Encinitas Ford

Ms Ladytaz again. I had to bring my Tahoe back for repair for the same issue ever since I bought the car and drove it home the 1st day. Seems that their mechanics don't know what they are doing when it comes for the same issue ever since I bought the car and drove it home the 1st day. Seems that their mechanics don't know what they are doing when it comes to fixing trade in cars they sell. The owner Glen doesn't like to answer the calls. He would rather avoid conversations with his customers. Especially, when they are calling back about repairs on their cars. They only have one mechanic according to Glen that is capable of working on Chevy's, but he is not there all the time and if you need it fixed, he'll tell you to better off take your car for the weekend cause he won't and no one else will put their hands on it on the weekend if it's not a Ford. I tried calling to get a rental cause I had planned for a trip way in advance and Glen promised my car after 4 days. So the 4 days ended up being 8 days and of course he declined for my rental. Instead of dealing with him as before, this last experience, he would avoid my calls and ask for other people to let me know what he thought. So in other words, he is a coward cause he will hide from talking to you. He asked someone to tell me he would be willing to pay some of the rental fees but I didn't feel I should cause it's a problem that they haven't fixed since I drove it home when I bought my car. I expected to not pay for it at all and Scott, another manager told me the offer on the rental is good after they are doing me the favor of not charging me for the $500+ job for the repair of my Tahoe. I told them its not a favor, it's something they should have to fix and take ownership cause I had the problem come up on my way home after buying the car and it's taken them more than 3 times to try to find the problem and fix it. To not say it's a favor cause it's not. (I know everyone expects that if you buy a car and the dealer can't figure out how to fix it and the 30 day warranty has passed, the consumers shouldn't have to pay for it.) I had to deal with Scott who got very defensive and through him I found out Glen was the owner and couldn't argue into getting a free rental, but again, Glen never returned any of my calls after asking several people to ask him to when I thought he was just a manager. After knowing he was the owner, I asked Scott to ask him again to give me a call, but I never heard from him. So I regret from buying my car at this dealership. They will do anything to get you in and once you buy the car, their customer service is the worse especially from the Glen himself whom I stated is the owner according to Scott. Hopefully this time, the repair time it them 8 days to have my car in the shop helps this time. But again, the weekend didn't count cause their only mechanic wasn't there or no one else is experienced to work on my car. More

I have now leased two new Ford trucks and purchased one used vehicle from Encinitas Ford. The staff is extremely professional and knowledgable, the selection of vehicles is great. Very little pressure and used vehicle from Encinitas Ford. The staff is extremely professional and knowledgable, the selection of vehicles is great. Very little pressure and I would recommend to any potential Ford buyers. More

the owner, mark wheeler personally helped on the transaction which i thought was outstanding. also, jeff, my salesman, was very professional and accomadating. he went beyond the call of duty by in transaction which i thought was outstanding. also, jeff, my salesman, was very professional and accomadating. he went beyond the call of duty by informing me and also handling the paperwork, for a refund of my GAP insurance on the car i traded in. all around, an amazing experience! thank you ford. i was so impressed i bought a few shares of ford stock! keeop up the great work. us americans need sothing to be proud of!!! robert fleet More

