Envision Chrysler Dodge Jeep Ram West Covina

Literal crooks. Diego is an embarrassment to the company. Management, scams. Don’t even waste your time dealing with these people. That Denali they have sitting on Diego is an embarrassment to the company. Management, scams. Don’t even waste your time dealing with these people. That Denali they have sitting on a lot for four months, a huge reason why. As for other cars… Don’t waste your time dealing with these liars. “Out the door” price with a $10K jump upon signing is just the beginning. But we wasted Diego’s Sunday night sitting at work…. More

We called it a vehicle was still available and at that price it showed online. It was a 2023 Yukon Denali. Showed the retail at $89,995. Dealer discount at $23,409. Internet price at $66,586. Diego confir price it showed online. It was a 2023 Yukon Denali. Showed the retail at $89,995. Dealer discount at $23,409. Internet price at $66,586. Diego confirmed the vehicle was still available and at that price. We arrived, test drove the vehicle and agreed to purchase the car. We agreed on purchasing an extended warranty at $35 additional every month. They ran our credit, got the car detailed and filled up the tank. My wife left with our child while I did the paperwork. At the end of signing, I noticed they marked the cost of the car up to $80,381. With everything at the door adding up to over $100,000. This is not what was agreed upon. They said they have to add dent repair to all cars, in which was not indicated. We did not proceed, it was a total scam and happy we really looked at what we were signing prior to getting the keys. I had to pay $70 for an uber to go home. Very shady. More

I just leased a Wrangler with Envision and it was the BEST experience. I worked with Asad and Tony delivered my car. I spoke with at least 6 different dealerships and no one gave me this excellent of a d BEST experience. I worked with Asad and Tony delivered my car. I spoke with at least 6 different dealerships and no one gave me this excellent of a deal and service. They delivered my car to me and did everything else online. What an amazing experience! I would refer Asad and Tony all day long. My Wrangler is even better than expected. Tony took the time to go over how the Jeep worked too. LOVE LOVE my new Jeep! More

I found the vehicle I wanted online and we spoke numerous times over the phone to work out the deal—the cost, the money down, and no trade-in (I live in TX, and they knew this), the DEAL. When the day came t times over the phone to work out the deal—the cost, the money down, and no trade-in (I live in TX, and they knew this), the DEAL. When the day came to travel, they said they didn't want a cashier's check for the down payment, they wanted cash—$18,000. Not really what I wanted to taxi and fly with, but I did it. Then, they called back a few hours later and said they wanted $5,000 on a credit card too, in advance, because someone was looking at the vehicle. I said no, if someone took it, so be it, if I don't get it I don't get it. Just let me know before I fly so I could cancel my flight. They never called and I assume all was fine. When I arrived, the new price was $5,000 over what we agreed upon. They kept saying, "Well, you didn't have a trade-in," and "There was this rebate thing," and "You don't understand," and blah blah blah. The deal was the deal, and they broke it. Don't trust them! I don't know if they thought since I flew in, they had me, or what, but they changed the deal. I flew back home, out over $1K in flights, Ubers, etc. They'll probably respond to this, saying I didn't understand or they told me, or whatever. That is not so. If they had, I would not have wasted the money. We discussed the down payment, my pre-financing, and the vehicle price—the deal! Untrustworthy, dishonorable, no-integrity dealership!!! More

“Joe” is a shady salesperson who tried to bait and switch the price of a used vehicle by thousands of dollars. When I questioned him to avoid a wasted trip (they have the car I am ready to purchase in a rare the price of a used vehicle by thousands of dollars. When I questioned him to avoid a wasted trip (they have the car I am ready to purchase in a rare color he said he would follow up be email. Im still waiting and definitely not driving to West Covina. Id rather a different car then someone as rude as he presented More

Beware do not take your vehicle to this dealership you will regret it's a complete waste of time. I took my RAM 1500 truck with the Park sense and Service Shifter warning lights coming on and was advised will regret it's a complete waste of time. I took my RAM 1500 truck with the Park sense and Service Shifter warning lights coming on and was advised my software needed updating so I paid $220, and that it should correct the problem and it did not. I had already serviced the truck elsewhere so nothing to be done except warning light problem. I returned again and was advised by Jonathan service advisor the master mechanic would check it out. I picked up the truck and as I was driving off the lot both warning lights came back on additionally the warning sound with no warning indicator is coming on so it's worse from when I took the truck into Envision. I video recorded how many times the warning lights are coming on the day I left the dealership. I am filing a complaint so it is on record with the Bureau of Automotive repair in California and sending a complaint into the California State Attorney General Rob Banta so they can get a hold of the owner at the dealership to advise. I was not told the truth upon dropping off the truck the master mechanic would look at it and he never checked my vehicle I asked Jonathan the service advisor and he said no. I know it's on record who checked my vehicle it's state law its documented on the repair order. More

