Empire Nissan of Hillside - Service Center

Bryan is the reason I always service my car at Route 22 Nissan. He's friendly and approachable and always explains everything perfectly. If you are going to Route 22 Nissan, ask for Bryan! He will take car Nissan. He's friendly and approachable and always explains everything perfectly. If you are going to Route 22 Nissan, ask for Bryan! He will take care of you. More

Bought a pre-owned car from this dealer and had no problems with sales, other than the process was insanely slow. Upon driving it, I noticed three minor problems: the passenger's side window did not g problems with sales, other than the process was insanely slow. Upon driving it, I noticed three minor problems: the passenger's side window did not go up from the driver's side, the charger/cigarette lighter in the console was burnt out, and the aux cable did not work. I immediately called my sales rep to see what to do. One day passed, and I did not hear back from him after leaving a message, so I had to call him back, and he assured me the parts would be ordered. I came in and sat around for two hours, only to find nothing had been fixed and the parts still needed to be ordered. I was told it would take two or three days and they would call. I finally called back today, two weeks later, after not hearing from anyone, and they told me only the window switch was ordered. They mysteriously do not have any idea about the charger and the aux cable (and the charger, they say, is not under warranty; if you bought a defective product, would you not try to have it fixed? What happened to the original paperwork?). It seems as though communication, skills, or overall competence is lacking somewhere in this department. Don't waste your time and save your sanity somewhere else. More

This dealership ratings with BBB speaks the truth about Route 22 Nissan in Hillside, New Jersey. This dealership is a nothing but bad news. Here is a link a settlement they had to pay to make certain comp Route 22 Nissan in Hillside, New Jersey. This dealership is a nothing but bad news. Here is a link a settlement they had to pay to make certain complaints of fraudulent actions go away... http://www.state.nj.us/lps/ca/press/lease.htm... While bringing my car for a recall service at the dealership, the customer service representative, Jimmy Freschia, proceeded to perform additional services that were never requested. Please remember that these customer service representatives work based on commission and in order to make their monthly salary to survive they have been known to tackle on additional services to customers' invoices so as to show they are selling more services. When questioned about the services, "Jimmy" said that a request was made and signed for. Keep in mind the conversation that came out between myself and "Jimmy" was that he basically asked if I hear something wrong with the car because he was told the check engine light was on. At that point, "Jimmy" was advised that he was only to perform the recall service and an oil change. After 3 hours in the dealership a bill for almost $300 come to my hand. At that time, the bill was questioned and "Jimmy" was irritated and advised that the services where requested. When payment for such services were refused, "Jimmy" proceed the hold the vehicle hostage. A manager was requested wherein "Jimmy" advised that there was no manager above him and that everything had to be dealt with him only and he had many years of work doing this. The police was called, upon their arrival a work order was presented with a highlight (small print) additional charge for services that were never requested aside from the oil change and the recall service. At that point, a so-called "manager" named Frank Candido appears to speak with the police and seemed to be annoyed the police were called. An anonymous police officer from Hillside mentioned that it was not their first time at the dealership with such issues. After exiting the building a patron advised me that he had already experienced the same issue and that the dealership has been known for such shady practices not only with the service department but also with the sales department. Apparently, the rating at the BBB site are very correct about this dealership and the settlement the dealer paid for seems to show that shady practices are still going on at the dealership. More

Called the parts department looking to get OEM spark plugs for a Turbo 300zx. Sales rep told me that they do not carry/stock the turbo plugs. When I asked him if they can order it ,the person said yes b plugs for a Turbo 300zx. Sales rep told me that they do not carry/stock the turbo plugs. When I asked him if they can order it ,the person said yes but I have to buy the case of 10. when I told them that I only needed 6. the person said no I have to buy the 10 before he can order them otherwise he would get stuck with the 4 other plugs. This is so absurd great business push on sales thou, but honestly OEM stock parts. This is like me going to Autozone and wanting to buy 1 qtr of oil and and the salesperson telling me I have to buy the case because they buy them by the case. Is your dealership hurting that 4 xtra plugs is going to break your bottom line. I only went to your dealership due to your reliability from past experiences, but was somewhat dismayed to the reception. More

WARNING!DECEPTIVE PRACTICES! Don't waste your time! I went to purchase a vehicle for my daughter, after she test drove the vehicle,we went to negotiate. I was then told some nonsense about the "price" CL went to purchase a vehicle for my daughter, after she test drove the vehicle,we went to negotiate. I was then told some nonsense about the "price" CLEARLY LISTED on the vehicle being the "finance price" and the actual price was $4000 more! this was not indicated ANYWHERE in the listing. If a business is that deceptive from the start, to do business with them is begging for trouble and problems! needless to say I simply walked out! More