Encinitas Ford

Worthless! If you have extra cars to leave for service, so that they can maybe get to it someday when they feel like it, this is your service place. But this If you have extra cars to leave for service, so that they can maybe get to it someday when they feel like it, this is your service place. But this is our only car, and I can't just leave it with Encinitas Ford forever. I've been hoping to get service on my 2014 Ford Focus EV, to fix a slow charging problem that arrived when they replaced the HV battery a few years ago. So April 23 I scheduled an appointment for the earliest available, May 21, 8:00 am. Had the car there before 8:00 and was told I was one of the first in line for today, but they had a backlog of 20 or 30 from yesterday, and another 45 scheduled for today. 4:05 pm comes around (they close at 5:00 pm), no call received. Forman Chris Reeves said that they didn't even have time to look at it. Now bear in mind, that I had already diagnosed the problem, presenting to them the Diagnostic Test Codes and related Technical Support Bullitin identifying the problem I am having with the car. Multiple videos on the internet show the problem being fixed with a programing update in less than 9 minutes. But Encinitas Ford didn't even have time to make a 2 minute status check. I asked Reeves if he could schedule a two-hour window some day, to just look at the problem, he relied that there is no way for Encinitas Ford service to do that. I just have to leave the car with them for however long they feel like. 'Go ahead, leave the car with us, maybe we will work on it some day, LOL' is what they told me essentially. My advice, go anywhere else. More

The loan was a rip off and Lindsey is a bad person traded our contracted loan to another company. Place is shady. Not honest or transparent our contracted loan to another company. Place is shady. Not honest or transparent More

Good dealership , our salesmen( Allen) was great and low key with his sales approach . Got a good deal . I have an appointment in mid February to fix a couple of issues, so we will see how that goes, and l key with his sales approach . Got a good deal . I have an appointment in mid February to fix a couple of issues, so we will see how that goes, and let you know .. More

I was in the market for a new 2023 Ford Bronco Sport. Either a Heritage Limited or a fully loaded Badlands. I saw both a Badlands and Heritage Limited on Encinitas Ford's website so I called and inquir Either a Heritage Limited or a fully loaded Badlands. I saw both a Badlands and Heritage Limited on Encinitas Ford's website so I called and inquired about them. The salesperson showed me the Heritage Limited which was advertised on their website at full sticker. When I told him I would buy it - the price was suddenly full sticker plus $10k for market value adjustment which is another term for gouging your customer in my opinion. The next day the salesperson texted me and said he had a fully loaded Area 51 color Badlands with a moonroof that just arrived. I told him I would take it at full sticker. He texted me that it was mine. He then had me text my driver's license and insurance card info so he could start the paperwork. He set an appointment for 4:00pm for me to come in to sign the paperwork and pick up my new car. Later in the day he texted me that that car was no longer available but he had something else in mind for me. At that point I realized that this type of shell game / bait and switch sales tactics seemed to be designed to try and get me emotionally involved in the sales process so I would either pay more than sticker or settle for something less than what I wanted. A few days later I was able to buy the same Heritage Limited Bronco from Aaron Ford in Poway at $2k under sticker or $12k less than what Encinitas Ford wanted to charge. More

I spoke with the general manager Scott. And he was quite helpful. He attempted to resolve and explain costs, and. Work done to my vehicle. I honestly must say he restored “some” of my confi And he was quite helpful. He attempted to resolve and explain costs, and. Work done to my vehicle. I honestly must say he restored “some” of my confidence I have at Encinitas Ford.“ More

Horrible Service! Lied to on the phone. Said great service. Pride themselves on family owned dealer, lied big time. Then got switched to another person. Do yourself Lied to on the phone. Said great service. Pride themselves on family owned dealer, lied big time. Then got switched to another person. Do yourself a favor and find another dealership. Do NOT believe Larry!!!! More

Nice, willinglingness to work and accommodate to the customers budget and request. All around experience customers budget and request. All around experience More

The best and easiest purchase experience I've ever had. Kevin Sale was friendly, helpful, with excellent communication throughout my whole purchase. Jeff and the rest of the Encinitas staff were A+ as Kevin Sale was friendly, helpful, with excellent communication throughout my whole purchase. Jeff and the rest of the Encinitas staff were A+ as well. More

I could not be more disappointed in their service department, from top to bottom. 10 days to complete work and 3 days to diagnose a check engine light. Horrible follow-through. Check engine light sti department, from top to bottom. 10 days to complete work and 3 days to diagnose a check engine light. Horrible follow-through. Check engine light still comes on! $100 deductible turned into a $900 + $100 because of delays in service. Service team provided poor photos to Ford Warranty which meant that Ford had to manually inspect the vehicle. Took 4 extra days and only got approved when I showed up upset in the dealership. I bought the extended warranty and learned to never do that again and to never choose Encinitas Ford again. Had to call to get updates because they wouldn’t call. More