Empire Lakewood Nissan - Service Center

Worst Dealer Service Center EVER I bought a new car from Empire Lakewood in April of 2012. I have really enjoyed the car and have had virtually no problems with it. BUT I have had n I bought a new car from Empire Lakewood in April of 2012. I have really enjoyed the car and have had virtually no problems with it. BUT I have had nothing but terrible experiences with this dealership since purchasing the car. I would say I have had a minimum of 5 bad experiences since 2012. The service department have been terrible to deal with. They are not responsive, have yet to have my car ready when they promised it would be (even for just an OIL CHANGE), rude, expensive, unhelpful, and generally very difficult to do business with. I even went WAY across town one time to another Nissan dealer and had a better experience, but that is just not convenient for me as Empire is very close to my house. I will definitely NOT be keeping this care when the lease is up. AND I will warn anyone who asks me against purchasing a car here especially if they plan to have it serviced here. More

Empire Lakewood Nissan is dishonest and charging customers unfair prices which are apparently negotiable when you call their bluff and trump them with general logic. Someone is clearly gaining disho customers unfair prices which are apparently negotiable when you call their bluff and trump them with general logic. Someone is clearly gaining dishonest money here. Find another shop or overpay. More

No!!! Terrible service and treated terrible!! We brought out vehicle in 4 or 5 different times and they kept saying nothing was wrong with it. Finally after a month and a half they figure it out. Got it bac out vehicle in 4 or 5 different times and they kept saying nothing was wrong with it. Finally after a month and a half they figure it out. Got it back and it works much better, but all the readings on the dash board are all messed up and they wanted to charge us another 550.0" to fix it. We will NEVER buy a vehicle from them again!!! I knew I was getting screwed when I first bought it, I should have listened!! More

I am usually skeptical of dealerships but Empire Nissan in Lakewood has been so great to work with. I bought my 2008 Nissan Xterra with 14k miles from them last year and the sales process was easy, I got in Lakewood has been so great to work with. I bought my 2008 Nissan Xterra with 14k miles from them last year and the sales process was easy, I got a great deal and the follow up service is always super professional and knowledgeable and give me competitive rates. Their finance group through Chase gave me better rates than USAA had. I love this place! But the waiting room could use a facelift :) More

Two years ago I bought a new 2007 Murano from Empire Lakewood. My first experience with the service department right after I purchased my Murano was less than satisfactory. I had decided from that point Lakewood. My first experience with the service department right after I purchased my Murano was less than satisfactory. I had decided from that point on to avoid taking my Murano back to the dealer for any service work. Recently, I received a notice in the mail of a recall for my vehicle. I also received a promotional coupon in my email for 20% off any service and a $25 reward card if I performed my services within a certain calendar time frame. I thought since I had to take my car in for the recall I would use the coupon offer for some additional services and give Empire a second chance. When I called to make the appointment with the service department the service writer was rude and condescending on the phone. I told him about the recall and that I had received the 20% discount to use for an oil change and tire rotation. I booked the appointment. Arriving for my appointment I was greeted by a sluggish service writer. He was rude and unhelpful when explaining the services. He tried to get me to do the 30K mile service on my vehicle. When I told him I already had taken care of this, the conversation immediately halted. He didn’t even ask me what type of oil I wanted. The entire dealership is run down and dirty. The waiting area was small and uncomfortable. When I went to pay I reminded the cashier of my 20% discount. She acted very inconvenienced that she was now going to have to redo the invoice. She called the service writer back to the waiting area who then informed me that the 20% would not apply to the services I requested. He did this in a very unprofessional manner in front of other customers in the waiting area. I told him I wish he would have told me that the 20% would not have applied because I would have taken my car some where else. He claimed I did not tell him I had the coupon when making the appointment. This was a lie. I reminded him that I did tell him about the coupon. All he did was walk away while saying he gave me 10% off my new wipers. Bottom-line, I would NOT recommend Empire Lakewood service department to anyone. It’s a shame because they had a second chance to win my business back and completely blew their opportunity. If I ever need to take my Murano to a dealership I will find another Nissan dealership. More