Envision Norwalk Toyota

Worst dealer. I’ve been passed around to 3 different salesman and at the end they tell me I’m required to purchase the paint and key protector warranty for $1500! With these chip shortage I understand a salesman and at the end they tell me I’m required to purchase the paint and key protector warranty for $1500! With these chip shortage I understand about the price hike and I was fine with the mark up of 4k over the msrp, but they tag in this paint and key protector warranty for $1500 and they say it’s required! Dealership is so greedy!! More

I bought a used 2005 F250 here, all the paperwork was done. The only thing left to do was put a little gas in it for me. On the way to the gas station, the truck broke down. After a week, they said that done. The only thing left to do was put a little gas in it for me. On the way to the gas station, the truck broke down. After a week, they said that it has a engine problem that could not be repaired. Because I never took possession of the truck they had to give me my money back but now I see that the truck is for sale again. Shaaady!!! DON’T BUY THE 2005 F250!!!! More

After shopping for 3-4 months for the vehicle I've always wanted and saved up for, Norwalk Toyota was the only dealership that came through with honoring their word and offering the lowest price possible fro wanted and saved up for, Norwalk Toyota was the only dealership that came through with honoring their word and offering the lowest price possible from the 10+ dealerships I contacted. I was set on buying a vehicle from Toyota of Cerritos, however, after having a 2 minute phone conversation with Ivan, he earned my trust and business, FOREVER! From start to finish, he stuck to his word and made everything hassle-free! Once I was at the dealership, Raul helped me out and I was in n out of the dealership with my new truck in under 2 hours!!!! Usually buying a new car takes half a day, but not here!!! I highly recommend them if you're looking for a new or used Toyota! More

Thank you AARON ORTIZ for my new Prius - beautiful car, excellent maneuvering and sleek driving pleasure. If you are looking for a new car, I highly recommend AARON ORTIZ at the new ENVISION TOYOTA in Norw excellent maneuvering and sleek driving pleasure. If you are looking for a new car, I highly recommend AARON ORTIZ at the new ENVISION TOYOTA in Norwalk on Imperial Hwy. Got first-class service, attentive, friendly and energetic personality AND great savings too‼️ More

Always top notch dealing with Eric Morales and his service team. Our family has been coming here for 35 years and they always have taken care of business. Thank you again! A+ service team. Our family has been coming here for 35 years and they always have taken care of business. Thank you again! A+ More

I would love to give this dealership 0 stars! Worst I would love to give this dealership 0 stars! Worst customer service ever! Keep you waiting to try and wear people down and add this bogus $1200 pai I would love to give this dealership 0 stars! Worst customer service ever! Keep you waiting to try and wear people down and add this bogus $1200 paint coating More

Mercedes Benz GLK 350.*03/18/21 - I sent a price Mercedes Benz GLK 350. *03/18/21 - I sent a price inquiry about a specific car Mercedes Benz/GLK 350 to this dealership webpage. *3/19/21 - Salesp Mercedes Benz GLK 350. *03/18/21 - I sent a price inquiry about a specific car Mercedes Benz/GLK 350 to this dealership webpage. *3/19/21 - Salesperson Hadriel Orzal contacted me thru e-mail & text and I I scheduled a test drive and everything was by text. The experience with this salesperson in general were awesome and unfortunately that was the only good experience I had in this dealership, because this salesperson supervisor Alfred was in charge to negotiate with me but this supervisor needed to work on a customer service area because it wasn't a bad or good experience, it felt like he was doing me a favor to buy this car and nothing happened that day. *3/19/21 - I sent a price inquiry online and I got an "personalized discount internet price that comes directly from the dealer" in writing to my e-mail with a contact person: Paulina Castillo/Internet Sales Director and I waited next day to get more information from dealer. *3/20/21 - I called and left a message to Paulina Castillo and after I contacted her when I called again, I explained her about the "personalized discount internet price" that I got from the dealer and I wanted to confirm this information before to go back to dealer again and I sent her the screenshots of this special price as she requested and she confirmed that she received them and no response from her. *3/21/21 - I contacted Paulina again thru text for an update about the special price and she asked me to "call her back" and then another person "Alyssa" contacted me thru text telling me: "Not sure if you had any questions in regards of the quote I sent?" ....I texted her back, explained her again and asked her "if the dealer is going to honer the special price" and I was told that they will present it to another manager to see if they can honor it? (and remember, when I submitted my online request, I got a conformation that literally said: "dealer will provide a personalized discount and the price comes directly from the dealer") and then, ANOTHER manager Sammy Choe/sales manager texted me asking me if I can make it to the dealer today? and I texted him back one more time about the situation and no text back with a response. So, until today 3/21/21 I have talked to salesperson, supervisor, internet director & manager , I haven't received a clear & straight answer from anybody about their "personalized discount internet price" that I received from dealer either by text or e-mail...they just want to give the information verbally (salesperson Hadriel is the bottom employee ,so, technically he can not do anything about it). And this is a used Mercedes Benz car and this dealer is a Toyota, so, the price of this car have dropped couple times and still not getting a clear & straight answer from this dealer about their "personalized discount internet price"...in general, this dealership doesn't have the culture to have good customer service to customer like me and I WILL REPORT THIS DEALER FOR GIVING MISLEADING INFORMATION TO CUSTOMERS about their "special internet prices" to avoid this issue to future customers. More

this dealer ship is so unorganized, It seems once you sign that paperwork your the least of their concern. I have been waiting for a month for a pay off on a trade in and they still have not done it. it sign that paperwork your the least of their concern. I have been waiting for a month for a pay off on a trade in and they still have not done it. it doesn't matter it there is another dept. that is in charge of the process, this should have been dealt with in a timely manner and now I'm getting harassed by the other dealer for late payments that should of been taken care of already. it is also very difficult to get a call back or someone on the phone long enough to explain the situation. More

My husband went to shop for a car. The offer seemed straightforward where the sales manager, Ivan Smith, gave a clear breakdown of costs and made reasonable promises. So we committed to purchasing the straightforward where the sales manager, Ivan Smith, gave a clear breakdown of costs and made reasonable promises. So we committed to purchasing the vehicle and started the paperwork process. That's when everything started to change. Nothing promised was honored and our experience was that of a classic bait-and-switch, where Ivan kept us waiting in the lobby for an unreasonable long time (nearly an hour) while he "gets the paperwork" and pushed hard to get us as far along in the process as possible (credit checks, etc.) to wear us down. At the end, my husband had to walk away from the deal because a single promise wasn't honored and there was a complete breakdown of trust. We've purchased many cars over the years and Ivan Smith was unfortunately the most unethical and dishonest salesperson with whom we've ever worked. We considered perhaps trying to work with someone else at the same dealership, even if it meant paying more, but upon seeing some of these other reviews, we don't have faith that the other "sales managers" would be any more honest than Ivan. I urge anyone considering working with Envision Toyota of Norwalk to pass on them and find another dealer in the area, of which there are plenty. More