Empire Hyundai Inc

Underhanded Just around this time last year Pam, Dean and I stopped in to Empire Hyundai to check out a used car I had found on the internet after much research. Just around this time last year Pam, Dean and I stopped in to Empire Hyundai to check out a used car I had found on the internet after much research. Anticipating negotiating a lower price, we presented the salesman with a fair bid we thought the car was worth and were stunned when the salesman added over $3,000 (repairs the dealership had made to the car) to the list price of the car. (Isn't that going in the wrong direction!) After haggling with the salesman for awhile we were ready to leave when he brought the manager onto the scene. Hoping for a reasonable resolution we agreed to discuss the selling price with the manager. The appearance of the manager just made matters worse, there was no reasoning with these people. So we got up and left. They actually followed us into the parking lot trying to get us to go back into the dealership, everyone was watching us. I turned and asked what was their final figure. They offered to sell the vehicle for $500 over our bid amount; I agreed. I didn't want to lose the car over $500. Afterwards I received a printout of what the $3,000 covered. One of the repairs were new front brakes. The whole experience was awful, what should have been an exciting venture turned into a nightmare. If Pam and Dean had not been there, I would not have my car today, I'm not good at haggling over prices. I couldn't afford the price they now were asking so I would have left without a car. The dealership included two free oil changes and tire rotations with the purchase. In December I took advantage of one of the free oil changes. Afterwards I was presented with an invoice for the work performed and a recommendation to have my rear brake pads replaced, because they were less than 3mm thick, at a cost of $369.00. Now I had only gone around 4,000 miles, more or less and I already needed new brakes. I told the mechanic I couldn't afford new brakes at this time. An appointment was made for me to return on May 18 for my second free oil change. During this period of time I only put on less than 1,000 miles. So we are talking around 5,000 miles I put on my car since I purchased it. On May 18 I brought my car in to Empire Hyundai and told the girl I had a 2:30 appointment to have my oil changed and a tire rotation. I explained my brake problem to her and requested to speak to a manager. I gave her my car keys and she pointed me to a manager in the sales department. I explained that the dealership had replaced the front brakes but neglected to replace the rear brakes when they clearly needed to be changed. I stressed that in no way could I be responsible for wearing down the brakes by driving under 5,000 miles. He understood (tongue in cheek) my situation and would speak to the service manager. After having me wait for over a half hour he returned and offered me $50 off the repair cost of $369 and was dismissed to the waiting room while my car was being serviced. People came and went and I sat patiently waiting. At around 5:00 I went to the desk and inquired about how long did it take to rotate tires and change the oil. The service manager said he could not locate me on the system when the girl turned around and said she had not entered me in the system. She thought I went home after speaking with the sales manager. I was so surprised by her statement that I yelled "you didn't enter me into the system" "How could I have gone home, you had my keys". The manager apologized and said he would have my car worked on immediately and offered to have it washed. I returned to the waiting room which faced the service desk. How could they not have seen me sitting there all those hours and not question why? The whole wall was glass not five feet from the desk. The service manager came into the waiting room and again apologized and offered excuses for the girl's error. I explained she fully knew why I went to speak to the manager and that I had a 2:30 appointment and had my keys. He explained through visual aids how low my brakes were and blamed me for stop and go driving. "No, no, no, I live in the country, not the city." The brakes were low when they sold me the car. So he said well the dealership has to weigh fixing the brakes and their bottom line. He said, "it was a used car, after all, and even new cars need maintenance". So they sold me a car that needed brakes!!! The brakes went from 3mm to 1mm with under 1,000 miles driving. My question to my fellow FBers is, am I being unreasonable, or was the dealership in the wrong. I feel they should have made good on the rear brakes and repaired them free of charge. More

Rude, Unprofessional, and Super Shady I had the worst experience at Empire Hyundai, and I would urge anyone and anyone to avoid that palce like the plague. I was going to buy a 2016 Sonata I had the worst experience at Empire Hyundai, and I would urge anyone and anyone to avoid that palce like the plague. I was going to buy a 2016 Sonata, it was a Dealer demo, but while test driving it, I noticed it had a scratch on the back bumper. We worked out a deal and they agreed to get it touched up and detailed, this was a Sunday. Tuesday comes along and they call me that it is all set, to come in and sign the paperwork. I get there, and they bring me into the finance office to sign the paperwork, only no car, it's still at the shop. So I say that I won't sign until I see the car. The head finance Jerk Joe Carvalho calls me after I left and says if I don't get back there right now and sign, he was going to sell he car to someone else, lol, like that is supposed to scare me. That car had scratches and had over 3000 miles on it, go to xxxx Joe, you and your dealership can kiss you know what! Just so you know, your mouth cost you a sale. I went that same day to pride Hyundai in Seekonk and bought a 2016 Sonata Sport with 40 miles, and no scratches. They were way more professional, and they paid off my whole trade, not like you xxxx bags who low balled me. I hope you go out of business! Seriously people, go anywhere other than here. More