This was the worst vehicle buying experience I have ever had. I was lied to multiple times and constantly told they were trying to help me yet continuous lies. I bought my vehicle on the 31st of March. had. I was lied to multiple times and constantly told they were trying to help me yet continuous lies. I bought my vehicle on the 31st of March. Before I signed papers I told them the radio had an error on it that stated it needed to be serviced. They assured me it was just a 10 minute update and to just come back the following day they would take care of it. I return the following day and they told me the vehicle was fixed so I left and 5 minutes later the error came back on so I went back. They told me not to worry it happens all the time it's just a usb hub. They ordered the hub I came back two days later for them to swap the hub. It didn't fix it. They told me it's the whole radio now and that the radio would be in on the 18th I told them that doesn't work for me I would rather unwind the jeep deal. They called corporate and got a master tech to come down the next day and they told me then it just needed an update so I brought it in again and the master tech updated the radio. It didn't fix it so they needed to order the radio... they also let me know that there was never a date for the radio to be delivered it was on back order. So the corporate guy pulled some strings and they stated the radio would now be here the 28th I told them that doesn't work they said to give them a couple days and they will get it expedited. I did that and they told me it updated to the 23rd but should still be in sooner than that. So I called the gm and he assured me it would be in sooner and this would be the fix. Today is the 23rd and everyone at the dealership has for the most part ignored me. The little replies I got were that the truck wasn't there yet with the parts. When I asked what time the truck normally gets there they told me 7am and I was asking about my part at 1pm. No one has gotten back to me they simply lied to me and fraudulently sold me a vehicle with issues while they assured me it was a simple easy fix. I would not do any business with them what so ever. Save yourself the headache. I am now looking into a lawyer to resolve this. This dealership is just going to tell you whatever they have to so they can rip you off. More

Will be reporting and filing compliant at the dmv this dealer ship is disgusting and should be closed (street vendors have more integrity and professionalism than anyone working here including receptionis dealer ship is disgusting and should be closed (street vendors have more integrity and professionalism than anyone working here including receptionist, so arrogant, it’s been 5 months and I’m still waiting on their business office to return a refund due, after cancellation warranty contract. More

so i purchase/lease a car in september, and trade in my lease car to them.so dealer took in my lease car, i show them my pay off balance and they agree to paid.however, they delay paying off my car about a lease car to them.so dealer took in my lease car, i show them my pay off balance and they agree to paid.however, they delay paying off my car about a month. i got late payment notification from ***** finance becuase they didnt pay. i went back in to talk to them and took them like 45 ~ 50 days from the day i trade in to payoff my car. so later i receive a mail from ***** finance says there is balance is not been paid for aroudn $383. i went back in to talk to them they say they only will pay off the pay off balance what ever the balance is ask me to find out why. however, i check w/ ***** finance and they told me because is a lease vehicle so whoever pay off the balance dealer or me, there will be a turn-in fee that will be charge that is not show in pay off balance. and dealer suppose know and they should take care of it. so i went back to the dealer and tell them about this, one of the finance manager is been rude and telling they dont know about this and they dont care is not their issue i need to take care of it myself. so i went back again talk to the sales manager and he told me this is not what they take care of and maybe i should go pay this half and half. but to me as customer, i trade in my car already, i no longer own the vehicle and this suppose take care by the dealer, why i have to suffer and still paying something i dont own?and hte sales manager says its okay you dont want to paid becuase they wont pay it either and my credit score will suffer and its not their business. with this type of attitute i dont even know why they still in bsuiness they dont care about customer they care about their sales only. this issue suppose be taking care by the dealer, but now as customer im suffering from buying/leasing car from them. More

If you want to completely ruin your car buying experience and feel like you got ripped off no matter how well you think you negotiate, then this is the car dealer for you! The salesmen Rodger Vazquez (nickna and feel like you got ripped off no matter how well you think you negotiate, then this is the car dealer for you! The salesmen Rodger Vazquez (nicknamed Tank) and manager Laso Abbas will turn the screws on you for several hours, simply waiting for you to make a mistake, at which point they will pounce with new ways to increase the cost of the car. First off, the car was listed online via several car websites, all with different prices. Then when we got to the dealer, there was a completely different, and higher price listed on the vehicle window sticker. Once we negotiated a deal (several hours in the making), they only provided one key, even after assuring us several times there were two that came with the vehicle. Of course if you don’t buy the magic Zurich package, which seems to vary in price depending on how much they need to make on the car, then you’ll only get one key. We refused to pay for the Zurich package, which is said to be some sort of paint protection already pre-installed on all of their vehicles, regardless of if you want it or not. Only after haggling with them, they agreed to pay for half of a spare programmed key. Alondra Nava in finance was an absolute gem during the whole process. I feel bad for her because she genuinely seemed to want to do us right. The other employees and especially management could learn a lot from her. There were a few other helpful employees, but overall the management of this dealership makes it a toxic and unfun car buying experience. At one point, Mr. Abbas escalated to a completely uncalled for level of aggression, at which point another employee had to walk him back from his ledge and apologize for him. Nearly a year later we are still waiting on the complete spare key to come in. A recent call about the key resulted in the same discourteous and unprofessional attitude. No surprise, nothing has changed. I’m pretty resilient, but most people would have walked from the racist comments and generally inconsiderate attitude much of the staff used with us and around us. Knowing what I know now, I would not send my worst enemies here to purchase a lug nut, much less a vehicle. More