Encinitas Ford

I called Encinitas Ford and asked them about a used Ford Fusion that I was interested in. I had a 335i BMW that I wanted to trade in and had called to see if it was possible to trade it in and have my paym Fusion that I was interested in. I had a 335i BMW that I wanted to trade in and had called to see if it was possible to trade it in and have my payments lowered to a specific price. (I needed to get my debt to income ratio down.) When I called the internet sales manager, he explained that he probably couldn't get the price that I wanted, but he could probably do it for about 50 more than I was asking for. It wasn't quite the price I wanted, so I told him that I might come in but I was going to look around. About an hour later, I received a call from another person, I believe her name was Mary something, and she inquired as to why I didn't want to come in. I told her that we couldn't quite get the price right and that Encinitas was a little far from where I lived and I didn't want to drive up there knowing that I couldn't get the price that I wanted. She insisted that I would be surprised with what they could, as they were having a sale. I was skeptical and told her I was not really interested. I know that they just want you to come in so they can get you hooked. She was so confident that they could help me though, that she promised that if they couldn't get me down to the price that I wanted that she would fill my gas tank. I asked her if she was sure and she stated, " Im that confident" Well! free gas if I don't like what I see, or I get the car that I want at my price. That is a win-win and worth the trip. So I go to Encinitas Ford which is a ways out of my way. It started off good and they greeted me and were real friendly. Then the dealer that I was dealing with said that this other dealer was going to help me. He started using his sales tactics. ( I use to be in sales and know the tricks) I loved the car though, it had everything I wanted and was really wanting to get it. So we sit down and discuss number. I told him that I did not want to put anything down and would rather just finance it. I also have a really high credit score. He told me that he was going to get me a great price. I was really excited. Well when he came back with the initial numbers, he told me that with 9800 down, my monthly payments were going to be $150 than I wanted to pay. I looked at him and told him that I was told earlier it was going to be closer to only $50 more than I wanted to pay. He told me there was no way he could get it down to that. Well, with that response, I told him that I was not interested and he began the whole, what can you do spiel. I told him I want no down payment and the initial price I told him about. He then says well can you put down 5000 dollars. I looked at him and and was getting pissed. What part of no down payment does he not understand. So I politely said, look the numbers aren't right, I understand and I won't be buying the car. Then I informed him of the deal I made with Mary. He looks at me incredulously and says Ill talk to the owner, but Im not paying that. WHAT THE HECK??? I, in good faith was trying to buy this car and they were going to renege on our deal. I was pissed. They ended up not even filling my tank up halfway and said that was the best they could do. So naturally I was pissed, but I smiled and just left. Later that day, I get another call from another lady and I explain to her all that happened and she told me that is not how they do business. I told her that I tried to explain the numbers were not correct and tried to not go, but they made a deal with me and I was foolish enough to believe them. She said that she was going to try to make it right even if its a little and she told me she would call me back. You think they they called back? I never expected they would. Anyways, if they end up reading this my name is Dich Coles and I hope they realized that I am telling everyone I know never to go to that dealership. More

I gave Encinitas Ford a five star rating because the customer service provided by Oscar and Maddy went far beyond my expectations. I really wanted a new hybrid Cmax but was concerned all that new techno customer service provided by Oscar and Maddy went far beyond my expectations. I really wanted a new hybrid Cmax but was concerned all that new technology would be too complicated for me. I prefer knobs and dials to computer screens. My salesman, Oscar set me up with Maddy their technology expert and she went over every system and answered about a hundred questions before I even began talking about purchasing a car from them. There was simply no pressure to buy from anyone. They spent a great amount time with me over the course of a week addressing each and every one of my questions and concerns and helped me find exactly what I wanted and would be comfortable with for the long term. They were inexhaustible in satisfying every last need and want of mine. Thanks to Oscar and Maddy I know I made the right choice and months later I'm still absolutely thrilled about my new Cmax. More

This has got to be the worst dealership experience I've ever had! Their service department makes it clear that they have NO clue what customer service is about. We have purchased 3 cars from them and I've ever had! Their service department makes it clear that they have NO clue what customer service is about. We have purchased 3 cars from them and have had serious issues with the most recent purchase and their service department could care less. They keep your car for days on end as if you don't need it, they charge diagnostic fees even if they find nothing wrong with your car and they are plain RUDE! I will NEVER go to this dealership again for any reason and I will complain to Ford Corp and to the BBB about them. I would not recommend them to anyone! Do not go to this dealership! More

