Empire Mazda of Green Brook

Mr. Regis Larkin started just 3 weeks ago at this dealership as its new service manager. He exemplified what a top-notch service professional is and what a true customer-first experience ought to be. dealership as its new service manager. He exemplified what a top-notch service professional is and what a true customer-first experience ought to be. I had issues with my TPMS sensors immediately after routine maintenance. He was genuinely attentive and recognized the problem, as I complained about why it was not identified during the inspection. He arranged for corrective measures that included additional evaluation beyond the scope of a normal routine maintenance job. He arranged for me a loaner car, a full replacement of two TPMS sensors, and a host of diagnostic steps for the main sensor unit. I thought it would take more than a day to identify the problem with the volume of analysis they were doing. On my way home, he called and advised me that my vehicle is ready for pick-up. I can't come back on the same day, as I'll be out of state for a few days. He was very polite, reassuring me that I didn't have to rush to bring back the loaner car. They took care of everything, and I did not pay for any of the extra services or replacement parts. My vehicle is now running smoothly, and most importantly, I feel safe. More

The check in process upon arrival was quick and easy. Our service advisor, Janet Campora, was polite and friendly. She explained what work would be performed and the expected completion time. Our service Our service advisor, Janet Campora, was polite and friendly. She explained what work would be performed and the expected completion time. Our service tech sent a video via text while he was working on our vehicle. It's a nice courtesy for the customer. More

Empire Mazda is very well run. I like that they send a video showing the auto mechanic working on your car. I like that they send a video showing the auto mechanic working on your car. More

Awesome experience! Vance did the best work helping me gathering vehicle info. The whole buying process was smooth! Vance did the best work helping me gathering vehicle info. The whole buying process was smooth! More

Customer service rep, Megan Dolce, and the mechanic, Ariya, have been wonderful. My car was seen on time, diagnosed correctly and the end time was exactly as was quoted. Even the gentleman who checked Ariya, have been wonderful. My car was seen on time, diagnosed correctly and the end time was exactly as was quoted. Even the gentleman who checked me in was courteous and efficient. Great customer service! More

We worked with James Mclane and he couldn’t be more helpful and courteous. He wasn’t pushy and he listened to what we wanted once we came to an agreement on the purchase of the car. He came in the car helpful and courteous. He wasn’t pushy and he listened to what we wanted once we came to an agreement on the purchase of the car. He came in the car and showed us how to use. Everything went through it all with us and was very helpful. I would James and this dealership again for sure and recommend them highly. James was also very attentive and got back to me with any information right away, which we really appreciate appreciated More

Megan Dolce is top notch; she is VERY professional and knowledgeable about the services requested. Always dependable and courteous. knowledgeable about the services requested. Always dependable and courteous. More

Megan Dolce is my service rep and has always been professional, kind and fair. I must be very satisfied as I just leased a 2025 Mazda CX5-3rd one from this dealership! Bernardo is my sales person and professional, kind and fair. I must be very satisfied as I just leased a 2025 Mazda CX5-3rd one from this dealership! Bernardo is my sales person and is great also! Thank you at Empire Mazda! More

Thank you, Enrique Matos and Victor Preciado for making this process stress-free. Greatly appreciated! this process stress-free. Greatly appreciated! More

I was very pleased with the customer service that I received!! Alex was exceptional in getting I asked for in the car! received!! Alex was exceptional in getting I asked for in the car! More