Encore Chrysler Dodge Jeep Ram

My experience was incredible. The salesman Stephen including the finance rep Blake were both professionally transparent and easy to work with on the entire deal. They worked well The salesman Stephen including the finance rep Blake were both professionally transparent and easy to work with on the entire deal. They worked well with my budget and sent me on with the confidence that I got a great deal. My new vehicle was also nicely detailed and was given a full tank of gas before leaving. Highly recommend this dealership. More

Hands down the best dealership experience! Ask for Richard Fordham! Great salesman!! Very friendly dealership! Ask for Richard Fordham! Great salesman!! Very friendly dealership! More

Very nice and professional. Our sales rep Gavin Gunter was a pleasure to work with. Very clean and organized dealership. Our sales rep Gavin Gunter was a pleasure to work with. Very clean and organized dealership. More

Sarah and Gavin were great! Honestly the best experience I’ve had buying a vehicle. Couldn’t thank them enough. Honestly the best experience I’ve had buying a vehicle. Couldn’t thank them enough. More

Cody and Sarah were the biggest help! Cody’s post drew me to come in and I could not have found this truck without them! Cody’s post drew me to come in and I could not have found this truck without them! More

Cody and Sarah were the biggest help. They found me the perfect vehicle and the process could not have been easier. They found me the perfect vehicle and the process could not have been easier. More

Sarah and Steven were great I would highly recommend them. Nicest people I’ve ever met them. Nicest people I’ve ever met More

Overall, I had a bad experience receiving service on my car. To start, I brought in my vehicle for a diagnostic test secondary to blind spot monitoring issues. I informed them upon arrival that I would be car. To start, I brought in my vehicle for a diagnostic test secondary to blind spot monitoring issues. I informed them upon arrival that I would be waiting in the service waiting area. After waiting 4 hours with service staff consistently walking through the lobby and seeing me being the only person in the service waiting lobby, I went and asked for updates. My car had apparently been done for some time with my paperwork just sitting on Ron Reed’s desk. When asked how long it had been done Ron replied “it could have been at least 45 mins, I don’t know, no one told me you were waiting.” He expressed no remorse or apologies and made it seem like it was my fault. I returned the next day for repairs and my car was completed in 1 hour. I waited an additional 30 mins with my car visible in the garage before I went and asked Ron if it was complete. He stated he was working on it and I could go ahead and come pay. The charges were equivalent to 3 hours of labor even though the service took 1 hour, and I was told the cost of the diagnostic test would be added to any parts I ordered, which I already paid. When questioning, Ron replied, “ that’s what is is booked as and that’s just how it is, you want a good job done on your vehicle right?” He also preceded to say, “It’s only ethical to pay that price“ and that my questioning about the labor cost only made sense to me. Realizing he couldn’t accurately detail the expenses, I asked to speak to the manager and he said “that’s me.” However, his cards indicated he was only the assistant service manager. When i called him out on it he said the manager wouldn’t be in for a week and he would give me a call. He gave a slight discount which was appreciated, and I left expecting a follow up call. Over a week past and I received no such call. I reached out to other local dodge dealers and they were able to explain each cost incurred and broke down the labor hours and why each hour was charged. Overall, I felt that this service department was uninformed and was uncaring of people’s time. If Ron is a part of the leadership team, he should be able to describe each cost and give better reasoning than “that’s just how it is, and that is what is ethical.” I feel much more comfortable with the other dealership I talked with and feel much more confident with their knowledge and customer service. More

Awesome customer service. Denise and Ron are at the top of their game. Ron made my appointment with ease. Denise saw my appointment through to the end. Denise gave me confi Denise and Ron are at the top of their game. Ron made my appointment with ease. Denise saw my appointment through to the end. Denise gave me confidence that things were done right. The waiting area is 5 star also. Thanks Encore dealership. More

Gavin and Sarah are awesome. Thanks to them, our experience was a great one. Thanks so much. Thanks to them, our experience was a great one. Thanks so much. More