Empire Hyundai Inc

false hopes" I went to the dealership on Saturday the 17th of January and I was greeted very nicely by steven Thomas a very nice man I also talked to Patrick McCa I went to the dealership on Saturday the 17th of January and I was greeted very nicely by steven Thomas a very nice man I also talked to Patrick McCarthy one of the sales managers also a very nice man so far?? they knew I needed to trade in my 2009 Toyota matrix that I was upside down in and they knew I had little or no money to put down towards the deal" so they showed me a nice jeep patriot which I thought was great" and I said I would like to do the deal on this one the (patriot) after doing some paperwork and talking to tyler one of the finance managers I was told to take the car home that they just needed to make some calls and the financing would be no problem this is what the specialize in!! (yeah right) ?? so I drove the car home showed it to the family they all liked it and then I was kind of nervous having it and not legally owning it so I took it back and drove my trade home until they got financing approved which they repeatedly said should be no problem as days went by and numourous call by me to steve Thomas and paul McCarthy still nothing was happening and they now wanted to put me into an (accent) or and(elantra) both cars smaller then what I was driving I told both paul and steve that I really needed a 4wd or awd car or suv but if they could do a sonata I might be interested if It was in my monthly payment range that I told them I could afford 440 a month maxium" so another day went by and still nothing no calls nothing steve Thomas did call me once and said they were working on it" paul McCarthy never called I had to always call him" at first I thought both these guys were great but boy was I fooled!! I finally on Thursday the 22nd of January talked to paul McCarthy ABOUT NOONTIME AND HE TOLD ME I HAVE GOOD NEWS WE GOT YOU APPROVED ON A SONATA" I SAID GREAT!! WITH MY (TRADE) RIGHT?? HE SAID YES!! then he said just come down and pick one out we will be good to go!! ok so I left work early drove the 15 miles down there and when I got there they set me up with a salesman tony who was very nice in fact him and I talked a lot about soccer" but the poor guy didn't know any details about the deal?? the other guy paul disappeared totally which I thought was very rude" so I test drove the car it was great I said ok lets do it" then tony comes into the office and tells me the payment is over 500 a month and your trade is not included" I said what they know I needed to trade in the car in the deal tony said im sorry they shouldn't have even had you come down here" it really upset me I really trusted these guys at the beginning and then this happens total deception and I wrote a note to the owner like this and told him this is not a way to run a business or treat customers" and also remined him the word of mouth is the best advertisement" so please watch yourself don't be fooled like I was" I really trusted these guys and they let me down" if the owner cares anything about customer quality then he'll do something about it if not then someday karma will come around and it may happen to him" buyer beware!! More

Very good experience I just recently purchased a 2015 Tucson from this dealership and my sales person, Tony Reis, was very helpful, knowledgeable and friendly. I would rec I just recently purchased a 2015 Tucson from this dealership and my sales person, Tony Reis, was very helpful, knowledgeable and friendly. I would recommend my friends and family to visit this dealership and speak with Tony to purchase a vehicle! More

My Buying a car experience These guys are excellent! I was able to go there and finalize a great deal quick and easy. The dealer Eddie Galego was a great help as he was fast and These guys are excellent! I was able to go there and finalize a great deal quick and easy. The dealer Eddie Galego was a great help as he was fast and provided reasonable advice upfront based on the information given to him. I definitely recommend them! More

Salesperson Review When I came to Empire Hyundai I was directed to see James Washington. Mr. Washington has excellent customer service values! I am the type to be very u When I came to Empire Hyundai I was directed to see James Washington. Mr. Washington has excellent customer service values! I am the type to be very uptight and nervous in big situations and Mr. Washington made everything as easy and comfortable as possible! He took every step possible to work toward getting me into a new car. He also kept in touch with me periodically to make sure all of my needs were met. He went above and beyond! Definitely the best customer services experience I've had in a long time. It shows good people are still out there. More

