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Empire Hyundai
Fall River, MA
1,251 Reviews
At Empire Hyundai we pride ourselves to be your leading local Hyundai dealer, serve you with excellent customer service, and a friendly, courteous staff in Fall River, MA. The official motto is "We'll Try," and is also nicknamed "the Scholarship City". Come in and take a test drive in a popular new Hyundai Accent, Sonata, or Santa Fe. We conveniently serve as a Westport Hyundai dealer in Fall River. We also have a wide range of used cars, trucks and SUVs at Empire Hyundai. Our experienced sales staff is strong and committed to fulfilling and satisfying your needs while shopping for a vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,251 reviews
May 24, 2021
If I could give 0 stars I would. BUYERS BEWARE!!! I spent a whole weekend trying to purchase a vehicle with a $5000 down payment and was told my interest rate would be 21-22% making car payments over $500 a a whole weekend trying to purchase a vehicle with a $5000 down payment and was told my interest rate would be 21-22% making car payments over $500 a month after asking for prices MANY times they refuse to show any numbers on paper and any proof of said contract with bank. Needless to say I'm still waiting on my $5000 to be back in my account and went to another dealership and got 9-12% interest rates ... this place is a fraud and the numbers shown on line are not what they demand... it's a scheme to get you in the doors so they can sell you what they want at the price they want... KIA of Dartmouth thank you for helping me and also for not being xxxxxxxx ... women stay away from this place More
by Stephanief
Employees Worked With
May 24, 2021
I can’t say enough about my experience at Empire Hyundai. Everyone that I encountered at the dealership was so friendly and very professional. They made buying a car an amazing experience. Everyone that I encountered at the dealership was so friendly and very professional. They made buying a car an amazing experience. More
by Lisa.gonsalves65
Verified CustomerMay 22, 2021
Everything went smoothly as it could... Savanahwas a great help love my Kona His name is Thor ..... will miss my tuscon but I knew she was done Thanks all great help love my Kona His name is Thor ..... will miss my tuscon but I knew she was done Thanks all More
by KGeloran
Employees Worked With
Savanah
May 22, 2021
Ben Viera was great in setting me up showing me the car I ended up with. Then Justin Bennett was great the 2nd day, offering help, being available and great at checking in while I waited for new car to be ended up with. Then Justin Bennett was great the 2nd day, offering help, being available and great at checking in while I waited for new car to be ready More
by Reen2u
Employees Worked With
Ben Viera and Justin Bettencourt, Steve Thomas
May 21, 2021
Excellent customer service, always courteous and professional.. they did exactly what was agreed on and delivered.. this is my 5th Hyundai from Empire and I will definitely go back when it’s time fo professional.. they did exactly what was agreed on and delivered.. this is my 5th Hyundai from Empire and I will definitely go back when it’s time for my 6th.. More
by Keith
May 21, 2021
They attended my needs right away. I knew off the rip my options. I began the process on Saturday and drive off on Monday. Thank you! options. I began the process on Saturday and drive off on Monday. Thank you! More
by Ifeliciano42571
May 14, 2021
My 2nd time there in a month due to a car accident. Joe Carvalho is by far the best! He did everything possible to get me in another car quickly and he treated me like family. The customer service was on Carvalho is by far the best! He did everything possible to get me in another car quickly and he treated me like family. The customer service was on point and they even returned my rental car for me. Thank you so much for making this transaction as painless as possible considering the circumstances. More
by dmgilmore1775
Employees Worked With
May 14, 2021
I have very mixed feelings. Service had NO idea about missing wiring harness for hitch they installed Had to buy my own Tony Reis EXCELLENT missing wiring harness for hitch they installed Had to buy my own Tony Reis EXCELLENT More
by KSTAMP388
Employees Worked With
Other Employees :
Conner was very helpful, Jeffrey Mello, Tony Reis, Andrew Kennedy
May 12, 2021
Everyone is very friendly, professional and accommodating. Connor was a pleasure to work with in finding just the vehicle for me. Joe the financial guy was the same and found the best financing accommodating. Connor was a pleasure to work with in finding just the vehicle for me. Joe the financial guy was the same and found the best financing for me. I highly recommend Empire. Thank you to everyone there for making buying non stressful! More
by Suemc
May 11, 2021
Second time was as bad as the first!Thought I would give Second time was as bad as the first! Thought I would give them another chance. They suck! Deceitful, they play you into thinking your getting a deal Second time was as bad as the first! Thought I would give them another chance. They suck! Deceitful, they play you into thinking your getting a deal, etc. No call backs when you have an issue! I will NEVER be back! More
by Goosefam
