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Empire Nissan of Hillside - Service Center
Hillside, NJ
2,625 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,625 Reviews of Empire Nissan of Hillside - Service Center
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July 02, 2018
Oil change, change bulb in headlight, change brake fluid Chris was very helpful, made me feel comfortable, came in the door stressful but Chris made me stress free. I just his customer service was good and v Chris was very helpful, made me feel comfortable, came in the door stressful but Chris made me stress free. I just his customer service was good and very patient More
by Vwhite
Verified CustomerEmployees Worked With
Christopher Grana
June 28, 2018
Professional Quality of care and professionalism at the center are encouraging. Isaiah gave good advice and made me realize some important facts about the use of m Quality of care and professionalism at the center are encouraging. Isaiah gave good advice and made me realize some important facts about the use of my car. More
by abababun
Employees Worked With
Isaiah, Cassandra Rene
June 27, 2018
Service They do good work but I made an appointment and I was still there for over three hours. Not until I went to the desk to ask about my car did they seem They do good work but I made an appointment and I was still there for over three hours. Not until I went to the desk to ask about my car did they seem to really care about my service/ be speedy. I shouldn’t have to wait 3 hours when I have an appointment. More
by EEFUSCO515
Employees Worked With
I have no idea
June 27, 2018
My quick oil change n tire rotation and brake inspection I arrived at 3:30 for a 3:40! Appointment. I was taken right in and released the vehicle to them. In about 5 mins. I was called in to discuss the se I arrived at 3:30 for a 3:40! Appointment. I was taken right in and released the vehicle to them. In about 5 mins. I was called in to discuss the service of my vehicle and then told to have a seat in the waiting room. As I was waiting and talking with 3 other ladies one lady said it was a 2 hour wait that they were behind due to a vehicle emergency. As we all were alarmed that we would be there for a long period of time my name was called and my vehicle was ready to all our surprise! Well needless to say I was happy with my quick service and on my merry way! Thank you Nissan! More
by Nissa2013
Employees Worked With
I don’t remember the names of the employees
June 26, 2018
Route 22 Nissan has continued to improve. I have purchased 4 cars from Route 22 Nissan. The experiences has ranged from unacceptable in 2007 to good in 2013 and 2016. I will be purchasing a c I have purchased 4 cars from Route 22 Nissan. The experiences has ranged from unacceptable in 2007 to good in 2013 and 2016. I will be purchasing a car in 2019 and I will start my search at Route 22 Nissan. I look forward to an 'excellent' experience. More
by MAXSKI95
Employees Worked With
Joe. Service Representative
June 26, 2018
Have asked not to be bothered with these emails. I even have "Don't disturb" in my name on their email list. But since I am here, my last oil change took 2 and a half hours. Why bother taking appoint I even have "Don't disturb" in my name on their email list. But since I am here, my last oil change took 2 and a half hours. Why bother taking appointments if you're going to over book. More
by CAPTSCOTT019
Employees Worked With
Don't remember names.
June 26, 2018
Always quick & easy I pulled up no appointment. They still took car in quickly, I was notified of service prices & time. Was done & out before ET given. Quick service d I pulled up no appointment. They still took car in quickly, I was notified of service prices & time. Was done & out before ET given. Quick service done with a smile. More
by NeeshaB
Employees Worked With
Christopher (Chris)
June 26, 2018
Incomplete service I brought my car in for service on Monday and again they failed to replace the windshield wipers as requested. This is the 2nd time. I explained back I brought my car in for service on Monday and again they failed to replace the windshield wipers as requested. This is the 2nd time. I explained back in December that the driver side wiper broke off while in use so I replaced it with a standard wiper until I could get to the dealership. In December Nissan service manager agreed to replace both wipers at no charge - it was not done - and again on Monday - and again it was not done. If you cannot do a simple thing like change wipers I question rather my car is being serviced appropriately. How do I know if you are really checking the times, brakes, fluids and other critical points as you claim on the invoice. I depend on you all to ensure my vehicle is functioning properly but is that the case if you are not checking behind the technicians to ensure that they are doing what is on the service request. My time is valuable. i do not have time to run up to Hillside just to have windshield wipers replaced. Next time I come in for service I would like to physically review all service that is performed and have a supervisor sign off. More
by grettaboardley
Employees Worked With
Rich Padilla
June 25, 2018
Excellent Service I brought my Nissan Rogue in for a routine service: oil, tire rotation, new wipers. I liked that the service was quick and efficient . My service rep I brought my Nissan Rogue in for a routine service: oil, tire rotation, new wipers. I liked that the service was quick and efficient . My service representative was very pleasant. More
by MTZ
Employees Worked With
Dave Tober, Rich Padilla
June 25, 2018
Great Employee Employee Kelsey wonderful She help me as much as possible she made sure my car was being processed for my oil changed She double checked for me to mak Employee Kelsey wonderful She help me as much as possible she made sure my car was being processed for my oil changed She double checked for me to make sure the oil changed was finish she pulled my car out for me and gave me great service She Always Had a Smile Wonderful Personality & Took care of any issues. I had Need More Of Her As A Employee More
by Joey_973
Employees Worked With
Kelsey
