Encinitas Ford

My experience today purchasing a 2022 Mustang Mach-E vehicle was the easiest, friendliest, and most professional experience I've ever had buying a car, old or new. I got the vehicle I wanted at the fair vehicle was the easiest, friendliest, and most professional experience I've ever had buying a car, old or new. I got the vehicle I wanted at the fair price I was seeking. Would recommend highly to anyone based on my experience. More

I love the service you have to offer! I have very limited time to take my vehicle in and get serviced, but when you pick it up and deliver it back to me it’s fantastic! Can’t thank you I have very limited time to take my vehicle in and get serviced, but when you pick it up and deliver it back to me it’s fantastic! Can’t thank you enough. More

Have bought and serviced multiple cars at this dealership since 2013 and love working with them! Great team that makes your satisfaction a top priority. Very happy customer! since 2013 and love working with them! Great team that makes your satisfaction a top priority. Very happy customer! More

One of the easiest vehicle purchase processes I've dealt with, the staff was very knowledgeable and when I showed up most of the paperwork was completed ahead of time, the sales manager, salesman, and finan with, the staff was very knowledgeable and when I showed up most of the paperwork was completed ahead of time, the sales manager, salesman, and finance team were great and explained everything in a breeze! More

Michelle, (Operator) Thank you soooooo much for your kind help this morning re: copying my proof of insurance from my email to you to print out. You went above and beyond as I was delayed to be able to kind help this morning re: copying my proof of insurance from my email to you to print out. You went above and beyond as I was delayed to be able to take my loaner car home for over an hour due to no one telling me that I needed to bring proof of insurance again, that Encinitas Ford already had in the system, but you couldn't access. I told your Manager Jeff of your extraordinary kindness, understanding, and help, when no one else was around to help at all. Please forward this email to him, as I do not have his email. Sincerely grateful, Stephen Bruns 2025 Ford Explorer ST picked up on 12-04-24 Stephen Bruns Emoji 12/11/24 More

Always a pleasure to buy my cars here. Never any pressure, great deals and they always get me in and out without any hassles. Never any pressure, great deals and they always get me in and out without any hassles. More

Great people work there. They treat you like you are family. It’s not the typical dealership. They treat you like you are family. It’s not the typical dealership. More

Very convenient. They picked up my F150 in the morning and delivered it after the oil was changed. Went very smooth They picked up my F150 in the morning and delivered it after the oil was changed. Went very smooth More

Encinitas Ford is an old fashion dealership that is locally owned and operated. It is not part of a dealership group (that's a good thing) and they do not add unwanted things to their new cars and ther locally owned and operated. It is not part of a dealership group (that's a good thing) and they do not add unwanted things to their new cars and there are no addendums posted on the vehicles window. The salesmen show you all their vehicles and answer all your questions without putting any pressure on you to buy from them. My salesman was Mike Stark, he was super helpful and stayed with me the entire purchase process. He explained all the Maverick's features and made sure he had a new Maverick ready for me to test drive. Once I made the decision to buy from him, he made sure the service department washed, prepped, and filled the gas tank so that my new Maverick was ready to drive home when I came out of the finance office. Very nice buying experience overall and I would definitely recommend Mike Stark as a salesman. More

My experience with Encinitas Ford was overall very frustrating. My 2021 Ranger with 40K miles was having transmission issues, which presented as hard shifting from 2-3. I was then informed that my frustrating. My 2021 Ranger with 40K miles was having transmission issues, which presented as hard shifting from 2-3. I was then informed that my transmission needed to be "rebuilt" with no explanation what that entailed. After two weeks passing and two separate occasions where they "think they had it fixed", I got a phone call stating that it is ready but now shifting hard from 3-4. When I pushed back stating that I would like all issues to be completely resolved they said it was likely due to my "big off road tires and tune". My tires are average 33'' BFG All Terrain T/A's and both the tires and Ford Performance tune were installed by the Ford Performance team on the show room floor of North County Ford. With no resolution from Encinitas Ford, I had to take this issue up with Ford Customer Care, where they attempted to resolve this issue. They contacted the dealership, specifically Duke, where he said "the vehicle is fixed, no issues". That was odd being that just the day before they called to say it was still shifting rough. Ultimately I showed up to the dealership and got the run around by both Duke and Chris. Their stories were not aligned on the issue being resolved and said "if it's still having issues, bring it back in 150 miles." So, at the end of the day I brought my truck in due to rough shifting and I received it back exactly two weeks later with rough shifting. Not only this, but a sense that they were not expecting me to be inquisitive on the issues, which ultimately lead them to fumble around and appear dishonest when it came to answering my questions. I would highly recommend North County Ford or a larger dealership for anything more than basic maintenance. As a side note, I informed Duke I would be writing a review of my experience in an attempt to be clear that my expectations were not met. More