Empire Lakewood Nissan

Extremely poor service department. Charges for warranty work. Cancels appointments. Doesn’t ever call you to reschedule. Makes you come back for multiple appointments to fix a single warranty issue. Which work. Cancels appointments. Doesn’t ever call you to reschedule. Makes you come back for multiple appointments to fix a single warranty issue. Which in my case is STILL NOT FIXED. Refuses to provide a loaner/rental when warranty work is delayed and instead causes you inconvenience to drive out here multiple times and wait multiple hours. BAD SHOP. More

I had an extremely wonderful experience leasing a car (Nissan Rogue 2021 SV, premium package) on June 15/16th. I appreciated the fact that this is a family-owned business, and the dealers are willing to (Nissan Rogue 2021 SV, premium package) on June 15/16th. I appreciated the fact that this is a family-owned business, and the dealers are willing to negotiate on the price for a lease/purchase. Most of the nearby competitors on the street (Hyuandei, Subaru, etc.) had a no haggle policy and their prices were out of my budget as a recent college graduate/did not start my full-time position yet. Meanwhile, Empire Lakewood Nissan will work with you to try and accommodate your financial circumstances. I would definitely recommend Dominick and Albert; my experience was extremely pleasant during the 5 hours at the dealership. Dominick stayed 1.5 hours after closing to thank us again as we were leaving and came in on his day-off/kindly waited 3 hours (while we were delayed with insurance logistics) to deliver the car. The kind gestures they do here at Empire Lakewood Nissan are really sweet. Would highly recommend this location. More

There is no customer care after purchase at this dealership. I bought a new car in July 2020 and as part of the sale was reassured that the dealership would renew my temp tags until the state sent m dealership. I bought a new car in July 2020 and as part of the sale was reassured that the dealership would renew my temp tags until the state sent my plates. When I called to ask about coming in for a new temp tag in September I was told by the receptionist that "your issue is with the state have a good day" and was hung up on. When I brought it in for an oil change the next day every person I asked in the service department just shrugged when I raised the issue. I then tracked down Albert who sold me the car and was told, "They're not pulling people over for it so were not issuing new tags". After I got a ticket for expired tags I called the dealership where the receptionist Susan was shocked that I had been treated so bad and scolded me for not coming in and going to finance where they do that and going to other departments where its not there job like I was supposed to know better. But she took my name and number and said the owner would get back to me. Three business days later and denied they'd ever heard from or that they would do any of what they had done. I initially left this review in Sept 2020. After going to the dealership for new temp tags I was begged to take down the review by the Sales Manager, Adam Goad, in exchange for the dealership agreeing to pay for my ticket. I agreed to this and removed the original review. After this encounter I left several messages and sent several emails to Adam to get the issue resolved. I never received a phone call or email back. I eventually paid the ticket myself and wrote off ever using Empire Lakewood Nissan again, or any other dealerships in their network. I would never recommend anyone use this dealership if they are expecting any sort of customer service after purchase. More

I bought my Nissan Frontier at this dealership and have completed all service requirements there as well. I have had Nissan vehicles most of my driving life and I consider this the best dealership I have u completed all service requirements there as well. I have had Nissan vehicles most of my driving life and I consider this the best dealership I have used!!! More

Excellent service, fast and friendly staff. Went above and beyond to make sure everything was completed and the car was safety checked. Will go back for all services and beyond to make sure everything was completed and the car was safety checked. Will go back for all services More

Such a great dealership. Amazing car buying experience. Good prices, very kind personnel. Buying a car in Empire Lakewood Nissan was very pleasant. I love how easy it was to sign financing document. Sales Good prices, very kind personnel. Buying a car in Empire Lakewood Nissan was very pleasant. I love how easy it was to sign financing document. Sales agent Masuda was very kind and helpful. That’s the place, that makes you feel like a valuable customer. More

Best customer service I’ve ever experienced. We have bought 3 cars from Empire Lakewood Nissan and will continue to only but from this dealership! bought 3 cars from Empire Lakewood Nissan and will continue to only but from this dealership! More

Amanda Bierman was fantastic to work with on my new 21 rogue lease! She is a great listener and went above and beyond to help me. rogue lease! She is a great listener and went above and beyond to help me. More

Smooth car buying experience with Albert. He was knowledgeable and helpful, had a big part in making the purchase actually pleasant...Empire Nissan is highly recommended! knowledgeable and helpful, had a big part in making the purchase actually pleasant...Empire Nissan is highly recommended! More

Amanda was wonderful to work with! Buying my first car with her was a quick and easy experience. I never felt like I was being oversold and I was provided with useful information and answers to all of my with her was a quick and easy experience. I never felt like I was being oversold and I was provided with useful information and answers to all of my questions. I would definitely recommend buying from Empire Nissan! More