Empire Lakewood Nissan

Outstanding experience I always dread taking my car in for service, especially at a dealership...however when I took my maxima in this past week I had the most outstanding e I always dread taking my car in for service, especially at a dealership...however when I took my maxima in this past week I had the most outstanding experience. Brian in service was awesome!! I told him what the issues where with my car. Brian listened, told me a few things it could be, told me he'd call me as soon as the technician had looked over my car. I received a call when in a few hours (and it was busy when I was there, so I was surprised that he actually called at some dealerships you have to call them because they'll forget) he fully explained what my options were to fix my car, gave me a clear estimate, told me a few other things that I could fix today as well, but nothing that was urgent. I didn't feel pressured, it was nice to know everything that was going on with my car. It was ready when he said it would be, they had washed my car for me. The final bill was actually a little less then expected. Brian was very friendly and like I said, very straight forward no surprises!!! My cars running great and although this dealership is a little bit of a drive for me, I will always go back! More

Excellent service! Mick was very helpful in working around my schedule and did a great job in breaking down the estimate in way that I could understand. The service mana Mick was very helpful in working around my schedule and did a great job in breaking down the estimate in way that I could understand. The service manager came out and introduced himself and really gave the experience a personal touch. More

Great and Professional team Jeremy was a very professional and respectful individual. His team reflected the exact image. They answered my questions and completed my service in a Jeremy was a very professional and respectful individual. His team reflected the exact image. They answered my questions and completed my service in a timely manner. Thank you for a great experience and help. More

We felt lied to and tricked. Dreams Stolen This was the worst experience ever. We asked and were refused 3 times a written list of the price and features and they would not give it to us (Buye This was the worst experience ever. We asked and were refused 3 times a written list of the price and features and they would not give it to us (Buyers Agreement?) We were hung up on twice and our banker hung up on once. We thought we were returning to finally get the quote and instead were tricked into signing over our current vehicle. Once that was done we had to take the deal. Our dream was to tour the US in a trailer and were told our Xterra would tow 5000 pounds no problem. Not told the hitch weight was only 350 and who wants to winter in a canvas tent?? We had other things going on that left us easy pray and we are an older couple and Chris the finance manager did this to us very late in the day. All those things bad things you hear about car salesmen I think this dealership spawned them. ... We love our car, it's the wrong one for us but now we have $600 a month for years and years and our dream has been trashed. There are other Nissan dealers DON'T GO HERE!!!!! More

Terrible experience. Do not buy from them. We traded in a excellent Ford Flex for a Nissan Versa. Love the car and gas mileage. However wish we would've bought it from a more rebuttable dealers We traded in a excellent Ford Flex for a Nissan Versa. Love the car and gas mileage. However wish we would've bought it from a more rebuttable dealership. The car had locking lug nuts yet we were not provided with the key, after several trips to and from the dealership to try and get the correct key , Adam. Aka mr. Smug was a complete jerk. Telling us we should've bought a brand new car and they he didn't have to help us. After more conversation we did get rembursed for the lug nut locks. He also threatened me if I wrote a bad review he would no longer help us figure out this matter, that was their fault in the first place. I would never ever recommend buying from this dealership. Go somewhere that your business is actually appreciated and valued. Hope this helps someone else out from the headache we've had here. I will never ever let someone talk to me as rudely as he did. More

Did everything they could do find the car I wanted, amazing. The weather was in single digits yet they did everything they could help me find the car I wanted at what I could afford. Will forever have my Busines The weather was in single digits yet they did everything they could help me find the car I wanted at what I could afford. Will forever have my Business! More

Sales Department review This reviews is for the used car sales department. They were very friendly, listened to us and did not try to pressure us into anything we didnt want This reviews is for the used car sales department. They were very friendly, listened to us and did not try to pressure us into anything we didnt want to do. I believe the salesman was new so he had his manager Azar help with paperwork and getting our information. They were both nice overall and Azar helped us get into a vehicle that we were comfortable with payment wise without trying to pressure us into something too expensive. I've purchased over twenty car sin my lifetime and empire nissan and the staff are top 3 in my lifetime experience. By the way Jeff the finance guy who used to teach was great also and had us in and out quickly. He did give us a deal on the extended warranty which was helpful. Keep it up guys! More

Worst Dealer Service Center EVER I bought a new car from Empire Lakewood in April of 2012. I have really enjoyed the car and have had virtually no problems with it. BUT I have had n I bought a new car from Empire Lakewood in April of 2012. I have really enjoyed the car and have had virtually no problems with it. BUT I have had nothing but terrible experiences with this dealership since purchasing the car. I would say I have had a minimum of 5 bad experiences since 2012. The service department have been terrible to deal with. They are not responsive, have yet to have my car ready when they promised it would be (even for just an OIL CHANGE), rude, expensive, unhelpful, and generally very difficult to do business with. I even went WAY across town one time to another Nissan dealer and had a better experience, but that is just not convenient for me as Empire is very close to my house. I will definitely NOT be keeping this care when the lease is up. AND I will warn anyone who asks me against purchasing a car here especially if they plan to have it serviced here. More

Empire Lakewood Nissan is dishonest and charging customers unfair prices which are apparently negotiable when you call their bluff and trump them with general logic. Someone is clearly gaining disho customers unfair prices which are apparently negotiable when you call their bluff and trump them with general logic. Someone is clearly gaining dishonest money here. Find another shop or overpay. More

Had one price worked out. Sign a form not knowing what it was just signing away. Get first bill 100$ higher then we agreed on. That is really bad business. was just signing away. Get first bill 100$ higher then we agreed on. That is really bad business. More