Enumclaw Chrysler Jeep Dodge

Turned away for service! I made an appointment online for a complete service and a recall on my Dodge 2500 pick up. This would be a $2000 dollar revenue generator for them. My I made an appointment online for a complete service and a recall on my Dodge 2500 pick up. This would be a $2000 dollar revenue generator for them. My truck carries a camper full time. 10'6" tall and 7' 6" wide. I was told by the service writer that "I will not have my technicians working outside in the slush and the rain, we can do the recall outside and that's all". I have been in the customer service profession for 40 years and have never turned a customer away because their equipment would not fit in our shop! If a customer purchased our product, we do what ever it takes to take care of them to include working in what ever weather is present. It is sad when a dealer or a manufacturer gets to the point of not needing customers and believing we need them. More

Consistent, Excellent Service I purchased my first Grand Cherokee in 1994 and have been driving Grand Cherokees ever since, now driving a Summit. During these "Jeep Years" I have I purchased my first Grand Cherokee in 1994 and have been driving Grand Cherokees ever since, now driving a Summit. During these "Jeep Years" I have used several area dealers for service. It didn't take long for me to decide Enumclaw Jeep was the best in the South Puget Sound area. They have always been ready for me when I arrive for my appointment and they always seem to get the work done in the expected time frame. Their personnel are easy to work with and very knowledgeable. I have had numerous experiences with Enumclaw Jeep and never had a bad one! Not your typical dealership! More

Great customer service Have been dealing with Dodge dealer in auburn got very poor customer service , ask for call back on vehicle calls were never returned , 6 weeks to fix Have been dealing with Dodge dealer in auburn got very poor customer service , ask for call back on vehicle calls were never returned , 6 weeks to fix transmission . Enumclaw Dodge called me twice to let me know what was going on with the vehicle , even washed my vehicle part of the service , highly recommend this dealer . I will not go back to the Auburn Dealership More

Great service and staff Best service staff and crew I have ever dealt with. Everybody was friendly, helpful and the service was top notch. Will be a repeat customer! Best service staff and crew I have ever dealt with. Everybody was friendly, helpful and the service was top notch. Will be a repeat customer! More

Great service and attention They kept me informed and let me know when it would be ready. There was a small oil leak and said it was not serious. Other places would have pushed They kept me informed and let me know when it would be ready. There was a small oil leak and said it was not serious. Other places would have pushed me to handle it right there and then. I really appreciate their honesty. I will be back. More

Great service I was able to get an appointment in days instead of weeks. They kept in contact with me and identified the issue quickly. Appreciate the professional I was able to get an appointment in days instead of weeks. They kept in contact with me and identified the issue quickly. Appreciate the professional and friendly service. More

Great service . I had recall work done and they got it done quickly and even washed it. I would recommend them. Thanks. I'm not sure of their car prices. . I had recall work done and they got it done quickly and even washed it. I would recommend them. Thanks. I'm not sure of their car prices. More

Quick Service! On June 20th, I took my 2017 Dodge Journey into the dealership due to a recall on one of the parts. Most service departments I have gone to take a unu On June 20th, I took my 2017 Dodge Journey into the dealership due to a recall on one of the parts. Most service departments I have gone to take a unusually long time to complete their work even when its a scheduled appointment, so I was expecting this to be no different. And, being 34 weeks pregnant with twins, I was really dreading this errand. However, to my surprise, my vehicle was taken in the moment I arrived and within 15-30 minutes, the task was completed. They even vacuumed and washed my car - free of charge! Another luxury that I never experienced elsewhere. Aside from their quick service, the employees who worked in the service department that day were extremely kind and personable. I am thankful for that day and hope to continue to receive quality like that in the future! More

Service Purchased truck and 10 days later no tires or wheels? I was told mechanic on vacation? BS he was there. Emailed Detroit MI, all completed next day!!?( Purchased truck and 10 days later no tires or wheels? I was told mechanic on vacation? BS he was there. Emailed Detroit MI, all completed next day!!?( so it does roll downhill) Sales man good just huge delay and BS to get it done. More

Poor workmanship Took my 14 Ecodiesel in for a LOF and a recall on a Saturday appointment, and they double booked the appointment. I WASN'T offered a ride home or a r Took my 14 Ecodiesel in for a LOF and a recall on a Saturday appointment, and they double booked the appointment. I WASN'T offered a ride home or a rental as if i was sit there from 9am till 415 when the vechicle was finished. Got a call saying they were done and it was getting washed, arrived at the dealer to find my truck was not washed and the technician left my headlights on, and got grease all over the driver side of the vehicle and steering wheel. Was interested in trading in for a challenger but after this visit i will no longer be doing business with them. More