Empire Mazda of Green Brook

I have taken my car to Crystal Auto Mall twice for warranty work and both times have had poor experiences. The first time was for a check engine light for a 2-3 month old car. While they determin warranty work and both times have had poor experiences. The first time was for a check engine light for a 2-3 month old car. While they determined that the check engine light was a false positive and updated the software, they also dented my car while they had it. The second time I took my car for service it was to have my display replaced because it failed to work in cold weather. Day one they determined they need to replace the display and said they would overnight it, Day Two after no part arrives they say it will be there the next day, DAY THREE when still no part arrives they tell me they have no idea when they will have the part and I should come pick up my car. When I picked up my car I spoke with the Mazda Service Manager, Carlos, in which he claimed they had no way of know that Mazda USA had this part on back order. I complained it was difficult for me to keep coming back to the deal to get this problem resolved and his response was some to the effect of "Well you don't have bring the car to us, you can go to any Mazda dealer in North America" Now fast forward a month and a half later and I'm still not sure if my display will work tomorrow morning when I go to start my car because when I brought the car back and they promised once again they would have the part, they didn't and they claimed the rebuild the display at the dealer. Only time will tell if my display will work, but I would highly recommend avoiding Crystal at all costs. These experiences make that more expensive Acura I passed up look very appealing simply for the customer service they would provide. More

The service dept of Crystal Auto Mall is a rip off. The service dept of Crystal Auto Mall is a rip off. They charged me $786.11 for replacing a (towed) 4Runner starter. After the fact I checked wi The service dept of Crystal Auto Mall is a rip off. They charged me $786.11 for replacing a (towed) 4Runner starter. After the fact I checked with Muller Toyota and James Toyota, they quoted me $435 and $555, repectively. I asked Crystal why is the excessive pricing, they say they don't have to explain to me under NJ laws. I asked them why charged me $477 labor for a 2 hour job, they said they are not required to explain under NJ laws. In short, it's a rip off, do not go there unless you have extra cash to burn. More