Empire Lakewood Nissan - Service Center

Always a great experience for me service, parts, and sales all do a wonderful job taking care of my family and I sales all do a wonderful job taking care of my family and I More

I gave them five stars before, but after waiting 41/2 hours for a tire rotation, oil change with a cabin filter, that they charged me $30 just to install, I’m not happy! I set an appointment for a recall hours for a tire rotation, oil change with a cabin filter, that they charged me $30 just to install, I’m not happy! I set an appointment for a recall, they didn’t even have the part! Wasn’t called to even inform me they couldn’t do it! Waste of time and money! Not happy at all🤬 More

Not sure if anyone reads this or not, but I'm letting you know this is the last time I will be using your "service" department. You all used to be top notch. That's why I drive 45 minutes across town to come know this is the last time I will be using your "service" department. You all used to be top notch. That's why I drive 45 minutes across town to come here. The last two times I've been here have been a xxxx show. Once I figured--everyone has a bad day. After today--I'm done. 8:00 appointment for new tires. Was told it was going ti be 1 and a half hours. At 9:30 I asked for a status update. At 10:00 no one had yet given me an update. So I had to ask again. (At this point another customer was demanding her car. She had been here 2 hours for an oil change. Said she was going to Grease xxxxxx). I was told my car was going to be another hour. That's 3 hours if I actually get it then. Why do you even give time estimates if they mean NOTHING to you? I actually had other plans today and was relying on you. In the past you have been wonderful and seemed to care. OBVIOUSLY YOU DO NOT!!! Goodbye. More

DO NOT BRING YOUR VEHICLE TO THIS GARBAGE/SHADY DEALERSHIP I just picked up my car today from this Lakewood Nissan dealership. To my dismay, I open my car door to find that every nook and cra DEALERSHIP I just picked up my car today from this Lakewood Nissan dealership. To my dismay, I open my car door to find that every nook and cranny has been rummaged through and multiple items have been stolen. For the record this is the second time items have been stolen while the car was in their possession. The "Assitant Service Manager" Ty Campbell, was nothing but rude and dismissive when I came back inside to tell him about the items that had been stolen from my car while in their possession. His response: "I'll have my manager call you on monday" as he smirked at me. This place is literally the last dealership anyone should go to. I only hope this saves someone from having the experience that I've had. More

Extremely poor service department. Charges for warranty work. Cancels appointments. Doesn’t ever call you to reschedule. Makes you come back for multiple appointments to fix a single warranty issue. Which work. Cancels appointments. Doesn’t ever call you to reschedule. Makes you come back for multiple appointments to fix a single warranty issue. Which in my case is STILL NOT FIXED. Refuses to provide a loaner/rental when warranty work is delayed and instead causes you inconvenience to drive out here multiple times and wait multiple hours. BAD SHOP. More

I bought my Nissan Frontier at this dealership and have completed all service requirements there as well. I have had Nissan vehicles most of my driving life and I consider this the best dealership I have u completed all service requirements there as well. I have had Nissan vehicles most of my driving life and I consider this the best dealership I have used!!! More

Excellent service, fast and friendly staff. Went above and beyond to make sure everything was completed and the car was safety checked. Will go back for all services and beyond to make sure everything was completed and the car was safety checked. Will go back for all services More

Best customer service I’ve ever experienced. We have bought 3 cars from Empire Lakewood Nissan and will continue to only but from this dealership! bought 3 cars from Empire Lakewood Nissan and will continue to only but from this dealership! More

Many businesses can claim customer service as a number one priority, but these guys... They prove it! Give them your business, you won't regret it! These guys truly are the dream team! one priority, but these guys... They prove it! Give them your business, you won't regret it! These guys truly are the dream team! More

I took my Xterra in for a tire fix and oil change. Taylor greeted me immediately! I told him I was concerned and high risk for exposure to the virus and he assured me that all his team would wear masks & glo greeted me immediately! I told him I was concerned and high risk for exposure to the virus and he assured me that all his team would wear masks & gloves. They fixed my tire and did my service quickly and when I went to pick up my car, Taylor assured me that no one had been in my car without wearing a mask or gloves. I greatly appreciate that! Thank you Taylor for taking the extra steps to assure me and make me feel safe. Thank you for the great service on my vehicle. More