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Empire Nissan of Hillside - Service Center
Hillside, NJ
2,625 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,625 Reviews of Empire Nissan of Hillside - Service Center
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August 16, 2018
Service visit Isaiah was great. Very helpful and courteous . My vehicle was ready before the time promised and Paco Ramirez was excellent. Will definitely come back Isaiah was great. Very helpful and courteous . My vehicle was ready before the time promised and Paco Ramirez was excellent. Will definitely come back for all my services and sales needs More
by PASCUAL4401
Verified CustomerEmployees Worked With
Paco Ramirez , Eric Kaplan, Melina Rodriguez, Vladimir Nastelon
August 16, 2018
Very good customer service and managers help me out to get my car running the way it should run updates on all your changes service and managers help me out to get my car running the way it should run updates on all your changes service More
by Mrabdul_31
Employees Worked With
Cassandra Rene, Rich Padilla
August 15, 2018
Survey Overall a good experience, no complaints. Service was very good and rep was very nice. Service took a little longer than expected but still overall a Overall a good experience, no complaints. Service was very good and rep was very nice. Service took a little longer than expected but still overall a good experience More
by EAKJR20
Employees Worked With
Anthony Lopez
August 14, 2018
Excellent service very friendly people They just service my 2018 Nissan rogue check everything on my car for safety operations and also they did oil change Very happy I definitely reco They just service my 2018 Nissan rogue check everything on my car for safety operations and also they did oil change Very happy I definitely recommend this dealer More
by EAGLE.OHD
Employees Worked With
Carlos Freitas
August 13, 2018
Too long a wait I live about an hour away and had an appointment for 8:20 am on a Saturday. And for almost an hour no service advisor saw me. People who came after me I live about an hour away and had an appointment for 8:20 am on a Saturday. And for almost an hour no service advisor saw me. People who came after me had already been seen. Upon asking, took the valet some time to figure out what happened and apparently my paperwork was not passed along or something. Other than that, the service was quick once the paperwork was sorted out. Would love to see some changes in the waiting area with respect to the refreshments/beverages available; not having to see the cashier for that would be great. More
by upvanbhatia
Employees Worked With
Giovanni Sanchez, Eric Kaplan, Rich Padilla, Carlos Freitas
August 09, 2018
Amazt Service was good and customer service was amazing. They were quicker than estimated timei was given when i first arrived! I will be back! Thanks Service was good and customer service was amazing. They were quicker than estimated timei was given when i first arrived! I will be back! Thanks More
by Cynthiawalker725
Employees Worked With
Sam
August 09, 2018
Quick and courteous The service advisor was very pleasant and explained everything so I could understand. Very helpful and on point with the length of time I would have t The service advisor was very pleasant and explained everything so I could understand. Very helpful and on point with the length of time I would have to wait. More
by CNICKLELEVY
Employees Worked With
Sami Omar
August 09, 2018
Excellence I must say Everytime i come here to get my car serviced, I leave know that everything is okay and my mind is at ease and the customer service is top n I must say Everytime i come here to get my car serviced, I leave know that everything is okay and my mind is at ease and the customer service is top notch and they are very informative! More
by michaelcacho75
Employees Worked With
Rich Padilla
August 08, 2018
Route 22 Nissan promptly addressed previous service concern Route 22 Nissan promptly addressed and resolved the concern regarding my previous service....thank you. In addition, I appreciate the perks added to Route 22 Nissan promptly addressed and resolved the concern regarding my previous service....thank you. In addition, I appreciate the perks added to my account. Thanks Cassandra for your assistance with this matter. More
by MLNDFRANKLIN
Employees Worked With
Anthony Lopez, Cassandra Rene
August 08, 2018
Absolutely horrible. Absolutely horrible service over there. I was sold a car with a check engine light from day one. I was assured from the first day they would have Absolutely horrible service over there. I was sold a car with a check engine light from day one. I was assured from the first day they would have it repaired. It wasn’t even a certified pre owned car. But I needed the car for work. I bought the car in August 2016. So for two years they told me they would fix it. I would bring it in and they would claim they fixed it. I would leave the lot maybe a few hours then light would come on. I feel like this dealer sold me a lemon and not only do they know it’s a lemon. They can’t fix it so I’m stuck with a big bill for a car I may not be able to drive after this month. Not cool. When I recently went in for them to try to fix it they told they don’t even have a record that my engine light was on and that they def wouldn’t be able to fix it under my warranty. But I told the service manager that was unfair because it was never fixed. He basically was like that’s going to be your problem to fix and they couldn’t fix it that day and I would have to leave it and I asked if they would even give me a loaner car. He was like nope. They are very cold over there. I have a lot of followers on social media and I already posted for people to never buy a car from them. More
by GDEUS76
Employees Worked With
Rich Padilla
