Empire Hyundai Inc

This dealership went above and beyond. I received a mail flyer from Hyundai and thought I would check out the deal being offered. I bought my previous Hyundai from Empire and had a good experience. This exp flyer from Hyundai and thought I would check out the deal being offered. I bought my previous Hyundai from Empire and had a good experience. This experience was 100% better. I arrived at the dealership at 7pm and it was pouring rain. My sales rep Andrew and the sales manager Paul made the experience comfortable and informative. Due to the rain, after the test drive, they pulled the new car into the garage covered area inside, so I could fully take a look under lights and in dry conditions around the car. The dealership closed at 9pm, but Andrew, Paul, a finance manager and service/parts manager all stayed until 10:45pm to ensure that all my questions were answered, paperwork completed and vehicle plates were transferred. It was a long night for me the buyer and I felt bad that they all stayed. Their commitment to me, their customer, was exceptionally more than I anticipated. I would more than highly recommend Empire Hyundai to an buyer, especially professionals who want a great experience buying a new car and the value that Hyundai provides all around with their new cars. More

Syed was great! He helped me find the perfect car for me exactly what I was looking for. I told him my price range and my needs and they were both met perfectly. He was extremely nice, and was understanding exactly what I was looking for. I told him my price range and my needs and they were both met perfectly. He was extremely nice, and was understanding. More

This was the most frustrating experience I have ever encountered, it took 4 hours, to negotiate a deal, which was no where close to where I needed to be, after wasting that much time of my life, I left, encountered, it took 4 hours, to negotiate a deal, which was no where close to where I needed to be, after wasting that much time of my life, I left, I called the manager the following day, and the owner, they told me to come back, when I did another 3 hours to get the numbers to where I said I needed them to be. Another week before I could actually drive my car home, but then they told me I couldn't have the sunroof, that we had already negotiated, and they already put in, made me pay 1200 dollars for the sun roof before I could take the xxxx car home. Most frustrating experience ever!! More

I'm a single mother who was "lured" into this dealership after they posted a price for a vehicle online that was inaccurate. In fact, I wasn't told the price was inaccurate until I sat down this dealership after they posted a price for a vehicle online that was inaccurate. In fact, I wasn't told the price was inaccurate until I sat down to discuss "business" and the salesman started at OVER $3000 the listed price online!!! He then went on to babble about the fact that "it's the only way to get customers into the place"!! And then went on to justify that statement, a million different ways. Well I had a budget, and when I wouldn't budge after his "best offer" was to take $300 bucks off the over inflated price. I told him I was leaving, he literally begged me not to go and asked if his manager could just ask me a couple of questions about his service because he was new. It was a bunch of B.S but I said fine, the Manager Paul came over and it was DOWNHILL FAST FROM THERE. This guy was so pushy, rude and belligerent. There's a sales guy behind him drinking water out of a gallon jug like a meat head at the gym and screaming into the phone. The more I told him I was no longer interested in the vehicle, the more belligerent, angry and aggressive he became. I don't know if he was trying to prove himself to this new salesman or what, but he would not stop. I was clearly uncomfortable, and I told him NO, a dozen times, and I also told him "I wanted time to think" a dozen times. He would not give me a chance to breath, I literally stood up and walked out. He ended up literally CHASING me out of the car dealership, when I kept telling him that I wanted to think about the offer, the car and the situation I had put myself in!!! Uncomfortable is an understatement, if I wanted that car at ALL prior to meeting this man...dealing with this unprofessional bully completely changed my mind!! After over an hour in there, I walked out and as I said he chased me (literally running on foot) in a rage only to tell me that if I want the car, he was going UP ON THE PRICE BY AN EXTRA $2000...I'm assuming because he was angry that I wouldn't take his other 'offers'. It was completely inappropriate, awkward, rude and unprofessional. Safe to say if that were giving that car away I wouldn't take it. More

Empire Hyundai's "customer service" representatives are rude and don't care about the customer. I called with an issue around my registration, hoping that a "customer focused" business representatives are rude and don't care about the customer. I called with an issue around my registration, hoping that a "customer focused" business like a car dealership would be willing to help with the issue. Instead I got a woman with an attitude who seemed completely uninterested in trying to get to the bottom of the issue and just told me she knew "nothing about that." When I asked if there was someone who did, she said "no" and wouldn't elaborate further. Basically, she refused to help me, which is the opposite of what customer service reps are supposed to do. I would not recommend Empire Hyundai to anyone. More

I had a great experience purchasing a new car at Empire Hyndai. Salesperson Caesar DeFlorio was extremely helpful and knowledgable on the vehicle i was interested in purchasing and worked with me and Sales Hyndai. Salesperson Caesar DeFlorio was extremely helpful and knowledgable on the vehicle i was interested in purchasing and worked with me and Sales Manager Paul McCarthy in negociating the best price for the vehicle. More

This is my third time purchasing a vehicle from this dealership, and with each visit it has been positive, professional, and efficient. The atmosphere at Empire Hyundai is pleasant and welcoming. Mr. dealership, and with each visit it has been positive, professional, and efficient. The atmosphere at Empire Hyundai is pleasant and welcoming. Mr. McCarthy and Mr. DeFlorio were exceptional in assisting me in making a decision with respect to purchasing a new vehicle, the financial process of accomplishing this task, and the closure of same. From my eyes, the whole process for me was effortless. However, I do know these two gentlemen worked very hard to make my future car payments affordable and a reality for me. I never felt intimidated or rushed to make a decision; I felt my voice was heard, understood, and not judged. Mr. DeFlorio was very knowledgeable of the vehicle, and was confidentially able to demonstrate and educate me with respect to the operation of the vehicle's features. I truly cannot thank these two gentlemen enough for assisting me and my family in this endeavor. Once again, thank you for all your hard work and patience, and I will definitely recommend this dealership to my family and friends with pride. Susanne Franco, Proud Customer More

We visited Empire Hyundai to purchase a used vehicle for my husband. We previously purchased 3 vehicles there, a Hyndai Accent, a Hyundai Elantra and a Hyundai Tiburon. We have always received excellent cus my husband. We previously purchased 3 vehicles there, a Hyndai Accent, a Hyundai Elantra and a Hyundai Tiburon. We have always received excellent customer service therefore did not hesitate to return there. Since my husband was on a certain budget he opted for a used vehicle. Ron was very accommodating in showing us a vehicle that my met my husband's needs and that in fact he was very impressed with after test driving. We are both once again very happy with the service. We are also happy with the warranty that went with this car. As far as the service dept. we already know that they are excellent. We would not hesitate to return to Empire Hyundai and to also have Ron assist us with any future vehicle purchases. More

Caesar and danny were very helpful and listen to what I was looking for in a car. They both made my new car purchase pleasant and enjoyable. I would recommend my family and friends. was looking for in a car. They both made my new car purchase pleasant and enjoyable. I would recommend my family and friends. More