Empire Hyundai Inc - Service Center

Everything was explained. It was a quick 30 minutes for first oil and filter and rotate tires. The computer inspection of my car showed cabin filter was dirty and technician recommended replacing which I d first oil and filter and rotate tires. The computer inspection of my car showed cabin filter was dirty and technician recommended replacing which I did. More

Staff was very nice got most the problems fixed on my car but minus the big problem Which is why I sent my car there. I told them my tire pressure is slowly leaking out everyday and it was not fixed because but minus the big problem Which is why I sent my car there. I told them my tire pressure is slowly leaking out everyday and it was not fixed because it is still happening I bought new tires thinking it would fix the problem and they put the new tires on the front when they told me they rotated the tires other then that problem the gentlemen was nice and fast and easy with talking to explained most of everything he did but I wasn’t happy knowing it wasn’t fixed and now I’m all the way in Florida with my tire still leaking air out the back left tire costing me more money everyday putting air in my tire when I spent so much on 2 new tires that wasn’t even put on in the back so not sure if it’s the tire still or the rim causing the leak More

Extremely rude, seems a bit sexist and spoke down to me, definitely not coming back! Stated he was going to right down I refused to pay for any of his recommendations as if I was being reported to a princip definitely not coming back! Stated he was going to right down I refused to pay for any of his recommendations as if I was being reported to a principal and I was a child. Really the way he spoke to a woman was unacceptable. The information he provided vs what I called a different hyduandai service and asked about were very different. Seemed he just wanted to push sales and tell me I did not know anything. More

No real issues with this dealership. Just never remember bringing my car in for a check-up, and getting exactly what I wanted. There always seem to be something else needed that I was not aware of. Also not bringing my car in for a check-up, and getting exactly what I wanted. There always seem to be something else needed that I was not aware of. Also not listed to be done according to the manual. Which I THOUGHT was to be followed. So why does cars come WITH manuals🤔 More

The service department staff gives you the feeling that you are family when you come in. Whatever your needs are whether it's a concern you are frustrated with, or just a routine maintenance visit, Jeff, F you are family when you come in. Whatever your needs are whether it's a concern you are frustrated with, or just a routine maintenance visit, Jeff, Frank, and Andrew are knowledgeable very friendly and dependable. They make you feel at ease and do all they can so you will be satisfied and your vehicle will be top notch! I would give 10 stars if I could. More

Empire Hyundai has been so amazingly helpful to me, all areas of the dealership! They are friendly and listen to all of my concerns. When I have an appointment they take me on time and when I have had issu areas of the dealership! They are friendly and listen to all of my concerns. When I have an appointment they take me on time and when I have had issues they have worked to fix them for me. More

The experience is always wonderful. Frank at the front desk is always kind , courteous and thoroughly friendly . Already booked for my next visit to Hyundai desk is always kind , courteous and thoroughly friendly . Already booked for my next visit to Hyundai More

I was very satisfied with my service xxxx very sociable and tell me I could reach her in because I was taking my car to the Ford place gets I was told that’s where I had to take it because I didn’t want to and tell me I could reach her in because I was taking my car to the Ford place gets I was told that’s where I had to take it because I didn’t want to trade drive all the way to North Attleborough I will be back I was very sad satisfied More

Friendly and helpful. I went in for oil change and they noticed my brakes were quite worn out. I was given a loaner vehicle rather than sit there all day. I was able to go about my day as planned. noticed my brakes were quite worn out. I was given a loaner vehicle rather than sit there all day. I was able to go about my day as planned. More

Service center was upfront about the diagnostic fee ($120) and potential parts/labor that could be involved when I brought my 2012 Hyundai Sonata in for service. A quick note: If you take your Hyundai ($120) and potential parts/labor that could be involved when I brought my 2012 Hyundai Sonata in for service. A quick note: If you take your Hyundai here for service, it's because you realize you probably have an issue that requires a place with the right diagnostic tools and yes, obviously they use all OEM parts. Parts and labor aren't the cheapest, but I know all issues with my car were addressed appropriately and swiftly with the right fixes applied. At no point did I feel like I was being misled or told I needed anything that wasn't necessary to fix the car. In about 24 hours, they also handled FIVE recalls (all free of charge) because my Hyundai is now 8 years old and had a few piled up. Overall, I'm satisfied with the service I received and notice a big difference with the way my car is now running/driving More