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Empire Nissan of Hillside - Service Center
Hillside, NJ
2,625 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,625 Reviews of Empire Nissan of Hillside - Service Center
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July 13, 2018
Yes not based on this visit Check in at about 7:05am. Was told I would get my car back by 9:30am, since I didn’t live too far away I was going to go home and I was told I would Check in at about 7:05am. Was told I would get my car back by 9:30am, since I didn’t live too far away I was going to go home and I was told I would get a shuttle. At 8:02am I took a Uber home because I didn’t want to wait any longer and I called the service desk to let Mr Omar know I had left the facility. I called to see if my car would be ready at 9:57am I was told it would not be ready until 12/12:30pm. Still I wasn’t upset because since he had said he would get my car detailed that would be the extra time. At 1:06pm I called to follow up with getting my car now a time was not given but Omar was busy on the phone and would call me back according to the receptionist. I received no call back. At this point I was like look if you need to keep the car overnight let me know. Again thinking perhaps the detailing of my car would need extra time. Plus in my mind I thought you closed at 5. At 3:17pm I called back after realizing that you were open til 7 and told the young lady I would get my car at at approximately 5:30pm. When I arrived after my car being there all day my car was not detailed. My tires were shining and the bird poop was still on my car. So no you aren’t getting a good rating from me for this visit. I literally sat and waited for Nissan all day for nothing. More
by BMITCHELL7113
Verified CustomerEmployees Worked With
Omar
July 12, 2018
Great Service Great service. They did a great job diagnosing by vehicle. I had brought my vehicle from somewhere and wanted Nissan to make sure I wasn’t sold a lemo Great service. They did a great job diagnosing by vehicle. I had brought my vehicle from somewhere and wanted Nissan to make sure I wasn’t sold a lemon and they did a very detailed check on my car. Staff was very friendly and helpful More
by LuandraFlowers
Employees Worked With
Rich Padilla
July 12, 2018
Review of my service at Route 22 My service representative was Joe. He was very friendly and explained the repairs on my car step by step. He made it very simple to understand and ans My service representative was Joe. He was very friendly and explained the repairs on my car step by step. He made it very simple to understand and answered all the questions I had. He had to request authorization from my tire protection company and followed-up with them to ensure that I wasn’t waiting at the facility any unnecessary additional time. I will highly recommend Nissan at route 22 and Joe the service rep. More
by Beatrice Grasso
Employees Worked With
Joe service representative
July 12, 2018
Excellent Service was great, highly recommend very professional. This is my third car I lease with route 22 hillside! The sales and service department make you Service was great, highly recommend very professional. This is my third car I lease with route 22 hillside! The sales and service department make you feel really comfortable. More
by RNAVAS25
Employees Worked With
Christ in the service desk, Dave Tober
July 11, 2018
Fast and efficient My vehicle was taken in right as scheduled and was completed in a very quick manner. Everything was explained to me in lay men’s terms. My vehicle was taken in right as scheduled and was completed in a very quick manner. Everything was explained to me in lay men’s terms. More
by JDK85
Employees Worked With
Giovanni Sanchez
July 10, 2018
Poor service I got ther 1239 did not get out till 5 my car sat outside the shop over 2hrs without been touch most people in the lounge were complaining about the w I got ther 1239 did not get out till 5 my car sat outside the shop over 2hrs without been touch most people in the lounge were complaining about the wait time also not even water provider 98 degree day I would try again for my first oil change in December but first impression were not good More
by CUBANJETS1
Employees Worked With
William Ortiz
July 10, 2018
Great experience My experience was great. I didn’t wait as long as the time expected. They allowed me to be serviced short notice. Amazing customer service My experience was great. I didn’t wait as long as the time expected. They allowed me to be serviced short notice. Amazing customer service More
by CHANTELLE_JOE25
Employees Worked With
Isaiah groomers, Eric miller
July 08, 2018
Poor Customer Service I go in for a simple repair. I call back days later to get status on my car and get no answers with numerous messages sent to my advisor. The front de I go in for a simple repair. I call back days later to get status on my car and get no answers with numerous messages sent to my advisor. The front desk eventually declines my call each time I dial Nissan Service/Sales center. Result: car wasn't even started so I get a rental. Once my car is done I receive it, (2 weeks later) returned with a flat tire and mixed messages from both the advisor and mechanic on what happened. Overall, its poor communication between departments and young poorly trained staff. I'm all for giving the younger crowd a chance to provide good customer service, but with that experience I will be requesting an older more seasoned worker. More
by ASHA.WINTERS11
Employees Worked With
Everyone
July 07, 2018
Maintenance Christopher (Chris ) is a great i could recommend customers to have him a the point person to go to when repair needed. he is warm and a people perso Christopher (Chris ) is a great i could recommend customers to have him a the point person to go to when repair needed. he is warm and a people person. He was well trained by Ryan More
by MAURSHA66
Employees Worked With
Christopher in service, Cassandra Rene, Alicia King
July 04, 2018
Horrible I sat for over 3 hours for a saftey malfunction with my brand new suv And when i left after being told the issue was fixed, it happened again less th I sat for over 3 hours for a saftey malfunction with my brand new suv And when i left after being told the issue was fixed, it happened again less than 5 minutes after leaving... when i call the service dept right away i was told that I should clean the sensors when i get home. This is my wifes vehicle and I have 2 small children. This by far is the worst experience of my life. Horrible More
by KONOPKA245
Employees Worked With
Chris from service department, Dave Tober
