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Empire Nissan of Hillside - Service Center
Hillside, NJ
2,625 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,625 Reviews of Empire Nissan of Hillside - Service Center
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September 23, 2012
Well i went in to get an oil change done on my car, and wanted to get more info on teh buy back progeram. Bassem H assisted me he was very friendly. I told him i wanted a payment lower than what i was payi wanted to get more info on teh buy back progeram. Bassem H assisted me he was very friendly. I told him i wanted a payment lower than what i was paying and he was able to get me that. Overall it was a great experience... even though i didnt want a car i end up leaving with one. what a way to sell cars. GREAT JOB BASSEM H from Carlene williams More
by bashytrish67
Employees Worked With
Bassem H
May 19, 2012
Went in for an oil change had me waiting for almost 2 hours ... My car was not even brought in .. Julian customer service rep was extremely rude had a horrible attitude .. Will not be going there anymore hours ... My car was not even brought in .. Julian customer service rep was extremely rude had a horrible attitude .. Will not be going there anymore ! More
by Josayu
Employees Worked With
Julian
October 04, 2011
Mr Velez was great at helping me. He treated me like family and I felt very confortable with him. I would definatelly recomment Nissan 22 to my family and friends. Great job Julian!!! family and I felt very confortable with him. I would definatelly recomment Nissan 22 to my family and friends. Great job Julian!!! More
by Nanarias
Employees Worked With
Julian velez
September 16, 2011
Bought an Altima in the Bronx. Only had one key. It is a keyless entry system, but still thought I should have a spare. Bronx dealer said it only came with one key and wanted a ridiculous amount to make a keyless entry system, but still thought I should have a spare. Bronx dealer said it only came with one key and wanted a ridiculous amount to make another key. So I ordered a couple on the internet, but they need to be programmed. Bronx dealer still wanted huge amounts of money. Tried a locksmith, but they couldn't do it and said to take it to the dealer. I called Rte. 22 Nissan. It was about 4:00. Bryan was busy, so Cassandra said he would call me back before 5 pm. HE DID!!!! And he quoted me a price that was actually reasonable. So I drove from the Bronx to Rte 22 and had them do my keys. I tested them and they worked fine. Everyone I encountered at that dealership was pleasant, friendly, and seemed interested in serving the customer. They didn't try to jack up the prices, and didn't try to push useless stuff on you that you don't need. The bottom line is that I will now always travel from my job in the Bronx to Rte. 22 Nissan rather than going to the Bronx Nissan dealer I bought the car from. Why? Because the service at Rte. 22 Nissan is great, and they give me the impression that they care about the person and the car, not just making a buck. WELL worth the traffic, tolls, and trip to Jersey. More
by cgperry1
Employees Worked With
Bryan, Cassandra
August 31, 2011
When I visited the service department at RT.22 Nissan I really did not know what to expect. I explained the problem to my service rep Bryan. He answered all my questions and indicated he would call me by n really did not know what to expect. I explained the problem to my service rep Bryan. He answered all my questions and indicated he would call me by noon to let me know what the problem was and how much it would be. To my surprise, he called by 10AM to advise that the car was ready and that it was just a loose wire. I truly appreciated that he got back to me so fast and that RT 22 Nissan was so honest regarding my repairs. They just gained a customer and i will definately reccommend them to my friends and family. More
by meilyn
Employees Worked With
BRYAN VALDIVIA
August 29, 2011
Bryan was extremely helpful with the assistance he gave me. I had a lot of questions when I talked in the door and he took the time to answer them all without rushing. me. I had a lot of questions when I talked in the door and he took the time to answer them all without rushing. More
by PATTIHAPAG
Employees Worked With
Bryan Valdivia
August 29, 2011
Service at this dealer is better then any other dealer that I have dealt with. Work is done in a timely fashion and the quality is excellent. The agents in the service department is very understanding and that I have dealt with. Work is done in a timely fashion and the quality is excellent. The agents in the service department is very understanding and knowledgable of the work needed. I would recommend Route 22 Nissan to alot of people for good friendly service. More
by AnthonyBarnes
Employees Worked With
Brian Valdivia
August 29, 2011
I have serviced may car here for years with sammy, one of best techs they have working there. My service advisor bryan I have been working with since Jimmy retired. It seams like they have a solid group of e best techs they have working there. My service advisor bryan I have been working with since Jimmy retired. It seams like they have a solid group of employees there. I would reccommend this dealer to everyone. They even helped me with service on my brothers Honda. More
by skyla
Employees Worked With
Bryan Valdivia, Sammy Vera
August 27, 2011
Pleasure to deal with Bryan -expertise unparalleled Pleasure to deal with Bryan -expertise unparalleled -info always concise & understandable by the layperson -organizes servicing and manages custom Pleasure to deal with Bryan -expertise unparalleled -info always concise & understandable by the layperson -organizes servicing and manages customer expectations with transparency into the process -there are other dealerships but Bryan's service inspires customer loyalty More
by christoskid
Employees Worked With
Bryan Valdivic
August 26, 2011
I am always satisfied with the way this dealer handles their customer, by calling them to remind them of their appointment,the management and service are very nice. their customer, by calling them to remind them of their appointment,the management and service are very nice. More
by Maubourg
Employees Worked With
Bryan valdivia
