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Empire Hyundai Inc - Service Center

Fall River, MA

3.7
61 Reviews

61 Reviews of Empire Hyundai Inc - Service Center

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July 30, 2020

Andrew was quick, efficient and assisted with pick up and drop off of rental to make my experience as easy as possible. Great employee, thank you Andrew. More

by Navymom40
Recommend Dealer
Yes
Employees Worked With
Andrew Kennedy
Jul 30, 2020 -

Empire Hyundai Inc responded

Thank you for trusting Andrew at Empire Hyundai! We hope you continue to choose us for all future service needs!

July 30, 2020

Everything was explained. It was a quick 30 minutes for first oil and filter and rotate tires. The computer inspection of my car showed cabin filter was dirty and technician recommended replacing which I d More

by KathyR
Recommend Dealer
Yes
Employees Worked With
Andrew Kennedy
Jul 30, 2020 -

Empire Hyundai Inc responded

Thank you for your positive feedback on your recent service appointment, Kathy! We appreciate your kind words, and continued support of Empire Hyundai!

July 28, 2020

Staff was very nice got most the problems fixed on my car but minus the big problem Which is why I sent my car there. I told them my tire pressure is slowly leaking out everyday and it was not fixed because More

by Omgitzcassie90
Recommend Dealer
Yes
Employees Worked With
Andrew Kennedy
Jul 29, 2020 -

Empire Hyundai Inc responded

Customer satisfaction is our top priority and I'm so sorry to read about your experience. Would you be willing to give me a call? I would like to discuss this with you directly. Thank you, Kasey Mathias - Marketing Director - (774) 955-5625

July 28, 2020

Extremely rude, seems a bit sexist and spoke down to me, definitely not coming back! Stated he was going to right down I refused to pay for any of his recommendations as if I was being reported to a princip More

by kneto14
Recommend Dealer
No
Employees Worked With
Andrew Kennedy
Aug 12, 2020 -

Empire Hyundai Inc responded

Thank you for bringing this to our attention. This is not the customer service we wish any of our customers to receive and wish to discuss details of your visit. Please reach out at your earliest convenience. Thanks, Kasey Mathias - Marketing Director - (774) 955-5625

July 27, 2020

No real issues with this dealership. Just never remember bringing my car in for a check-up, and getting exactly what I wanted. There always seem to be something else needed that I was not aware of. Also not More

by blackjack0436
Recommend Dealer
Yes
Employees Worked With
Andrew Kennedy
Jul 27, 2020 -

Empire Hyundai Inc responded

We are very concerned to have only earned a 4-star review and we would very much like to opportunity to correct any issues that arose during your visit. Please feel free to reach out to me at your earliest convenience to discuss your concerns. Thank you, Kasey Mathias - Marketing Director - (774) 955-5625

July 25, 2020

The service department staff gives you the feeling that you are family when you come in. Whatever your needs are whether it's a concern you are frustrated with, or just a routine maintenance visit, Jeff, F More

by FWILL1971
Recommend Dealer
Yes
Employees Worked With
Kasey Mathias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Carvalho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Williamson, Jeffrey Mello, Andrew Kennedy, Kelly Poco
Jul 27, 2020 -

Empire Hyundai Inc responded

Thank you for your feedback on Empire Hyundai! We're so happy to hear that Jeff, Frank, and Andrew were such a big help during your visit! We appreciate your business!

July 25, 2020

Empire Hyundai has been so amazingly helpful to me, all areas of the dealership! They are friendly and listen to all of my concerns. When I have an appointment they take me on time and when I have had issu More

by Ms. Russo
Recommend Dealer
Yes
Employees Worked With
Andrew Kennedy
Jul 27, 2020 -

Empire Hyundai Inc responded

This is what we like to hear! Thank you for trusting Empire Hyundai for all of your automotive needs!

July 24, 2020

The experience is always wonderful. Frank at the front desk is always kind , courteous and thoroughly friendly . Already booked for my next visit to Hyundai More

by Urania
Recommend Dealer
Yes
Employees Worked With
? Frank
Jul 24, 2020 -

Empire Hyundai Inc responded

Thank you for choosing Empire Hyundai! Frank and our team look forward to your next visit!

July 24, 2020

I was very satisfied with my service xxxx very sociable and tell me I could reach her in because I was taking my car to the Ford place gets I was told that’s where I had to take it because I didn’t want to More

by VOKAM5
Recommend Dealer
Yes
Employees Worked With
Frank Williamson
Jul 27, 2020 -

Empire Hyundai Inc responded

Thank you for the positive feedback about your recent visit to Empire Hyundai! See you next time!

July 23, 2020

Friendly and helpful. I went in for oil change and they noticed my brakes were quite worn out. I was given a loaner vehicle rather than sit there all day. I was able to go about my day as planned. More

by bossladyrose8
Recommend Dealer
Yes
Employees Worked With
Rick Torres, Andrew Kennedy
Jul 23, 2020 -

Empire Hyundai Inc responded

Thank you for telling us how we did! Thank you for visiting Empire Hyundai! We look forward to your next visit!

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