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Empire Hyundai Inc
Fall River, MA
1,233 Reviews
At Empire Hyundai we pride ourselves to be your leading local Hyundai dealer, serve you with excellent customer service, and a friendly, courteous staff in Fall River, MA. The official motto is "We'll Try," and is also nicknamed "the Scholarship City". Come in and take a test drive in a popular new Hyundai Accent, Sonata, or Santa Fe. We conveniently serve as a Westport Hyundai dealer in Fall River. We also have a wide range of used cars, trucks and SUVs at Empire Hyundai. Our experienced sales staff is strong and committed to fulfilling and satisfying your needs while shopping for a vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,233 reviews
December 17, 2015
My purchase review My experience was good considering my situation I was in. They worked with me to get me the interest down and told me I could go back in 6 months to l My experience was good considering my situation I was in. They worked with me to get me the interest down and told me I could go back in 6 months to lower my interest rate. More
by DBNICOLE86
Verified CustomerEmployees Worked With
December 16, 2015
Bait & Switch it should have been a nice smooth easy transaction, but not here oh no not here. I went on there website found the 1 I wanted then checked the price o it should have been a nice smooth easy transaction, but not here oh no not here. I went on there website found the 1 I wanted then checked the price on the tru-car website and printed there low price guaranty certificate called the store then drove there and what a surprise the person I spoke to was mysteriously not there. ok moving on, after about 25min after they asked 9000 questions they said oh no we cant sell the car at that low price "someone made a mistake" but we can sell you a base model for $2000 more than the price I was guaranteed (xxx !) Do people really go for that crap ? so I left very unhappy and wasted 4hrs of my life (between web & travel there and back) so I will move on to another dealer that wants to sell a car to someone with good credit and a half of brain. Thanks for the waste of my time ! More
by j.h.
December 09, 2015
buying a new car had a very good experience and was treated very good by everyone at the dealership the service dept was very cleane and willing to help had a very good experience and was treated very good by everyone at the dealership the service dept was very cleane and willing to help More
by RAYF5247
Employees Worked With
tony reese,james washington, Tyler Torres
December 06, 2015
Do not honor their own Truecar price All I can say is that all the positive reviews have to be from the employees and not real customers. We were looking to purchase a new 2015 sonata hy All I can say is that all the positive reviews have to be from the employees and not real customers. We were looking to purchase a new 2015 sonata hybrid. We came in with the true car price spoke with Tonia about rebates felt these guys were on the up and up. The pulled up the car it had 1030 miles on it. I have never seen a new car with over a thousand miles on it time to negotiate the deal which should not have been a negotiaton but I guess these guys think the true car price is a start not the end. They made me drive down there and they weren't ready to honor the price their employees qouted. Then he has the audacity to hell out "I am not selling you the car". Seriously. WOW I have walked out of dealerships and was doing just that when this guy decided to announce he wasn't going to sell me a car. If that makes you feel better about loosing a sale! They obviusly like the car they put over a 1000 miles on it! More
by Serial car buyer
Employees Worked With
December 03, 2015
Friendly, professional, straightforward at Empire Hyundai! My wife and I came quite a distance away to go to this particular Hyundai, because we liked the price quotes we were getting there online and because My wife and I came quite a distance away to go to this particular Hyundai, because we liked the price quotes we were getting there online and because the online person I spoke with (Nicole) was very professional and friendly and efficient with all of my questions and etc.... When we arrived there we were greeted very quickly and recommended to Steve Thomas who was very professional and straightforward with a nice manner. Having many years of great experience with Hyundai's already, we went in knowing exactly what we wanted and I told Nicole we did not want to be "haggled" or for anyone to try and sell us upgrades or on anything other than what we had already decided on and they fully respected our wishes when we got there and we majorly appreciated that! "Duey" was especially friendly and explained everything perfectly, answering all of our questions fully. Our only negatives were that it took a little more time than I anticipated to get the car and we felt it took a lot longer than we expected on our first visit of almost 3 hours. Other than that we got the car we wanted and worked with some great people in the process! More
by DANIEL.MORIN
Employees Worked With
Steve Thomas, Duarte Arruda, Nicole (?) (on-line employee)
December 02, 2015
Too pricey They kept jumping the price up too much and I ended up with a much larger car payment than I wanted. Every time I gave them a number they went higher They kept jumping the price up too much and I ended up with a much larger car payment than I wanted. Every time I gave them a number they went higher and higher. Then when they gave me a price I agreed on. Right when I was packing up my new car they hiked up the price 100$ more a month. More
by MICHAELMSHEA7
Employees Worked With
Tony domante
November 29, 2015
awful not happy they were not totally honest and took the car back after four days with a promise that I could get financed no problem and had a 2015 trade not happy they were not totally honest and took the car back after four days with a promise that I could get financed no problem and had a 2015 trade in More
by KATHLEENMCCRA728
November 25, 2015
Great experience! Both Tony and Duarte were very kind and while professional very down to earth and made me feel welcome, like I was anot old friend. Both Tony and Duarte were very kind and while professional very down to earth and made me feel welcome, like I was anot old friend. More
by PLEBLANSTER
Employees Worked With
Tony Reis
November 24, 2015
Great..no pressure!!! Tony Reis from Empire Hyundai made my purchase as stress free as possible. At no time did he pressure me. I will tell my family and friends of my grea Tony Reis from Empire Hyundai made my purchase as stress free as possible. At no time did he pressure me. I will tell my family and friends of my great expierience. Thank you Tony Reis. Thank you Empire. More
by PLARS2000
Employees Worked With
Tony Reis. And finance gentleman. Sorry forgot his name.
November 22, 2015
Our experience was very good excellent staff and service Our salesman was awesome in every way, told us different features on the car and what will work for us and what wouldn't, he was very quick in getting Our salesman was awesome in every way, told us different features on the car and what will work for us and what wouldn't, he was very quick in getting us a deal on a brand new vehicle. The sales manager Paul was great in providing great service in getting the car registered fast for us. More
by KRISTENMCPHERSON4
Employees Worked With
Nolan Egan, and sales manger Paul McCarthy
