Envision Toyota of Milpitas
Milpitas, CA
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I bought Corolla at Nov/B from Sam and his personarity was Ok and Corolla is good car and I call him for buying SIENNA 2012 but he suggested used car and he told that my recommended car is Ok and I didn't was Ok and Corolla is good car and I call him for buying SIENNA 2012 but he suggested used car and he told that my recommended car is Ok and I didn't tell lie to you , only true story. ....so I belived him ( this was too bad for me finally) I didn't learn used SIENNA and he offered 2011 SIENNA and then I bought it. I just came from Japan and I don't know system of car selling in USA and Sam knows it. I didn't know that 2011 SINENNA model was from 2010 July and I requested him that show me that car history but he didn't show me anything and he just told me that tust me... I was a Sucker in that time. The car was build at 2010 July and was using from 2010 Aug. I asked his manager, David Cepeda why car of building at 2010 July and using at 2010 Aug was called 2011. David Cepeda told me that SIENNA was changed at 2010 July , and we (Toyota) call 2011 SIENNA from 2010 July. But I asked David Cepeda about it , finally he told me that did you asked Sam when this SINENNA was build and please call Toyota why you call 2011 SIENNA which was build at 2010 July and used at 2010 Aug. and he hang up and he told me that I called you later... but I didn't receive phone call from him. now four days past I visited this dealer once after above discussion for paper work for Autoloan and I just talked to Finance manager about this story. The finance manager didn't know that SIENNA 2011 was started from 2010 July. How do I know? I'm not Toyota man. I won't be this dealler again because I don't have enough information about car. if I'll find complain about their job or have additional questions after completing any maintenance or ... , they may tell me that you didn't tell me or ask me in that time so I didn't explain it to you. Addional story: I found missing "back up sensor " and "cross bar" after purchased the car one week before. and I call sales (he didn't pick up my phone) , and then I talked to above manager. he told me that checking with Sum and call me, but he didn't . And I call hime next day, manager told me that Service call you when service can arrange schedule. I asked him why you or Sam didn't call me yesterday. He didn't answer it. and I asked another question that Sam didn't explain to me about missing both "back up sensor " and "cross bar". but he didn't explain it to me. More
Service advisor wasn't able to deliver on his promise of time of completion of service Advisor cannot locate my car after I paid for the service.They later found it still on the hoist with work unfinish. time of completion of service Advisor cannot locate my car after I paid for the service.They later found it still on the hoist with work unfinish. Advisor blame me for a customer that left because this. Advisor was so arrogant he advise me to go to another dealer to service my car.Which i will after what happened to me. I wouldn't recommend your dealership either. More
This place is great. I just purchased my second Camry from Piercey. My first car was actually a lease. I changed jobs and my driving went way up so I was over my mileage with over a year to go on the l from Piercey. My first car was actually a lease. I changed jobs and my driving went way up so I was over my mileage with over a year to go on the lease. I figured I was stuck and would just have to pay when the lease was over. Then I got a call from Piercey. Because I always have my oil changed there they realized I was over my miles. They figured out a way to take in my 09 Camry and sell me a 2011 Camry and my payments only went up a little bit! Plus I didn't have to pay any penalties for the extra mileage and now I don't have to worry about mileage because its a purchase. Thanks to the whole team at Piercey Toyota! I really, really appreciate your help. Thanks! DJ More
We found the exact vehicle we were looking for (4 runner, 4wd, Black, low miles, etc) on their website. I called to make sure it was still in stock and made an appointment. Test drove it, loved it, bought 4wd, Black, low miles, etc) on their website. I called to make sure it was still in stock and made an appointment. Test drove it, loved it, bought it. A very professional and easy way to do business. More
I purchased a Toyota Venza from Piercey and the car is going good. The finance manager helped me choose the right options. They have a very huge collection of cars and for my Venza, they are the only o going good. The finance manager helped me choose the right options. They have a very huge collection of cars and for my Venza, they are the only one who has the exact model which I wanted. And they offered a competitive price. More
I've been very pleased with my experiences at Piercey Toyota. I have not bought a car from them but their service department is the best I've ever used. They are always very helpful and they have 2 shu Toyota. I have not bought a car from them but their service department is the best I've ever used. They are always very helpful and they have 2 shuttles, so I never have to wait too long to get a ride back home. They have free Wi-Fi so I can go online on my laptop. Very helpful. More
I felt this was a great experience. I did my research online and knew what a good deal was. I checked their website and they showed with the Camry I wanted in stock. I told them what it was, they said online and knew what a good deal was. I checked their website and they showed with the Camry I wanted in stock. I told them what it was, they said ok. Very easy deal. Everyone was wonderful. God bless the Internet for giving us all these websites to help us get a great deal! We'll be back to Piercey soon to buy my daughter a used car. More
I have 97 Toyota Tacoma, starter failed this AM. Called 4 dealerships. needed repairs done TODAY. I called on 4 dealerships. 2 did not have starter in stock. Stevens Creek manager never returned my call afte dealerships. needed repairs done TODAY. I called on 4 dealerships. 2 did not have starter in stock. Stevens Creek manager never returned my call after our conversation. Called Peircy in Milpitas. They had the part and would replace while I waited. FIRST CALL TO THEM WAS AT 1130 AM, WORK WAS COMPLETED AT 135 PM !!!! QUOTE WAS 435.00, FINAL WAS 408.00 ! And they washed my dirty truck. new , clean, and extremely friendly. Tech cleaned batt termninals also. I will be back to this dealership ! Reggie Williams More
I took my van for a service and called if it was ready. They said yes. I got a ride over there and then they told me it wasn't ready. I said where is my vehical and everyone stood around looking stupid. I They said yes. I got a ride over there and then they told me it wasn't ready. I said where is my vehical and everyone stood around looking stupid. I asked for the service manager and was ignored by two female service personal that had a loud lenghty chat with each other in vietnames until I shouted at them to get me the manager or someone in charge. The service manager came up and seemed annoyed I asked for him. I told him what the deal and he said he will get someone to bring my van over asap. Well ASAP turned into 20 minutes and I asked what is going on. A tech told me the van was being washed and ready soon. I waited 10 minutes more and demanded the manager give me my vehical washed or not. He called and someone drove it over...unwashed. I said I will never return and I was planning on maybe getting new vehical and does he think I will buy it from them? he said probably not. Not only are they incompetachornt but rude as well. More
dishonest, disgraceful service sales rep and manager. Both manager and sale rep were extremely rude right off the beginning of conversation. The changed their quote instantly and told me to shop somewhe Both manager and sale rep were extremely rude right off the beginning of conversation. The changed their quote instantly and told me to shop somewhere else before coming back to their dealership. More