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Empire Nissan of Hillside - Service Center
Hillside, NJ
2,625 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,625 Reviews of Empire Nissan of Hillside - Service Center
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May 07, 2018
Oil change and filters changed They did a great job but I had a appointment & waited 1hr & 45 mins., But my car was done for a 1/2 hr why?? They did a great job but I had a appointment & waited 1hr & 45 mins., But my car was done for a 1/2 hr why?? More
by MARIAQUIROGA
Verified CustomerEmployees Worked With
Alicia King
May 07, 2018
Services as oil change, rotate tires and other small stuff. I have been going to Route 22 for the last 9 years and the services has been great, i advice any one to use Route 22 services I have been going to Route 22 for the last 9 years and the services has been great, i advice any one to use Route 22 services More
by larry70
Employees Worked With
Dave Tober
May 03, 2018
A great Experience I drive a Toyota but I purchased my vehicle at this Nissan dealership and decided to continue to bring my vehicle to this location to service my vehic I drive a Toyota but I purchased my vehicle at this Nissan dealership and decided to continue to bring my vehicle to this location to service my vehicle. After bringing in my vehicle for routine service, when they were done I had an issue with the tire pressure sensor. After determining that I would need to bring my vehicle over to the Toyota service center to get the problem fixed due to not having the proper Toyota equipment to correct the problem I went over to the Toyota service center and had such a terrible experience. They had no idea what I was talking about and did not want to make any attempt to solve my situation. After contacting the Nissan service center and explaining the situation to them, they sent over the manager of the Nissan service center himself over to Toyota and he personally took care of the situation and stayed with me until the problem was completely solved and personally handed my vehicle back to me. I really appreciated that extra effort that Nissan took and will continue to bring my vehicle to the Nissan service center to get my vehicle serviced even though I have a Toyota, and will definitely be purchasing a Nissan vehicle for my next vehicle purchase. More
by JM2017
Employees Worked With
Cassandra Rene, Rich Padilla, Ashley Nilsson
May 03, 2018
10,000 mile oil change I notice I had an oil change sticker reminder on my windshield that had come due. I called, requested and was granted to come in for service right awa I notice I had an oil change sticker reminder on my windshield that had come due. I called, requested and was granted to come in for service right away and within an hour of getting there the service was completed. More
by RaulPonce
Employees Worked With
I did not get everyone’s name. , Rich Padilla, Ashley Nilsson
May 03, 2018
The oil change I had early appointment and my was not long l was my vehicle need other things to get done Only wish they can have some bagels or something like for I had early appointment and my was not long l was my vehicle need other things to get done Only wish they can have some bagels or something like for consumer More
by ODETTELEWIS250
Employees Worked With
Rich Padilla
May 01, 2018
Excellent service. Keep up with the good work!!! Because I received a free oil and filter change. And a good advice to change the coolant oil in my car which we did it. The salesman who took care of Because I received a free oil and filter change. And a good advice to change the coolant oil in my car which we did it. The salesman who took care of me was very professional. Keep up with the good work!!! More
by FABIANADOMINGUEZ1958
Employees Worked With
Cassandra Rene, Rich Padilla, Ashley Nilsson
May 01, 2018
Great experience. I had a scheduled an oil change for my Nissan Sentra. My service advisor Les was very helpful. My car was serviced by William recommended. I had a scheduled an oil change for my Nissan Sentra. My service advisor Les was very helpful. My car was serviced by William recommended. More
by Adamf100
Employees Worked With
Les, William
April 27, 2018
Very unprofessional Was charged for free oil change and was called and told u would be covered for all repairs on my vechile due to the circumstances! All lies I came in Was charged for free oil change and was called and told u would be covered for all repairs on my vechile due to the circumstances! All lies I came in on appointment date and I received mega calls asking was I coming for me to come and leave my car and get a loaner for the day , before I left I was redirected to take me car because they was to crowded very messy ! Brought it bck on Monday and my car sat alll day and next day without any call ! For them to tell me my car wasn’t diagnosed correctly! Never received my papers frm my car being there was told computers was down and couldn’t print out ! Then I received a call frm Chris Parks that he was gonna text me the print out for my vechile as well as email me ! No text no email I’m on the verge of making everyone get in trouble all the lies I was told by Cassondra and my money was stolen by another employee and Chris is now giving me the run around very unprofessional and very crooked people ! I was offered a detail frm Cassondra my car was there a entire day I still didn’t receive my money that was taken for free oil and I’m talking to a lawyer now I advise every to stay away it’s a scheme there it seems More
by Vonetta
Employees Worked With
Christopher parks , frank velerio, Cassandra Rene
April 27, 2018
Appointment Pending Spoke to Cassandra Rene I'm writing this review because on my last visit I had a bad experience with my visit in the service department Cassandra Rene call me to apologize an I'm writing this review because on my last visit I had a bad experience with my visit in the service department Cassandra Rene call me to apologize and schedule an appointment to fix problem on Wednesday and provide me some free service for the car. More
by MRPACHECO_04
Employees Worked With
Cassandra Rene
April 26, 2018
Trying to sell something I don’t need it I went in for oil change and they were trying to sell me a service for a 7500 miles which was the brakes check all the fluids balance the tires the ca I went in for oil change and they were trying to sell me a service for a 7500 miles which was the brakes check all the fluids balance the tires the car is brand new I have 7100 miles they were trying to sell all that for me and I went in for oil change and I haven’t done my oil change because they say if I don’t do the service I’ll lose my free oil change. And I known I have the first 3 oil changes for free... More
by JEANGERALDI
Employees Worked With
Les
