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Empire Nissan of Hillside - Service Center
Hillside, NJ
2,627 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,627 Reviews of Empire Nissan of Hillside - Service Center
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December 19, 2016
just a reminder ATTENTION NISSAN POTENTIAL BUYERS AND NISSAN OWNERS... Nissan is undeniably has a good performance rating but I hope nobody will end up in the same ATTENTION NISSAN POTENTIAL BUYERS AND NISSAN OWNERS... Nissan is undeniably has a good performance rating but I hope nobody will end up in the same dilemma I am having. I own a Nissan Pathfinder 2001 with good working engine and transmission and still nice looking body but the steering shaft was broken not too long ago. I went to Sansone Woodbridge dealer with my VIN number and ordered the corresponding part needed. Comparing the original part to the one arrived, it is obvious, its not the same. It came out, 10 percent, according to inquiry by parts department of Sansone, of Nissan Pathfinder manufactured on that year, the steering mechanism was different from the rest. Unfortunately, Nissan already stopped manufacturing that specific spare part of those 10 percent, so I cannot purchase any brand new spare part for my car. My alternative is going to the junk yard but chance of finding is almost nil considering its only 10 percent of Pathfinders produced on that period. Besides, i want brand new part because its the steering shaft. Thanks to Jack Fischer of Sansone parts department who is very kind and helpful but if you end up dealing with his partner who is rude and with condescending attitude who told me, even showing the apparent difference of the two parts, not to do it myself and get someone who knows how to do the job, instead of focusing on the issue, it will just aggravate the heavy headache. He did not know that i have a mechanic who is certified. More
by jun123
Employees Worked With
unk
September 15, 2016
Refreshingly Honest Operations Most of us are cynical about our mechanic and service centers at dealerships. I visited last Saturday September 10, my Service Agent Nicholas wrote me Most of us are cynical about our mechanic and service centers at dealerships. I visited last Saturday September 10, my Service Agent Nicholas wrote me up and I authorized to change for new tires. I was surprised that he came back to me and told me that the technician Emanuel thought my tires were good enough for the winter and it was up to me to change. Normally from my experience it would be changed just to make the sale. The staff at this dealership are always professional and friendly, this action has cemented my Committment as a loyal customer. Not about the sale, but satisfaction and pure honesty. Thanks Nick and my Emanuel truly classy! More
by PatBec
Employees Worked With
Nicholas Roberts, Emanuel Raposo
July 25, 2016
Christopher from Service did a great job helping me. Christopher from Service did a great job helping me with my Nissan Quest 2007 minivan's 100,000 mile maintenance and getting a loaner car. Christopher from Service did a great job helping me with my Nissan Quest 2007 minivan's 100,000 mile maintenance and getting a loaner car. More
by RafaelLay
Employees Worked With
Chris Tropiano Jr
July 25, 2016
Amazing customer service Best dealership in NJ I've seen! Very friendly. They always keep me up to date on what may be offered to me. That is all! Best dealership in NJ I've seen! Very friendly. They always keep me up to date on what may be offered to me. That is all! More
by KP
Employees Worked With
Gary Desir, Chris Tropiano Jr
June 20, 2016
Excellent excellent place!! The service center is so easy and convenient, drive right in, out of the rain and you are greeted by an associate who sets up everything for you. Such The service center is so easy and convenient, drive right in, out of the rain and you are greeted by an associate who sets up everything for you. Such a clean place with comfortable seating and an accessories store inside.. Free Coffee and snack machines top it off I really love this place... More
by Andyandy
Employees Worked With
Chris Tropiano Jr
June 15, 2016
Bad Service advice I was at the shop to get a multi-point inspection and I was told to replace my front & back brakes. When I took the van to Firestone they said my bra I was at the shop to get a multi-point inspection and I was told to replace my front & back brakes. When I took the van to Firestone they said my brakes are absolutely fine. Not sure who to trust! More
by CC
Employees Worked With
don't remeber the names
April 09, 2016
Really nice service department and and they pay close attention to what your car needs and they don't try to over sell work to you , I was very satisfied with my recent service visi and and they pay close attention to what your car needs and they don't try to over sell work to you , I was very satisfied with my recent service visit More
by Blessed9824
Employees Worked With
Chris Granadas
March 23, 2016
Great friendly service Service was great and Ryan did an excellent job together with the techs. The facility I love it. Since I bought my vehicle there is been a great exper Service was great and Ryan did an excellent job together with the techs. The facility I love it. Since I bought my vehicle there is been a great experience More
by MPrz06
Employees Worked With
Ryan in service also 5 ?????, Natalia Jimenez
March 01, 2016
worst place ever! I don't know where to start but this place just car about your money. I bought my car from them, every oil change i went here. One of the oil change t I don't know where to start but this place just car about your money. I bought my car from them, every oil change i went here. One of the oil change they crack my car`s oil pan strip, and now they deny. Service adviser( Vincent) he has really attitude problem. Manager of the department, he just keeping saying" you have to pay" you have to pay". If i need to pay, i will pay no worries but listen to customer first. After they listen to you, they are looking at your face speechless.And Service manager said that" i have to run this place, it doesn't work that way" Is that really costumer service skill? or are they really care about us? or they really focus on customer satisfaction? By the way anytime you go there, just be ready that you will waste at least 2 hours of your life for any single service check.... More
by green2877
Employees Worked With
Vincet and Service manager
June 20, 2015
06/18/2015 I don't know where to start but this place just car about your money. I bought my car from them, every oil change i went here. One of the oil change t I don't know where to start but this place just car about your money. I bought my car from them, every oil change i went here. One of the oil change they crack my car`s oil pan strip, and now they deny. Service adviser( Vincent) he has really attitude problem. Manager of the department, he just keeping saying" you have to pay" you have to pay". If i need to pay, i will pay no worries but listen to customer first. After they listen to you, they are looking at your face speechless.And Service manager said that" i have to run this place, it doesn't work that way" Is that really costumer service skill? or are they really care about us? or they really focus on customer satisfaction? By the way anytime you go there, just be ready that you will waste at least 2 hours of your life for any single service check.... More
by green2877
Employees Worked With
Vincent
