Empire Lakewood Nissan - Service Center

Service department is subpar sent me out with my lights inop which as you all know is unsafe will not recommend to anyone good luck... inop which as you all know is unsafe will not recommend to anyone good luck... More

Good staff, friendly and knowledgeable but would not own up to the damage that was done to my vehicle due to the incompetence of their mechanic staff. The wrong fluid was put in my differentials and my tran up to the damage that was done to my vehicle due to the incompetence of their mechanic staff. The wrong fluid was put in my differentials and my transmission causing all to eventually fail. When confronted with this they tried to push it off on my aftermarket warranty which we all know never pays. It all ended up coming out of my pocket. Never doing business with this company (Empire Lakewood Nissan) again and advising you not to either. More

Excellent Service The service department is well-run and the advisors are exceptionally friendly. My questions are always answered in a way I can understand and the se The service department is well-run and the advisors are exceptionally friendly. My questions are always answered in a way I can understand and the service is top-notch. I wouldn't take my car anywhere else! More

Messing with my car I took my car in for a recall they were having on all nisson vehicles, everything seemed fine when I got it back so I trusted them to do my oil change I took my car in for a recall they were having on all nisson vehicles, everything seemed fine when I got it back so I trusted them to do my oil change a few weeks after, my car came back with a bolt missing from my license plate and the other bolt about to fall off, Thay also told me that I had to get my brake fluid changed and I was sceptical and called another garage that I trust more and they told me he wasn't sure why nisson told me that, he said a vhicle as new as mine recommend that you don't change the brake fluid, so nisson was just trying to get 200 dollars out of me, also my driver side windshield wiper does not work anymore, everytime I bring my car in something else breaks, do not trust them they mess and break your vehicle. Very disappointing. Will not be going back her ever again. More

Service tech went for a joyride in my car This has definitely been my worse dealership experience ever. I brought my 2014 Nissan GTR here at 7AM sharp, dropped it off for a basic oil change, a This has definitely been my worse dealership experience ever. I brought my 2014 Nissan GTR here at 7AM sharp, dropped it off for a basic oil change, and expressed that I was in a hurry. The service adviser, "Jeremy Garcia", told me the oil change would take "Between 1 and 1 and a half hours". About two hours into it I hear my car start up (it has a loud exhaust). I figure the service is done. To my surprise, the service technician, an obese gentlemen with multiple tattoos all over his body, drives my car off into the highway and doesn't return for 20 or so minutes, after driving the vehicle for over 9 miles. I asked him why he was joyriding in my car and he said: "We test drive every vehicle we service". I asked why he was "test driving" a car for 9 miles when the only service performed as a simple oil change and he just kept repeating that same line while staring at the ground. The other service tech who saw this interaction walked away and didn't say anything. He was obviously joyriding in my car. It took 2 and a half hours until I got the car back and it came back completely dirty; they didn't even wash it. I would avoid this place at all costs. More

Service dept. is poor at best In my opinion the staff are poorly trained, had to take truck back immediately to fix cut wires. The service manager Jerrit does not care about custom In my opinion the staff are poorly trained, had to take truck back immediately to fix cut wires. The service manager Jerrit does not care about customers ! I could go on but in my opinion just stay away, More