On my way home to El Cajon after buying it, the low oil pressure light came on and stayed continually on for over an hour. I had my other mechanic in John Hines check it out and found out the headlight ass pressure light came on and stayed continually on for over an hour. I had my other mechanic in John Hines check it out and found out the headlight assembly was broken as well as other parts that they had told me they did a 150 check point inspection and everything was fine. I was thinking if they check their cars like this, I know I am not the only one who was sold a lemon. I bought because my family and I needed an Suv and we were leaving out of town the next weekend. I had to really push to get a rental from them but they put me in a 4 people car instead of a bigger car like a SUV that I bought from them so my vacation was ruined. They kept my car for days and when I drove it home from picking it up again, they didn't fix the light cause it came back on again. They advised me to take it to another shop in San Diego. The owner of the shop told me to take it in on a friday and this time the dealer refused to pay for a rental so I tried to have them work on it before the end of the day. when it came so near to their shop closing, I had to get another ride to go pick it up because they didn't work on it at all, but they left my car smelling like cigarettes. They next week I took it in, I filled up my gas tank before I dropped it off and checked the milage right before I got off at their shop and left it with the manager. I called the manager after 4 hours and he told me to call the shop cause he wasn't there, he was only there when he received my car. I called the shop and spoke to the other manager and told me he didn't know the status but to call the 1st manager again. I told them they seem like they don't know what they are doing because both of them are telling me to call each other. I needed my car back before closing because I won't have a rental from the dealer for the weekend. I kept calling to check the status they told me it should have only taken 3-4 hours but they took all day and they went to test drive it again. I called and was told the driver was drive testing it for another hour now and then I can pick it up at 5:30pm. When I picked it up, my gas tank was low, about $25-$30 less used up, but the miles that were driven were only 22 miles from when I dropped it off. I know with that info, they stole my gas from my tank because 22 miles wouldn't have caused my gas to be too low as is was. Overall, dealing with the dealership finance rep, service manager and the san diego shop they referred me to, It was very stressful and wished I had never got my car from them. I would never recommend this dealer at all to anyone that I took off any Encinitas Ford license plates from my Tahoe already to not advertise for them. This was just part of my experience of me getting my car fixed. I tried to work with Eric trying to get the warranty taken off my loan. The first time I asked him was 4 days after getting my suv because my bank was giving me a better and cheaper warranty and lower apr of 6.48%. He never told me there were other paper work needed to be filled out. Since it was my first car purchase, I was new to it all. I kept calling the warranty to check if I can cancel the next day after I let him know and they told me only the dealer can cancel so I tried to speak to him to cancel it. I faxed in the paperwork he told me was needed to cancel in the beginning of Oct and tried calling the warranty company to check if the dealer had canceled and they kept saying no, so finally I got back to Eric and he told me "they dropped the ball and never sent it, but He would put a rush on it" on Oct 15. He knew my bank was waiting for them to cancel so Wachovia can receive the payoff check since Sep when I first told him to cancel but I am thinking that he never wanted me to cancel due to he gets paid too for selling it and that's why he wasn't so helpful. I had told him Oct 21 was the last day my bank had given me to be able to take over the loan. Then from there on, I had to deal with another person named Sharon and explain why I had the urgency of them paying off Wachovia by Oct 21. She told me they have to wait for century to send them a check of the difference, but when I spoke to century service, all the reps I spoke to told me they don't receive money, it's the dealer who got a check from Wachovia to pay off the car with warranty. The dealer once receiving confirmation from Century serv that it was canceled, the dealer writes the check of what the warranty costs and send it to wachovia to pay part of the loan. So Sharon lied to me. After I called her back to confirm what all the reps in Century Service had told me, she said that is not true and to change the subject, she said she sees the check on her desk that she got on Tuesday 10/20 but she was off on 10/21. My bank had given me an extra day to make sure Wachovia received a Encinitas Ford's check until 10/22 and because of all these mistakes encinitas ford reps made, it made me lose the chance of being able to have an APR of 6.48% with my bank and got stuck with Wachovia's 14.99%. Other Buyers beware. If you still plan to buy from them, be sure to use your own bank first. I was going with a Credit Union and the lowest was California Coast. Make sure that Eric doesn't foward the paperwork right away even if you tell him you are going with another bank because he will do it right away but according to my bank, it's because he gets paid to foward it first then the credit union can pay off the other bank. More

I brought my vehicle in for service and when they did not have the correct part to fix a warranty item and could not complete the work in one day, I asked how I was going to get to work and around town, they have the correct part to fix a warranty item and could not complete the work in one day, I asked how I was going to get to work and around town, they said i could come and pick the car up and then drop it back off when the part came in. No mention of giving me a loaner or renting me a car. So I asked them if they could loan me a car, to which they replied NO. Simply put!<br><br>Now that is FORD Customer Service or what? More