Empire Volvo Cars Smithtown

Very professional team and service. I was help quickly by Ray Nuccio - he made the process easy and explained the process. Also want to give credit to Lisa DePietro for always ready to I was help quickly by Ray Nuccio - he made the process easy and explained the process. Also want to give credit to Lisa DePietro for always ready to help. All service was done quickly and accurately. I would recommend Empire Volvo! More

Mike Cavaliere made this purchase the easiest and most pleasant experience for any of my 12 plus cars purchased over my lifetime. From the outset his focus was on giving us the best deal possible. His c pleasant experience for any of my 12 plus cars purchased over my lifetime. From the outset his focus was on giving us the best deal possible. His casual and unassuming manner were a welcome surprise, and we could not have been more pleased with the dealership, the staff and the car. Highly recommend Mike! More

amazing service and great people! we’re very open, communicative, and accepting of the work that needed to be done on my vehicle and want I could afford at the time. we’re very open, communicative, and accepting of the work that needed to be done on my vehicle and want I could afford at the time. More

Clean facility. Lovely man who helped me. I forgot his name!!!!! But he was wonderful Lovely man who helped me. I forgot his name!!!!! But he was wonderful More

I was very happy with my service appointment. Nash was very friendly and knowledgeable and my car was ready when promised. Nash was very friendly and knowledgeable and my car was ready when promised. More

Overall, I felt that I have always obtained an excellent service experience. Either waiting for service or getting a loaner, I have been pleased. service experience. Either waiting for service or getting a loaner, I have been pleased. More

I recently encountered an unusual problem that I did not know how to address. Out of nowhere my cell phone de-linked itself from my 2024 XC90 and I did not know how to reconnect it. Normally the dealer's te know how to address. Out of nowhere my cell phone de-linked itself from my 2024 XC90 and I did not know how to reconnect it. Normally the dealer's technician, Nino Gambino, has, over many years, been able to address any issue of my many Volvos over the years. Nino was so kind as to attempt to walk me thru it but I have an usual model phone that he was not aware of and he said that in some cases certain Volvo models have different cell phone hookups. After Nino so graciously attempted to help me remotely, he suggested I tried Volvo On Call. The Volvo On Call person tried but I realize they are not really technicians. Her response was that her manual says my phone is not compatible with my car. When I said that it has been working for almost a year without ever an issue. She suggested that I had to bring the car to the dealer. After again speaking to Mr Gambino he said that the dealership has a guy, they call "Little Danny" that is expert on all the cell phone issues. He said that I could come in most any time during the week and he was sure he could resolve it. Based on my confidence in Nino, his endorsement was fine for me. As she always is, the administrative assistant was gracious enough to go find Danny when I arrived. Danny could not have possibly been more pleasant, In literally less then 3 minutes he had the phone relinked to the car and working perfectly as it had before. I thank not only Nino for his time in trying, and Danny for his effort, but the dealership in making such an obviously valuable member of your staff available to address such mishaps. We all know how we are so reliant on our phones nowadays. More

After a few trips to dealership problem was resolved! Nash was very helpful and kind! Nash was very helpful and kind! More

This dealership's Service Department consistently satisfies with regard to loaner vehicle accommodations, communication, professionalism, and quality of the work performed. My experiences over the p satisfies with regard to loaner vehicle accommodations, communication, professionalism, and quality of the work performed. My experiences over the past few years at Empire have been primarily with Service Advisor Nash and Technician Nino, with Nino a constant in servicing our many Volvos at various dealerships that he's been employed at over the years. In my experience as a Volvo owner of various models for the past 43 years, having service (and in some cases sales) experience in no less than four Long Island Volvo dealerships, together, Nash and Nino represent an ideal combination for trusted advice, skills, and experience. More