Bait and Switch I was looking to buy a low mileage used Santa Fe and found one online at Empire with only 8,500 miles so I was very interested. After four call and n I was looking to buy a low mileage used Santa Fe and found one online at Empire with only 8,500 miles so I was very interested. After four call and numerous emails over a four day period, the last being just two hours before I arrived at the dealership, I was surprised and frustrated when they told me that the car was sold. But of course they did have another car that we could look at that had a few more miles and was “slightly” more money. They knew that we had just driven 2 hours with check in hand to buy that particular car so they must have assumed that we would just buy something else. Needless to say, my wife and I walked out. I will not do business with an organization that thinks it’s acceptable to treat a customer like this, and I hope this is a warning to others, so they won’t do it to you. More

Scam artists! Bought a car on Sunday...negotiated a deal for 4 hours....left with the new car. On Thursday, get a call to come in and sign final paperwork which l Bought a car on Sunday...negotiated a deal for 4 hours....left with the new car. On Thursday, get a call to come in and sign final paperwork which looked nothing like the deal we agreed to. Payment was 140 a month higher due to the fact that they decided they did not want my trade depspite them advertising they would give 5000 over the book value of the trade which is what I negotiated into the price. Was told by the finance manager..."no problem...I would recommend you just let them repossess your trade, stop making payments and sign the deal". I explained to him (the finance manager) the effect that would have on my credit, nevermind, I am not the kind of person to ever do that. Ended up asking for my 2000 deposit back and my old car and left and filed a formal complaint with BBB. DO NOT EVER GO THERE....SHADY does not even begin to describe. Unprofessional. Liars. The sales person I worked with was very nice. It was the manager and finance people that tried to get me to sign somehting that I had not agreed to. More

Shady and deceptive This place shouldn't even get ONE star and I wish to God I had read reviews BEFORE I bought my car. Run away, run far, far away! They lie, cheat, a This place shouldn't even get ONE star and I wish to God I had read reviews BEFORE I bought my car. Run away, run far, far away! They lie, cheat, and play the switch-a-roo. I can't believe they reeled me in, but they did, and all I can do is try to enjoy my car, even though cost more than it should and they did not deliver with options they promised. I will do everything in my power to let buyers know of their shady practices. Be warned. More

great car and price! In the city of Fall River we are truly lucky to have a dealer with such a selection of new and pre owned vehicles. I just recently purchased a genesi In the city of Fall River we are truly lucky to have a dealer with such a selection of new and pre owned vehicles. I just recently purchased a genesis and so far couldn't be happier. No haggle, true rock bottom price, friendly staff, and great after the sales service. They looked out as far as 200 miles to find the car of my choice and was able to locate it. Most dealers only go 100 miles. I look forward to the great experience and continued service. More

Worst new car experience in 30 years! I purchased a new car in 2012 from Empire. Why did I stick it out because the price was great but would I do it again for the price? NEVER!. Eric Mou I purchased a new car in 2012 from Empire. Why did I stick it out because the price was great but would I do it again for the price? NEVER!. Eric Moura was so beligerant I considered filing charges against him by the way I was treated. Recently I considered bying a newer Hyundai and Empire contacted me along with other dealers. I told them online about my experience and was told by Nicole D. that they were under new management. However, I still see many familiar faces on the payroll. Sorry can't do it would rather pay more for dignity. More

Excdellent Experience I went into Hyundai after having a very bad experience at another dealership and they made up for the bad experience. In less than 3 hours from test I went into Hyundai after having a very bad experience at another dealership and they made up for the bad experience. In less than 3 hours from test driving 2 different cars we drove off with a brand new 2014 Elentra GT for payments less than what a used car would of cost us for a used car. They work with everyone. This is one of the best experience that someone could ever expect from a car dealership. A special thanks to Joe (Finance), Paul (Sales Manger), Tony Reis (1 of the Salesmen) and Jasen (Salesman) for taking the time and respecting our nervousness and making this one of the best buying ecperience one can have. More