Extended warranty not honored During the week of 3/7/16 I took my vehicle to Empire Lakewood Nissan for an evaluation to see why my 2010 Nissan Rogue was leaking dark grease. I pu During the week of 3/7/16 I took my vehicle to Empire Lakewood Nissan for an evaluation to see why my 2010 Nissan Rogue was leaking dark grease. I purchased an Allstate vehicle services contract, certified pre owned wrap contract in the amount of $1976 when I purchased the vehicle from Empire Lakewood Nissan on 7/9/15. After a 3 hour wait the auto repair rep at Empire told me that Allstate would not honor or pay for the repairs and he didn't know why. I then took my vehicle to my own mechanic to get the repairs done on 3/14/16. This mechanic is certified and able to get approval for doing warranty work in vehicles and they tried for 2 days to inquire why the repair wasn't being honored. They contacted both Empire and Allstate and got the run around with each placing the blame on the other. I wanted the vehicle repaired due to the extensive grease leaking from the underside of the vehicle. The front axle needed to be replaced. I paid $396.36 out of my pocket for the repair. I have been trying to get an answer since the early part of March as to why the Allstate warranty was declining to pay for the repair. If have made numerous calls to Allstate and Empire Lakewood Nissan and also Nissan Consumer Affairs and this remains unsolved. Each one places the blame on the other and claims they are waiting to hear from each on as to a decision. On 3/17, 3/24 and 3/25 I called Chris, the finance manager and Empire Lakewood Nissan with no return call. I made an in person visit to see Chris on 3/28. I was met with hostility, scorn and a very chip-on-the-shoulder attitude. Chris asked my why I was being impatient - that I had only called him on 3/25 and it was now only 3/28. Chris also claimed that Allstate had paid for prior repairs to my vehicle, which is a lie. I have never submitted a claim in the past to Allstate. The only thing Chris offered to me was to give me the phone number of David Beville, an Allstate rep at 972 898 0778. I called David Beville and have yet to get a reply. I also asked Chris for a refund of $1976 because I felt the warranty was useless and mis-represented to me. Chris declined saying that I should wait. I believe Empire Lakewood Nissan may have intentionally mis-represented the Allstate Warranty to me at the time I purchased my vehicle from them. It was stated to me that I would probably never have to pay for any repairs due to the purchase of this Allstate warranty, that the Rogue I purchased was in such wonderful condition that it qualified for this prestigious Allstate warranty. I am 70 years old, a female and believe I was taken advantage of when I purchased this worthless Allstate warranty, as no one wants to come forth and deal with paying the repair or giving me a valid reason why it was declined, along with being rude in not returning calls. Empire Lakewood Nissan also did not ever answer my phone calls soon after I purchased my Nissan Rogue when I noticed a pretty major dent and scratching on the rear fender. I unfortunately did not notice this at the time of purchase. I wanted to get a reply from Empire Lakewood Nissan to see if they would fix the body imperfection - no one ever returned my call. I want the total cost of $1976 that it cost me for a warranty that no one will honor. To be reimbursed to me or the $396 refunded to me. I also want a full explanation from Allstate in writing why their warranty was not honored and exactly why the replacement of the front axle was not honored for repair. I have also reported this to the BBB who have contacted Empire Lakewood Nissan. Beware, Empire Lakewood Nissan nor Allstate will not return my calls. More

Outstanding experience I always dread taking my car in for service, especially at a dealership...however when I took my maxima in this past week I had the most outstanding e I always dread taking my car in for service, especially at a dealership...however when I took my maxima in this past week I had the most outstanding experience. Brian in service was awesome!! I told him what the issues where with my car. Brian listened, told me a few things it could be, told me he'd call me as soon as the technician had looked over my car. I received a call when in a few hours (and it was busy when I was there, so I was surprised that he actually called at some dealerships you have to call them because they'll forget) he fully explained what my options were to fix my car, gave me a clear estimate, told me a few other things that I could fix today as well, but nothing that was urgent. I didn't feel pressured, it was nice to know everything that was going on with my car. It was ready when he said it would be, they had washed my car for me. The final bill was actually a little less then expected. Brian was very friendly and like I said, very straight forward no surprises!!! My cars running great and although this dealership is a little bit of a drive for me, I will always go back! More

Excellent service! Mick was very helpful in working around my schedule and did a great job in breaking down the estimate in way that I could understand. The service mana Mick was very helpful in working around my schedule and did a great job in breaking down the estimate in way that I could understand. The service manager came out and introduced himself and really gave the experience a personal touch. More

Great and Professional team Jeremy was a very professional and respectful individual. His team reflected the exact image. They answered my questions and completed my service in a Jeremy was a very professional and respectful individual. His team reflected the exact image. They answered my questions and completed my service in a timely manner. Thank you for a great experience and help. More