminated for being a woman and pregnant by Matthew Reyna and his manager and Hiep Cong Dinh. Then the upset employee left home from the dealership with our ID and social security card. They tr Matthew Reyna and his manager and Hiep Cong Dinh. Then the upset employee left home from the dealership with our ID and social security card. They tried to cover it up and say another sales employee had it. We filed the police report and plan to press charges wherever applicable. More

Sergio valdovinos sales manager was a jerk. Denied us a sale because we were financed with our bank. We were walking away from the deal and only then he was able to give us the car. did not want to fill th sale because we were financed with our bank. We were walking away from the deal and only then he was able to give us the car. did not want to fill the tank for us which they do for every car sales. Regardless of Used or new car. Lance yu in sales was very nice. Dave in finance was helpful and very knowledgeable, we could’ve saved so much time at the dealership had Sergio been more honest or asked for assistance from Dave if he really didn’t know about finance. Would not recommend this dealership. Sales manager seemed to want to force customer to finance with them. If they won’t take cash or full payment for cars up front why not make it known in the beginning and save people time or enforce it as a policy. More

I wish I would have read the reviews before I bought a car from there. Do not go there. I bought a car and found out 6 weeks later when my car broke down on the freeway and I almost got hit by a big rig t car from there. Do not go there. I bought a car and found out 6 weeks later when my car broke down on the freeway and I almost got hit by a big rig that there were many recalls on my car. The brake pads needed to be replaced a month after I had it. They should have never sold a car in that condition. It was very unsafe and illegal. Stay away from the dealership!!! More

I had a bad bad experience her was blamed for a damaged part on my used car that i bought less then 4 weeks ago... part on my used car that i bought less then 4 weeks ago... More

I drove my daughter to West Covina Toyota because she wanted to test drive/see a car she was interested in. When we got there were greeted by Tyson, who was very nice. After the test drive we were then wanted to test drive/see a car she was interested in. When we got there were greeted by Tyson, who was very nice. After the test drive we were then greeted by one of the managers named Adam, who was also nice. This was my daughter's first time going to buy and test drive cars. I wanted her to make an informed decision about the car she was going to purchase and not feel pressured to do so. Tyson and Adam were very nice and not pushy. Shawn Kahn overhears that my daughter does not want to purchase the car and needs more time and he felt the need to investigate!! He starts in with this bullsh*$t analogy which leads to him ranting on about crap I could care less about. It no longer was about my daughter finding the car she wanted but about the car no one seems to be able to sell!!!! I hope Shawn reads this review and remembers who I am. I'm talking directly to you Shawn! My daughter was not going to buy that car even if she wanted to after talking to you!! I would have went next door to the Honda dealer and bought her whatever she wanted to make sure your dealership did not get her money!!! Your delivery is trash, your motive is trash and your tactics are trash!! I wanted to leap over Adam and tell you to "shut up Shawn!!" You basically accosted my daughter because y'all couldn't sell that dam car. Know this Shawn, I will never send anyone to this dealership because of YOU and YOU alone!! More

Don't go there, worse services, un-professional. I looked for sienna, I told them I can pay off, so give a good deal. There was last left, the sticker price is $43k, they quote final price was $57k include t for sienna, I told them I can pay off, so give a good deal. There was last left, the sticker price is $43k, they quote final price was $57k include tax. I was so xxxx off and try to leave. Then they hold my ID and try to stop me to argue the price. I don't even wanna say one more word to these xxxxer. This was super bad experience ever. More

We just bought a new car from Alan Chang. He is very nice, professional and with a great attitude. He explained all the details of what we concerned with enough patience. I’m happy about the experience nice, professional and with a great attitude. He explained all the details of what we concerned with enough patience. I’m happy about the experience here with his assistant. More

Manuel saldana service advisor is trash he does not know. What. Customer. Service is need. More professional people. As. Service. Adviser will. Not. Come. Back ever. To this. Location they.have. know. What. Customer. Service is need. More professional people. As. Service. Adviser will. Not. Come. Back ever. To this. Location they.have. Nothing But. Unprofessional people there don’t. Waist. Your. Time dealing. With. This non. Educated. People More