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Empire Nissan

Ontario, CA

Overview
Reviews
4.9
465 Reviews
Call Dealership (877) 956-5252
View Awards

1377 Kettering Loop

Ontario, CA

91761

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Showing 465 reviews

April 18, 2025

Very nice clean and the service was great and Mark & Gary was very helpful and professional I did not have to wait long for my service More

by gsmith2362
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Report | Print
Apr 21, 2025 -

Empire Nissan responded

Thanks for the wonderful feedback! We’re thrilled to hear you had a great experience with Mark and Gary. Our team strives to provide efficient and professional service. Looking forward to seeing you again soon! Regards, John Fakhoury General Manager Customercare@empirenissan.com

April 17, 2025

Went in with an appointment to fix 2 issues under recall. ..no charge. Job was completed in 90 minutes, and the whole team at Empire was hospitable, friendly and a very nice experience was more than expected. More

by stevebasoco
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Report | Print
Apr 18, 2025 -

Empire Nissan responded

Thanks for the fantastic review, Steve! We're thrilled to hear that you had a great experience with our team and enjoyed the freshly brewed coffee. Your satisfaction is our priority, and we look forward to serving you again in the future! Regards, John Fakhoury General Manager Customercare@empirenissan.com

March 28, 2025

John and Many are the best. We have bought many vegrom them. We will be back More

by guardcim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Fakhoury, Basel Alzwaideh, Rizwan Ali
Report | Print
Mar 28, 2025 -

Empire Nissan responded

It's a team effort here and a pleasure to see our team always goes above and beyond to assist you. Thank you so much for being part of our Empire Nissan Family and here's to many more years of working together. Regards, John Fakhoury General Manager Customercare@empirenissan.com

March 21, 2025

Always great service, Gary is the best and I never have to wait long for my service. More

by Neeshel2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Report | Print
Mar 24, 2025 -

Empire Nissan responded

It's great to see Gary and our team always take care of you in a timely manner. We appreciate you choosing us here for your Nissan needs and we look forward to continuing to work together for years to come. Regards, John Fakhoury General Manager Customercare@empirenissan.com

March 16, 2025

Very professional, the entire process went well and they ensured we were happy with our deal. I love my new car! More

by Luggy2000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali
Report | Print
Mar 17, 2025 -

Empire Nissan responded

We're thrilled to hear you had a smooth experience and are loving your new car. Your satisfaction is our priority, and we appreciate your positive feedback! Enjoy the ride! Regards, John Fakhoury General Manager Customercare@empirenissan.com

March 14, 2025

No hassle transaction. Easy purchase process. Very happy with my purchase and the salesperson experience. More

by Errinburns
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Isaac Farraj
Report | Print
Mar 14, 2025 -

Empire Nissan responded

Congrats on your new Nissan. It's a pleasure to see the car-buying process was easy and you drove home satisfied. We appreciate you choosing us here and we can't wait to see you at your first service visit. Regards, John Fakhoury General Manager Customercare@empirenissan.com

March 06, 2025

Excellent sevice, I would recommend to all my family and friends, staff is very knowledgeable thank you More

by Jaimemercado
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Ky, Rizwan Ali
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Mar 06, 2025 -

Empire Nissan responded

Thanks for this great recommendation, Jaime. We hope all is well and we can't wait to serve you, your friends, and your family in the future. Regards, John Fakhoury General Manager Customercare@empirenissan.com

March 05, 2025

If it hadn’t been for Joe Sartor and Juan, I would not have gotten my car there. Adam added a $600 expense to my purchase without any notice and acted like he did me a favor when he removed it. He was unp More

by Jmcdon8117
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Nachreiner, Joe Sartor
Report | Print
Mar 06, 2025 -

Empire Nissan responded

While disappointed to read about your experience with a member of our team, we're happy to see Joe and Juan stepped up to take care of you and assisted in getting you into the vehicle you deserve. We appreciate both your business and your feedback, and we hope you're enjoying your new Nissan thus far. Regards, John Fakhoury General Manager Customercare@empirenissan.com

March 04, 2025

Gary in service is the best person. He is honest and transparent in all my transactions. More

by Ms Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Report | Print
Mar 05, 2025 -

Empire Nissan responded

Thanks for the fantastic feedback, Linda! We're thrilled to hear that Gary made such a positive impact during your visits. Honesty and transparency are core values for us, and it's great to see them reflected in his service. We appreciate your support! Regards, John Fakhoury General Manager Customercare@empirenissan.com

February 05, 2025

Ruel was able to help me out with leasing a vehicle and thanks to him I was able to get a vehicle that I love. More

by Itsyefil
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruel Bandoja, Rizwan Ali
Report | Print
Feb 06, 2025 -

Empire Nissan responded

We're thrilled to hear that Ruel helped you find a vehicle you love! Our team is dedicated to making the leasing process smooth and enjoyable. Thanks for sharing your positive experience! Regards, John Fakhoury General Manager Customercare@empirenissan.com

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