Envision Toyota of Milpitas

Excellent Advisor Dexter and Technician Brian are very helpful in telling me that the brake pedal and brake system of my car are safe and work fine. I had a con Advisor Dexter and Technician Brian are very helpful in telling me that the brake pedal and brake system of my car are safe and work fine. I had a concern about the brake pedal squeak noise. I am glad to know that the brake pedal is fine after Brian checked it. I then had the brake fluid flushed and changed and the rear brakes adjusted following their advice. Thanks! More

Service Great service. A little pricey but they definitely go the extra mile. Marvin was very helpful and knowledgeable. I would go back for service there. Great service. A little pricey but they definitely go the extra mile. Marvin was very helpful and knowledgeable. I would go back for service there. More

Excellent post-sale customer services! Experiencing on the first hand basis about the constant improvement in all fronts since my Toyota vehicle purchase at Piercey in November 2012, it mak Experiencing on the first hand basis about the constant improvement in all fronts since my Toyota vehicle purchase at Piercey in November 2012, it makes me think that customer service and customer satisfaction is high on their priority list. More

Excellent Customer Service This was my first time coming to this location. I actually did not know this Toyota location was so close to my work. I found out through my co-worker This was my first time coming to this location. I actually did not know this Toyota location was so close to my work. I found out through my co-worker who loves this location. Mind you, I purchased my car at Toyota Sunnyvale and so I always go there to get my car serviced...I was hesitant to go to another location. I did not have an appointment, so I did the walk-in (you have to come in before 12pm). This was a Thursday and the line wasn’t pretty long. However, it went by pretty quickly. My service advisor was Jason and he was awesome! Jason was so patient with me while I was on a conference call. Jason went through what I needed and mentioned that because of the mileage on my car, he recommended to get an alignment and also check my brakes. I did not feel pressured at all to agree. Because it was my first time, Jason wanted to make sure I had a great experience. Again, they were pretty busy, so he told me what I should come back since it will take a couple of hours. Luckily, I worked so close that he offered shuttle service. When I went into the waiting room, it was nice that there were donuts offered. The waiting room was big, but it also looks like the sales area. Once I sat down, my name was already called for shuttle; it was fast! I got a text on my phone that my car was being worked on. I got an email from Jason Martinez with a video that Oscar was the one working on my car. I’ve never had that where they would send a video, pretty awesome! After my car was done, I got a call from Jason stating it was all done and that he will send over a shuttle. The shuttle driver called me to tell me his status, which is really cool because it gives me time to finish work. Everyone was so friendly! More

Great service Great customer service, called to make an appointment, was given a 2 and 1/2 hour estimate, was in and out in less than an hour. I will recommend Pier Great customer service, called to make an appointment, was given a 2 and 1/2 hour estimate, was in and out in less than an hour. I will recommend Piercey Toyota to my friends and family. More

Great Service It's always a pleasure working with Jason. He has excellent customer service and ensures all if my concerns are addressed. He is thorough with describ It's always a pleasure working with Jason. He has excellent customer service and ensures all if my concerns are addressed. He is thorough with describing things and makes sure you leave happy. Also great communication on the progress of my car service. More

Sevice We have been using This service center for over 20 years and would never think to go to another one. The service has always been excellent. We have been using This service center for over 20 years and would never think to go to another one. The service has always been excellent. More

Marvin FTW I can't say enough about working with Marvin. He was truly a partner in dealing with our car. Nothing too dramatic was necessary, but it was just so p I can't say enough about working with Marvin. He was truly a partner in dealing with our car. Nothing too dramatic was necessary, but it was just so painless to diagnose and set the service without feeling like someone was trying to rip me off. I'll be returning to see him every time we need to visit... More

Quick, attentive service I went in for a 15,000 mile inspection. Was attended to as soon as I arrived. Staff were courteous and someone always came by to ask if I had been hel I went in for a 15,000 mile inspection. Was attended to as soon as I arrived. Staff were courteous and someone always came by to ask if I had been helped if I had been waiting for more than five minutes. I came out a full 1.5 hrs than expected (needless to say, I also arrived 30 min earlier than scheduled - still, they helped me right away). More

Quick and friendly service I have had several Toyota RAV 4, since my first purchase in 2005 and of the dealerships in the area this one, per my experience, has the by far best s I have had several Toyota RAV 4, since my first purchase in 2005 and of the dealerships in the area this one, per my experience, has the by far best service center with quick and friendly staff. More