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Empire Nissan of Hillside - Service Center
Hillside, NJ
2,625 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,625 Reviews of Empire Nissan of Hillside - Service Center
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April 02, 2018
Oil change and Transmission analysis Stopped in for my regular oil change. Also have them look at my transmission, was concerned of slipping. They were fully supportive from the moment I Stopped in for my regular oil change. Also have them look at my transmission, was concerned of slipping. They were fully supportive from the moment I arrived. Kept me posted of all developments. And was out of there in less than two hours. No issue with the transmission. More
by Tim Van Woeart
Verified CustomerEmployees Worked With
Les
April 02, 2018
Awesome service Route 22 Nissan customer service has been exceptional. I have gotten great service every single time I been there. And I am very pleased. And will abs Route 22 Nissan customer service has been exceptional. I have gotten great service every single time I been there. And I am very pleased. And will absolutely continue to do business with Nissan because of it . So thank you !! More
by ISABELLI1980
Employees Worked With
All
April 02, 2018
Good Job I had a basic oil change service done to car, it was overall lengthy in time, but I guess you can’t rush a through job. Thank you. I had a basic oil change service done to car, it was overall lengthy in time, but I guess you can’t rush a through job. Thank you. More
by Rylty1
Employees Worked With
N/a
April 02, 2018
Egregious service Usually I never complete surveys because of time restraints, but I made it my business to ink a time to submit the aforementioned survey. The Nissan p Usually I never complete surveys because of time restraints, but I made it my business to ink a time to submit the aforementioned survey. The Nissan parts department and there customer care representative on rt: 22 are totally incompetent. My wife had a door handle issue with her Nissan Rogue which turned into a customer nightmare. The first repair appointment was canceled, the second appointment my wife took off from work only to be met by an parts employee who ordered the wrong part for said vehicle. The third appointment was conducted days later only to have the same part inoperable. The customer care person was more concerned with the post my wife made with her dissatisfaction. A $123.00 dollar credit was applied not including taxes, and $ 156.00 dollars was paid by customer on a $300.00 dollar part. Several problems exist with the entire incident: 1) The time and lost of pay my wife had to incur, 2) The lack of professionalism and being more concerned about a rating from a post, 3) The same part still inoperable, and the inconvenience of making an 4th appointment. Then the icing on the cake is an salesmen calling trying to get my wife into a 2018 Nissan. All the nerve and the audacity, I can tell you we will never go back Nissan, nor will we remove this he first post, and this second entry will be posted on social media... More
by MPIERRE9209
Employees Worked With
Customer care representative
March 30, 2018
Good but not good enough Had a special done for $39.00. Rotated the tires and a service but did not put tires back on very straight. Car pulls to the left, need to have a whe Had a special done for $39.00. Rotated the tires and a service but did not put tires back on very straight. Car pulls to the left, need to have a wheel alignment. If your going to take the tires off the car at least put them back on straight. More
by Unhappy
Employees Worked With
A woman
March 28, 2018
Routine check and new tires My experience at route 22 Nissan was excellent. The needs of service to my car were explained in detail and I was able to leave in a timely manor to r My experience at route 22 Nissan was excellent. The needs of service to my car were explained in detail and I was able to leave in a timely manor to return to work. The customer service was great and she was very helpful. More
by CHISOLMYASMINE
Employees Worked With
I worked with the woman in the service department in the middle office
March 27, 2018
The worst experience ever It was the worst I went for service they said nothing was wrong ..after he spoke with my husband he told them them to please check my battery than he It was the worst I went for service they said nothing was wrong ..after he spoke with my husband he told them them to please check my battery than he said yes that's the problem ( it was my battery ) 3 hours I asked for the lady who does customers service to call me but she didn't return my call More
by MPIERRE9209
Employees Worked With
I don't remember
March 27, 2018
Excellent service and quality. Great customer careYeah barre Service manager made was checked and done right. Service is always excellent. And employees are always polite. Seating area very comfortable. With tv Service manager made was checked and done right. Service is always excellent. And employees are always polite. Seating area very comfortable. With tv and snacks More
by SHAHIED200
Employees Worked With
Frank
March 26, 2018
Sale and service All around it was great service. Manny R the mechanic was amazing even when I had a million questions. Omar the salesman was also amazing All around it was great service. Manny R the mechanic was amazing even when I had a million questions. Omar the salesman was also amazing More
by MELLYPEREZ95
Employees Worked With
Manny R. and Omar
March 26, 2018
Timely My oil change was quick and easy. I needed to be out of the dealership within an hour and the representatives made it happen in 45 mins My oil change was quick and easy. I needed to be out of the dealership within an hour and the representatives made it happen in 45 mins More
by SEEPERS2
Employees Worked With
Na
