Encore Chrysler Dodge Jeep Ram

The one star is only because I can't give a lower rating. They had a car listed on their site for $16,400 Cash. You absolutely can not pay that in cash. When you try to, they say it's the Financing Price. Th They had a car listed on their site for $16,400 Cash. You absolutely can not pay that in cash. When you try to, they say it's the Financing Price. The salesperson tells you that you can pay off the charge after 3 months because the company they finance with (Ally) pays them (Encore) for it and they don't want to lose money. Then the finance guy tells you that it's not after 3 months, it's after 4. If you pay it off before then, then you get penalized. If that were all, I dunno, maybe I wouldn't be as angry. However, (I learned this after calling in and talking to their finance guy about this outrageous price I'm now being told I owe) EVERY car they have, has a mandatory $3,000 charge for some crap package, and they don't have to legally post it on the price. He swears they told me about it. He said that's why they had the lowest price in 500 miles (his words, not mine), because that $3,000 isn't shown in the price. Then there's all of the additional fees. Between all the fees and other hidden costs, the $16,400-listed car, somehow now comes out to $25,000+. They will not actually tell you the total cost though, the salesperson has already told you that it's the $16,400 + fees, so when they put $25,000+ on your paperwork, you should have seen it. Everything is conveniently, silently slipped into the paperwork. The finance guy says he gets calls every week from people like me. I'm assuming he means people who realized they were screwed because what they're being charged is nowhere near what they were told/advertised it would cost. If I knew the $16,400 car I was buying costed $25,000+, then I wouldn't have bought it, or in this case, financed it. I only see it now in the ratings after going back to read them. They'll ask you 3 times to give them a 5-star review while you're sitting there in the dealership. And before realizing they screwed me, I didn't have a problem with them. More

I haven’t had a bad experience there. Brandy did an excellent job getting our truck taken care of. and back to us quicker thank expected. Encore will continue to have our business. Brandy did an excellent job getting our truck taken care of. and back to us quicker thank expected. Encore will continue to have our business. More

Great experience with my ram purchase would highly recommend working with encore and their entire team recommend working with encore and their entire team More

Samantha Turber Is awesome I don’t even thank awesome is good enough to describe her. good enough to describe her. More

Our experience with our trade was accommodating and transparent. We appreciated the sales team and professionalism they took in the transaction. transparent. We appreciated the sales team and professionalism they took in the transaction. More

The sales team did a great job helping me find and purchase the right Jeep for me. They answered all the questions I had. This was my first vehicle purchase from a dealer, and they worked with me ever purchase the right Jeep for me. They answered all the questions I had. This was my first vehicle purchase from a dealer, and they worked with me every step of the process. This dealership cares about its customers and it shows. Cartez was great to work with to find the right vehicle. Ben went above and beyond working with me on the purchase agreement and making sure everything was clearly understood. And Sultan made the paperwork signing process seamless and transparent. If you want a dealer that will look after its customers, this dealer is it. More

Took me in and had service oil and rotate tires took a bit but overall excellent bit but overall excellent More

⚠️ WARNING ⚠️ ⚠️ WARNING ⚠️ 🚔 NOTICE 🚔 🚔 NOTICE 🚔 ABSOLUTELY DO "NOT" BUY Anything New or Pre-owned ( Used ) From Encore CDJR Located At: 1150 Schillinger Road S. Mobile, Alabama. 36695 Near Air 🚔 ABSOLUTELY DO "NOT" BUY Anything New or Pre-owned ( Used ) From Encore CDJR Located At: 1150 Schillinger Road S. Mobile, Alabama. 36695 Near Airport Blvd. ESPECIALLY DO "NOT" USE Their Service Department....This Place is Full of Nothing But "SCAMMERS" And "CON'S.... ABSOLUTELY DO "NOT " USE THEIR SERVICE DEPARTMENT!!!!! CHARGE ME OVER $10,000 FOR Which Was Supposed to only be To Fix Recall Issues... And To SCAM Even MORE, Did NOT Even Fix All The Recalled Issues.... Held My KEYS For "RANSOM" AND Stated That I Was Was Trying To STEAL My OWN Vehicle When I Asked To Inspect The Vehicle Before Delivery..... Very Unstable Atmosphere.... Embarrassed My Family and I in Front of Everyone in The Building And Had A Lot of The Employees BOWING-UP!!! TO US And in Front of Our Children, including one of Our kids Who Has "AUTISM" SCARING The Child Nearly To Death...... ENCORE Did NOT Even Try to Workout Any Kind Of Discount of Which We Were Not Even Supposed to be Charged For Recall Issues.....They Locked My Keys-UP in a Safe And Stated That if We Did Not Pay The Many Thousands of Dollars Today This Instance That They Would Placed A "LIEN" On My Families $70,000 Vehicle And Would Own it And Sell it Right There on their Lot... ⚠️ DO NOT USE THIS PLACE (ENCORE) FOR ANYTHING ⚠️ ABSOLUTELY NOTHING ⚠️ ⚠️ SCAMMERS⚠️ SCAMMERS ⚠️ SCAMMERS ⚠️ SCAMMERS ⚠️🚔 CON'S 🚔 CON'S 🚔DO NOT USE THESE SCAMMERS ⚠️ More

The sales team here were great. They assisted us in purchasing a 2020 Mustang for my son. The process was flawless. Dakota Howard, the salesman, was great to work with and very know They assisted us in purchasing a 2020 Mustang for my son. The process was flawless. Dakota Howard, the salesman, was great to work with and very knowledgeable about the car. I completely recommend using this dealership if you are looking for a new or used car. More

I appreciated Tahmone not being pushy when I first came and said what I was looking for he asked pertinent questions to know what my car buying needs were. I despise pushy sales people and said that upfron and said what I was looking for he asked pertinent questions to know what my car buying needs were. I despise pushy sales people and said that upfront he continued to be attentive and answer questions but not steer me to something I was not interested in buying. For that I applaud him. Trey in financial also excellent when I explained my max out of pocket each month and was able to explain the finance process to me. Everyone I encountered during my buying process was friendly and very professional. Made my whole buying process so much nicer. I have been satisfied with my purchase so far More