Empire Mazda of Green Brook - Service Center

Mr. Regis Larkin started just 3 weeks ago at this dealership as its new service manager. He exemplified what a top-notch service professional is and what a true customer-first experience ought to be. dealership as its new service manager. He exemplified what a top-notch service professional is and what a true customer-first experience ought to be. I had issues with my TPMS sensors immediately after routine maintenance. He was genuinely attentive and recognized the problem, as I complained about why it was not identified during the inspection. He arranged for corrective measures that included additional evaluation beyond the scope of a normal routine maintenance job. He arranged for me a loaner car, a full replacement of two TPMS sensors, and a host of diagnostic steps for the main sensor unit. I thought it would take more than a day to identify the problem with the volume of analysis they were doing. On my way home, he called and advised me that my vehicle is ready for pick-up. I can't come back on the same day, as I'll be out of state for a few days. He was very polite, reassuring me that I didn't have to rush to bring back the loaner car. They took care of everything, and I did not pay for any of the extra services or replacement parts. My vehicle is now running smoothly, and most importantly, I feel safe. More

The check in process upon arrival was quick and easy. Our service advisor, Janet Campora, was polite and friendly. She explained what work would be performed and the expected completion time. Our service Our service advisor, Janet Campora, was polite and friendly. She explained what work would be performed and the expected completion time. Our service tech sent a video via text while he was working on our vehicle. It's a nice courtesy for the customer. More

Empire Mazda is very well run. I like that they send a video showing the auto mechanic working on your car. I like that they send a video showing the auto mechanic working on your car. More

Customer service rep, Megan Dolce, and the mechanic, Ariya, have been wonderful. My car was seen on time, diagnosed correctly and the end time was exactly as was quoted. Even the gentleman who checked Ariya, have been wonderful. My car was seen on time, diagnosed correctly and the end time was exactly as was quoted. Even the gentleman who checked me in was courteous and efficient. Great customer service! More

Megan Dolce is top notch; she is VERY professional and knowledgeable about the services requested. Always dependable and courteous. knowledgeable about the services requested. Always dependable and courteous. More

Megan Dolce is my service rep and has always been professional, kind and fair. I must be very satisfied as I just leased a 2025 Mazda CX5-3rd one from this dealership! Bernardo is my sales person and professional, kind and fair. I must be very satisfied as I just leased a 2025 Mazda CX5-3rd one from this dealership! Bernardo is my sales person and is great also! Thank you at Empire Mazda! More

Im customer of this location many years. Megan Dolce helped me and it’s not first time. She always great! Megan Dolce helped me and it’s not first time. She always great! More

Great experience with Empire. Though some of the parts took some time to procure (no fault of the dealer) they made accommodations for a loaner car and had me on my way. Staff w Though some of the parts took some time to procure (no fault of the dealer) they made accommodations for a loaner car and had me on my way. Staff was friendly ..knowledgeable and my car is running great! More

Megan Dolce is a fantastic service advisor! She is so understanding and helpful at all times. She goes that extra mile to make sure you are completely satisfied. She is one of the reasons I o She is so understanding and helpful at all times. She goes that extra mile to make sure you are completely satisfied. She is one of the reasons I only buy Mazda! More