Empire Lakewood Nissan

My experience was fantastic...This is the second car Ive purchased at Empire Lakewood. I got a wonderful deal on a 2010 Titan, and I was very well taken care of. The dealership threw in lots of extras and purchased at Empire Lakewood. I got a wonderful deal on a 2010 Titan, and I was very well taken care of. The dealership threw in lots of extras and I would recommend it to everyone I know! Everyone there was very nice. More

Empire Nissan is a great dealership, freindly, helpful and very trustworthy. I have bought several vehicles from them and our kids have bought two. I would recomend them to anyone and have done so. Servic and very trustworthy. I have bought several vehicles from them and our kids have bought two. I would recomend them to anyone and have done so. Service is also great and have done great work. I am sold on Nissan's and love the family owned business. Mike Redfern is great to deal with and is always available if we have questions. More

The Internet pricing saved me a few thousand dollars! In addition, everytime I visit Empire Nissa, I get Internet pricing on anything I have done; oil changes, detailing, body work, etc. Tell me that doesn' addition, everytime I visit Empire Nissa, I get Internet pricing on anything I have done; oil changes, detailing, body work, etc. Tell me that doesn't save me money! Chris, in finance, saved me a few thousand dollars as well; he extended my bumper-to-bumper warranty for the life of the loan (6 years) for half price, and he gave me gap insurance for free, basically, because of specials that HE knew about (I didn't know anything about the specials) and extended the offer to me. Carl, the manager, worked really hard to get me the maximum dollar for my trade but Joshua was the best! Informative, knowledgable, patient, genuine, and NOT pushy what so ever! The Empire team is the BEST! More

Joshua was very helpful and professional during our transaction. It was one of the quickest car purchasing transactions my husband and I have ever had. I honestly didn't think we'd be driving off in a transaction. It was one of the quickest car purchasing transactions my husband and I have ever had. I honestly didn't think we'd be driving off in a new car that day. We wanted to trade in two of our vehicles for a new Xterra but thought we wouldn't get nearly as much on the trade-ins as we thought we would. They made it work and we are very happy with our purchase. Chris, our Finance person was very helpful as well. I would definitely recommmend Empire Lakewood Nissan. More

Since my ratings did not come through on my prior post I am reposting so the ratings ill come through this time. I didn't want the rating of N/A to reflect badly on Empire Lakewood Nissan. I gave them the am reposting so the ratings ill come through this time. I didn't want the rating of N/A to reflect badly on Empire Lakewood Nissan. I gave them the rating I did because I had an excellent ecperience in buying both a used car the first time I bought from Empire Nissan and another excellent experience when I bought a new car. Please see my prior post. More

My first purchase from Empire Nissan was in 2006 when I bought a used Nissan Murano. The car was in first class shape and I felt absolutely no pressure to make the purchase. Anytme I had to use the deale bought a used Nissan Murano. The car was in first class shape and I felt absolutely no pressure to make the purchase. Anytme I had to use the dealership service, whether it was for warranty reasons or just general oil changes, I was treated very well and with respect. I liked the Nissan brand so much I traded my Murano in and bought a new Rogue. I got a great deal on my trade-in and the new car buying experience was great. Again, there was no pressure to buy the car. I even left after taking the test drive and came back later to buy the car. I agree that the customer waiting area is not the most modern, but I would much rather they give their customers the best deal and keep their employees happy than spend money on an area that I spend very little time in. Overall it was a great experience and I have recommended Empire to anyone who is looking to get a car-new or used. More

Two years ago I bought a new 2007 Murano from Empire Lakewood. My first experience with the service department right after I purchased my Murano was less than satisfactory. I had decided from that point Lakewood. My first experience with the service department right after I purchased my Murano was less than satisfactory. I had decided from that point on to avoid taking my Murano back to the dealer for any service work. Recently, I received a notice in the mail of a recall for my vehicle. I also received a promotional coupon in my email for 20% off any service and a $25 reward card if I performed my services within a certain calendar time frame. I thought since I had to take my car in for the recall I would use the coupon offer for some additional services and give Empire a second chance. When I called to make the appointment with the service department the service writer was rude and condescending on the phone. I told him about the recall and that I had received the 20% discount to use for an oil change and tire rotation. I booked the appointment. Arriving for my appointment I was greeted by a sluggish service writer. He was rude and unhelpful when explaining the services. He tried to get me to do the 30K mile service on my vehicle. When I told him I already had taken care of this, the conversation immediately halted. He didn’t even ask me what type of oil I wanted. The entire dealership is run down and dirty. The waiting area was small and uncomfortable. When I went to pay I reminded the cashier of my 20% discount. She acted very inconvenienced that she was now going to have to redo the invoice. She called the service writer back to the waiting area who then informed me that the 20% would not apply to the services I requested. He did this in a very unprofessional manner in front of other customers in the waiting area. I told him I wish he would have told me that the 20% would not have applied because I would have taken my car some where else. He claimed I did not tell him I had the coupon when making the appointment. This was a lie. I reminded him that I did tell him about the coupon. All he did was walk away while saying he gave me 10% off my new wipers. Bottom-line, I would NOT recommend Empire Lakewood service department to anyone. It’s a shame because they had a second chance to win my business back and completely blew their opportunity. If I ever need to take my Murano to a dealership I will find another Nissan dealership. More

I have bought 3 used and 1 new car from Empire Nissan and have been treated well each time. They have always taken the time to answer my questions and made the financing easy. The level of service before a have been treated well each time. They have always taken the time to answer my questions and made the financing easy. The level of service before and after the sale has always been great. I will return for any future car purchases. More

I have purchased 2 vehicles from Ms. Connie Ryman she is the BEST EVER! She is honest, friendly, and a straight shooter. Connie goes above and beyond taking care of her customers amd making sure things ar the BEST EVER! She is honest, friendly, and a straight shooter. Connie goes above and beyond taking care of her customers amd making sure things are taken care of. Connie has been apleasure to work with; she is honest, dependble, and trustworthy. The service staff is friendly, dependable, honest, and prides themselves in taking care of your vehicle the first time. I recommend this dearlership to anyone looking to purchase a vehicle. I have been treated very well and it is a pleasure working will everyone at Empire Nissian. More

Bought car in Jan. Problems w/ car as soon as I drove it off the lot. Less than 6 months later took it in for an oil change. Charged me $500.00 to make repairs. Have had 12 things go wrong in less than 6 off the lot. Less than 6 months later took it in for an oil change. Charged me $500.00 to make repairs. Have had 12 things go wrong in less than 6 months. Rude, rude sales manager. He just yelled at me over the phone. Terrible customer service. Do yourself a favor and go somewhere else!!! More