To be fair, the people at Encinitas Ford were very nice and professional in atmosphere, but the lack of honesty is what hurt them in my purchasing. They were wiling to work to get me what I wanted, which w and professional in atmosphere, but the lack of honesty is what hurt them in my purchasing. They were wiling to work to get me what I wanted, which was not an easy thing. But they appeared to use that as leverage in negotiations. They found what I wanted and priced it out well above a similar vehicle from another dealer. They didn't seem like they wanted to disclose the price, acting as if they were doing me a favor, calling the other dealer a liar, and putting themselves up as an honest establishment. When i calculated up what the bottom price for the vehicle was, it came back to nearly $53000 out the door with an MSRP of $48200 roughly. They never would give me the price, but some basic math of the payments, interest rate, taxes, etc gave that number. I ended up buying an almost identical vehicle that was only a few hundred less on MSRP for under $43000 out the door. Roughly $10000 less and they, though not seeming too happy, didn't accuse anyone else of lying to me, act as if I was an idiot, and realized when it was my price or no sale, the holdback was enough for them. Thirty minutes of negotiating got me invoice price, then $3500 in rebates, and 2.9% financing. Walk into Encinitas Ford and offer them invoice price or close to it and see what they say. They'll act in shock and tell you they have to make money. Then ask them about holdback. Do yourself a favor and go elsewhere. But if you do go there, do not fall for their tricks and do your research. The $10000 I saved going elsewhere was well worth it. Instead of payments over $600 a month, I went to about $450 on same terms, and a smaller down payment. I walked out of the other dealer in about 3hrs from walk in, new vehicle and all. I spent more at Encinitas to no avail. I've only purchased 5 new vehicles in my life, but Encinitas was the worst dealer I've dealt with. More

Mark Wheeler, the owner, gave us very specialized, personal attention. We had an appointment and he was right on time. He was gracious, friendly, and helpful and made our transaction exceptionally s personal attention. We had an appointment and he was right on time. He was gracious, friendly, and helpful and made our transaction exceptionally smooth and easy. All of the employees we interacted with at the dealership were friendly, nice, and helpful. We would definitely recommend this dealership! More

Mr. Weiss is very knowledgeable when it comes to my truck. He knows the business and is up front with me when it came down to expensive repairs. He is friendly and a person I've come to consider a good truck. He knows the business and is up front with me when it came down to expensive repairs. He is friendly and a person I've come to consider a good friend. The other service managers were great also. When Duke was on vacation, the other two stepped and assisted me. More

I had a tremendous, low pressure buying experience. All my questions were answered and I was encouraged to return if not completely satisfied. Additionally, I was blown away with the progress Ford has mad my questions were answered and I was encouraged to return if not completely satisfied. Additionally, I was blown away with the progress Ford has made over the last several years. I am now considering a second Ford car and will gladly return to this dealership to purchase it. More

Ms Ladytaz again. I had to bring my Tahoe back for repair for the same issue ever since I bought the car and drove it home the 1st day. Seems that their mechanics don't know what they are doing when it comes for the same issue ever since I bought the car and drove it home the 1st day. Seems that their mechanics don't know what they are doing when it comes to fixing trade in cars they sell. The owner Glen doesn't like to answer the calls. He would rather avoid conversations with his customers. Especially, when they are calling back about repairs on their cars. They only have one mechanic according to Glen that is capable of working on Chevy's, but he is not there all the time and if you need it fixed, he'll tell you to better off take your car for the weekend cause he won't and no one else will put their hands on it on the weekend if it's not a Ford. I tried calling to get a rental cause I had planned for a trip way in advance and Glen promised my car after 4 days. So the 4 days ended up being 8 days and of course he declined for my rental. Instead of dealing with him as before, this last experience, he would avoid my calls and ask for other people to let me know what he thought. So in other words, he is a coward cause he will hide from talking to you. He asked someone to tell me he would be willing to pay some of the rental fees but I didn't feel I should cause it's a problem that they haven't fixed since I drove it home when I bought my car. I expected to not pay for it at all and Scott, another manager told me the offer on the rental is good after they are doing me the favor of not charging me for the $500+ job for the repair of my Tahoe. I told them its not a favor, it's something they should have to fix and take ownership cause I had the problem come up on my way home after buying the car and it's taken them more than 3 times to try to find the problem and fix it. To not say it's a favor cause it's not. (I know everyone expects that if you buy a car and the dealer can't figure out how to fix it and the 30 day warranty has passed, the consumers shouldn't have to pay for it.) I had to deal with Scott who got very defensive and through him I found out Glen was the owner and couldn't argue into getting a free rental, but again, Glen never returned any of my calls after asking several people to ask him to when I thought he was just a manager. After knowing he was the owner, I asked Scott to ask him again to give me a call, but I never heard from him. So I regret from buying my car at this dealership. They will do anything to get you in and once you buy the car, their customer service is the worse especially from the Glen himself whom I stated is the owner according to Scott. Hopefully this time, the repair time it them 8 days to have my car in the shop helps this time. But again, the weekend didn't count cause their only mechanic wasn't there or no one else is experienced to work on my car. More

I have now leased two new Ford trucks and purchased one used vehicle from Encinitas Ford. The staff is extremely professional and knowledgable, the selection of vehicles is great. Very little pressure and used vehicle from Encinitas Ford. The staff is extremely professional and knowledgable, the selection of vehicles is great. Very little pressure and I would recommend to any potential Ford buyers. More

the owner, mark wheeler personally helped on the transaction which i thought was outstanding. also, jeff, my salesman, was very professional and accomadating. he went beyond the call of duty by in transaction which i thought was outstanding. also, jeff, my salesman, was very professional and accomadating. he went beyond the call of duty by informing me and also handling the paperwork, for a refund of my GAP insurance on the car i traded in. all around, an amazing experience! thank you ford. i was so impressed i bought a few shares of ford stock! keeop up the great work. us americans need sothing to be proud of!!! robert fleet More