Envision Lincoln of Duarte

Prompt service for appointments and service advisor knowledgeable, efficient and great to work with. Will definitely recommend knowledgeable, efficient and great to work with. Will definitely recommend More

Aram was very helpful, very direct and transparent. Did not over talk sales points, just short and direct. Did not over talk sales points, just short and direct. More

Service was Timely, efficient and accommodating. The cost of maintenance was very high for me, and I appreciated available discount given. The facility was clean. Everyone was friendly and helpful. The cost of maintenance was very high for me, and I appreciated available discount given. The facility was clean. Everyone was friendly and helpful. Also, coffee, tea, water, etc and snacks were available for those who wanted them. The work done in my car was excellent... and I appreciated the car wash as well. More

My family has had a relationship with Lincoln since 1998 when my husband dove a Mercury Mountaineer. I connected in 2016 with my Lincoln MKX. My recent experiences were not good since Envision. When I pi when my husband dove a Mercury Mountaineer. I connected in 2016 with my Lincoln MKX. My recent experiences were not good since Envision. When I picked up my car, Edgar said nothing about several recommended services, although the paper said customer refused. 2nd visit I asked Edgar to also check the tailgate which intermittently would not stay up. There were additional recommended repairs which more than doubled my bill. When I asked about the tailgate, he told me I had to bring it back another day. 3rd time's the charm. The "Works" plus a couple fluid changes and brakes was very expensive, (a third more than Midas). A couple of discounts and coupons helped but when I picked up the car, not all the coupons were applied and the paperwork was incomplete, including no documentation of the multi-point inspection. When I drove it, there was grinding and a bouncing and shaking when braking. During an out of town trip, the car would not start. When we tried to "jump" it, we discovered a lot of corrosion on the battery terminals which I think would have been discovered during the inspection. I returned and was told the brakes were fine, but I needed $2800+ of suspension work. I chose to wait on that. Funny thing though, after picking up the car, there was no more grinding or shaking or bouncing when braking. Not sure the relationship will continue with Envision.... More

Awesome work thanks for the service. 5 stars come to this dealership there’s no drama 5 stars come to this dealership there’s no drama More

My stuff was stolen from the car, very expensive stuff. Glasses, $175. , ecoflow power inverter, $500. LED curtain lights $125., camping lights $95., After Edgar had givin me the price and mentioned what r Glasses, $175. , ecoflow power inverter, $500. LED curtain lights $125., camping lights $95., After Edgar had givin me the price and mentioned what repairs would be done I agreed to have the repair done. Then I noticed my stuff was missing I dident mention it to Edgar but I did tell the shop manager about it and he immediately said that he does not want my business and that he reserved the right to refuse service to anyone and that he was not going to do business with me, and to pick up my car within a couple of days. Very fishy behavior if you ask me. I belive he is the one who stole my stuff. More

Excellent service and management! They really want to help and make things work for you. They really want to help and make things work for you. More

Dealership is easy to work with. They service Lincoln & Ford out of the same service drive, no longer separated. They use Lyft for rides home so there’s little wait time. They service Lincoln & Ford out of the same service drive, no longer separated. They use Lyft for rides home so there’s little wait time. More

This dealership is always very courteous. Marco Barillas took good care of my car and it was finished quickly. Marco Barillas took good care of my car and it was finished quickly. More

The Service Center is top notch. Franklin, our Service Advisor, is knowledgeable, friendly, and is helping us keep our vehicle in excellent condition. Franklin, our Service Advisor, is knowledgeable, friendly, and is helping us keep our vehicle in excellent condition. More