Empire Hyundai of Jamaica

Bibi Mustafa was a great help. he was very informative and knew his stuff all in all a good day he was very informative and knew his stuff all in all a good day More

Was a little hesitant to drive that far but was worth the trip. Different from car shopping on Long Island but sometime ls different is better . Used car lot was down block arrive center was somewhere else b trip. Different from car shopping on Long Island but sometime ls different is better . Used car lot was down block arrive center was somewhere else but they made the process seemless. More

Lajune was very helpful in making sure that I get the car I wanted. Thank you! I wanted. Thank you! More

If I could give lower I would. Called in to inquire on car on the website and was told it was available by Oscar. Was in his office within an hour and was told he is picking up car Called in to inquire on car on the website and was told it was available by Oscar. Was in his office within an hour and was told he is picking up car for our test drive. He wasn't. Informs me the car was sold within the hour and I should have left a deposit which was not given as an option over the phone. Then we bait and switch into a higher cost higher mileage vehicle and a lower mileage higher cost vehicle. Made offer and we are on our the door pricing until sales tax needed to be added. The manager tells me the offers are without tax which we explicitly discussed repeatedly. They called a day later to see if I was interested and I upped my offer and they never returned the call or email after expressing how all they wanted to do was make me happy for wasting my time instead they wasted even more. I would rather ride a bicycle More

I didn't have an appointment when I walked in. However, they were able to assign Nino Romero to help me out. And he was a very helpful young man. He showed me around the place all the cars I wante However, they were able to assign Nino Romero to help me out. And he was a very helpful young man. He showed me around the place all the cars I wanted. I was looking for the Kona. I was looking for a white or dark gray. However I got the black wish I am very happy with it. I will refer friends and family to him. More

Dealership assisted with my every concern with my Kona EV. From beginning to the end they were helpful and I will recommend them to any Hyundai owner. Thank you to Riz, Mr Haywood and Kay!!!. EV. From beginning to the end they were helpful and I will recommend them to any Hyundai owner. Thank you to Riz, Mr Haywood and Kay!!!. More

Very nice. The new servicing location and operation is a vastly significant upgrade over the previous Empire location I visited last year. Possibly because they The new servicing location and operation is a vastly significant upgrade over the previous Empire location I visited last year. Possibly because they were transitioning for the move. The customer service staff was courteous and helpful with questions. If the part I needed had been available for installation on the day of my first appointment, I might have given five stars. More

The best customer service and I give my overall thanks to Nirio Romero who assisted me! I am glad I purchased my car here. I will be back soon for another purchase. Nirio Romero who assisted me! I am glad I purchased my car here. I will be back soon for another purchase. More

Bait-and-Switch Scam - Great Salesperson, But Disappointed with Service This rating is shared with Koeppel Hyundai of Queens. Jack McGovern, my salesperson at Empire Hyundai, was exceptiona Disappointed with Service This rating is shared with Koeppel Hyundai of Queens. Jack McGovern, my salesperson at Empire Hyundai, was exceptional. He made the car-buying process smooth, friendly, and professional, earning a well-deserved 5 stars. Unfortunately, Hyundai's misleading promises and poor customer service overshadowed this positive experience. Hyundai advertised 3 years/36,000 miles of complimentary maintenance performed at any Hyundai service center, but I later learned this only covers four complimentary services—a critical detail that was never communicated or included in the documentation. Problems arose immediately after purchasing my Hyundai Palisade Calligraphy, which had a broken rearview camera requiring five months to repair. Shortly after, a recurring blown fuse became an issue. For convenience, I visited Koepel Hyundai of Queens for my second complimentary service and the fuse repair. I assumed factory defect repairs (like the camera and fuse) wouldn’t count against complimentary maintenance, which I believe they did in my case. When I asked Koepel Hyundai why the fuse issue persisted, I was met with laughter instead of assistance. Empire Hyundai, where I purchased the vehicle, claimed I should have been notified about remaining services and that complimentary service shouldn’t have been used unnecessarily. Now, I am being refused additional services on a two-year-old vehicle with only 17,000 miles. Both failures—poor communication about maintenance and unprofessional treatment—reflect poorly on Hyundai’s service. They should honor their promise. While I commend Jack McGovern’s excellent service, the dealership’s approach feels like a bait-and-switch. I strongly urge future buyers to demand clear details about complimentary services before making a purchase. More

Jeff was a great knew everything I needed to know. I’m happy with my first car purchase. I’m happy with my first car purchase. More