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Empire Nissan of Hillside - Service Center
Hillside, NJ
2,625 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,625 Reviews of Empire Nissan of Hillside - Service Center
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June 15, 2018
Oil change Everyone I encountered at the service department was very courteous and professional. I would definitely recommend Nissan 22 to other people who are Everyone I encountered at the service department was very courteous and professional. I would definitely recommend Nissan 22 to other people who are looking to purchase a car More
by ACOAGE
Verified CustomerEmployees Worked With
June 14, 2018
3 hour oil change ? A simple oil change took 3 hours, meanwhile the problem with my brakes wasn’t fixed. My brakes on a 2017 Sentra are squeaky like a NJ transit bus. Des A simple oil change took 3 hours, meanwhile the problem with my brakes wasn’t fixed. My brakes on a 2017 Sentra are squeaky like a NJ transit bus. Despite cleaning and re oiling the brakes the technicians failed to figure out the problem. Pricing is way over priced, sure your representative is friendly but will over charge you and waste your time. More
by JAFFERME125
Employees Worked With
Dave Tober
June 13, 2018
Hassle free The process is very smooth,agents are helpful,there is no pressure from them just suggestions or recommendations .agents very knowledgeable and profes The process is very smooth,agents are helpful,there is no pressure from them just suggestions or recommendations .agents very knowledgeable and professional.two thumbs up More
by Nate
June 13, 2018
Good service They check my motor and multipoint check, changed oils. Car is running smoothly. The fact that I have to make up a bunch of words to actually be able They check my motor and multipoint check, changed oils. Car is running smoothly. The fact that I have to make up a bunch of words to actually be able to give my opinion about the service that I just received is unacceptable. Love the service that I got, but I hate having to write so many words and yes, if you reject my review again I wil NEVER AGAIN REVIEW. My time is valuable. This is stupid. More
by JENNIESANTOS
Employees Worked With
Forgot his name
June 13, 2018
Oil Change and Noise in My Car I am very dissatisfied and disappointed with my recent visit. I informed the service technician that I hear some strange noise when I drive my car abo I am very dissatisfied and disappointed with my recent visit. I informed the service technician that I hear some strange noise when I drive my car above 60mph. The technician told me that he can't hear any noise. I am very troubled that I can hear the noise and all my passengers can hear it but the mechanic did not hear any noise. Moreover, the technician told me there is nothing wrong with suspension. I know that the suspension is fine. The noise has nothing to do with suspension. I am leasing my car from you but I will not lease or buy from you anymore. My car is 9 month old and has 9000 mileage. Very upset and unhappy about your service. More
by EUGENE78
Employees Worked With
Rich Padilla
June 11, 2018
horrible customer service experience I had a 9:30 appointment on a Saturday morning . I arrived at service at 9:15 and drop my car off and awaited to speak to a rep about the origin of my I had a 9:30 appointment on a Saturday morning . I arrived at service at 9:15 and drop my car off and awaited to speak to a rep about the origin of my visit. I believe I sat in the waiting room for about a hour and twenty minutes and nobody even called my name to register my car and here my concern and the reason to for my visit . I finally got the attention of manager Les who then took my information down and apologized for the inconvenience. I dropped off my car at 11 and told them I will not be waiting for the diagnosis test and to please give me a call once completed. It was four o’clock in the afternoon when I decided to head back to the dealership because I hadn’t received a phone call all day. I arrived and waived down manager les again and finally received an update on my car. They where unable to diagnose the issue so I requested my vehicle and returned home . This took my entire Saturday and that was with a appointment scheduled in advance . That was not the best experience I have received at service in a dealership. More
by ASAEZ00
Employees Worked With
Les manager
June 11, 2018
Great Service was great. Went in for a routine oil change, did not wait long. Service rep was well spoken and engaging. Car came back brand new. Service was great. Went in for a routine oil change, did not wait long. Service rep was well spoken and engaging. Car came back brand new. More
by GABRIELLEJULISA
Employees Worked With
Isaiah
June 11, 2018
Oil Change! I told them I could wait very long, because I had to pick up my daughter from work in a hour. They serviced my car in great timing and I made it on ti I told them I could wait very long, because I had to pick up my daughter from work in a hour. They serviced my car in great timing and I made it on time to get my daughter from work. More
by shakeenah7
Employees Worked With
Kelsey
June 10, 2018
Quality dependable I always leave better informed and please I got a new leased car withNissan in October 3015. I had not bought a new car in over 10 years I was given a deal that made consider having car paym I got a new leased car withNissan in October 3015. I had not bought a new car in over 10 years I was given a deal that made consider having car payment and took the deal my old car was breaking down. Since joining the art 22 family at Nissan I can’t say enough about the people supportstuve help from the receptionist to the dealers service depot. They are great and that is why I gave excellent score. I really mean it keep up the good work team More
by RASWEBSUP2
Employees Worked With
Cassandra Rene, Rich Padilla, Ashley Nilsson
June 08, 2018
Beyond Happy Customer The leadership team at this dealership need a round of applause for fixing my unhappy compliant they have reach out to me individually and were very a The leadership team at this dealership need a round of applause for fixing my unhappy compliant they have reach out to me individually and were very apologetic, they have went above and beyond to rectify my pervious complaints. They fixed my issue and detailed my vehicle free of charge they brought my car back to me with a full gas tank, and one of the service managers personally came to apologize for the inconvenience i suffered There. I feel Beyond reassured going forward. And i will Definitely continue using this dealership for my service need. I’m beyond happy right now of the job they did in fixing my experience with them. They are great. More
by Anika Smith
Employees Worked With
Another service manager aside from Chris he delivered my car. He was great., Cassandra Rene
