Empire Hyundai Inc

Inconsiderate and Terrible Customer Service I bought a Tucson at this dealership when my old car broke down. I was admittedly in desperate need of a car. I'm now $8,000 upside down on my car, al I bought a Tucson at this dealership when my old car broke down. I was admittedly in desperate need of a car. I'm now $8,000 upside down on my car, although I still like the car and it's in great shape. When I took my Tucson home there was no inspection sticker and two of the window switches weren't working. I had to bring the car back to get it inspected and then back again to get the window switches replaced (they inspected the car before the window switch issue was identified, so obviously someone missed something...). Scheduling the replacement window switches took me through about 4 different people giving me different information. Eventually we scheduled the appointment and they told me they'd call when the car was ready. They never called. We sat at a restaurant nearby for nearly two hours. We finally walked back and lo and behold, the car was ready, they just didn't car. They only replaced ONE of the TWO switches that were broken!!!!! They asked me to come back AGAIN because they didn't have the other one in stock. I told them they could come to me and replace it. The second oil change I got there, I watched the guy at the counter hold my keys for 45 minutes AFTER the car was brought back before he came to get me and let me know my car was ready. NEVER again. THEN I get calls from THEM asking me if I'm interested in trading my car in - mine was in demand. Sure, especially where there was an active recall due to corrosion. So I go in looking to upgrade and trade my car in for a Santa Fe, obviously expecting to pay a bit more. They tell me my car's not worth what I'm paying for it - no kidding! Funny since that's what they sold it to me for... just further confirming what a lousy deal they gave me the first time around. I explain that I knew I was ripped off, but I desperately needed a car at the time. I no longer need a car but I'd like to upgrade and if they can work with me, I understand I'll still be paying more in the end. Well, in the end, they offer me a deal that would put me $11,000 upside down on the new car! Are you kidding? Do they really think someone is stupid enough to go from $8,000 upside down to $11,000 upside down? I'm sorry, but you should really be working on narrowing that gap if you want to keep someone's business, not increasing it. Starting out offering $29,000 for a car listed on their website at $18,900 is a little ridiculous. And to say they can't do any better because my trade-in just isn't worth it? Shame on me for accepting the lousy deal the first time around - shame on your for offering something so ridiculous the second time around. More

Underhanded Just around this time last year Pam, Dean and I stopped in to Empire Hyundai to check out a used car I had found on the internet after much research. Just around this time last year Pam, Dean and I stopped in to Empire Hyundai to check out a used car I had found on the internet after much research. Anticipating negotiating a lower price, we presented the salesman with a fair bid we thought the car was worth and were stunned when the salesman added over $3,000 (repairs the dealership had made to the car) to the list price of the car. (Isn't that going in the wrong direction!) After haggling with the salesman for awhile we were ready to leave when he brought the manager onto the scene. Hoping for a reasonable resolution we agreed to discuss the selling price with the manager. The appearance of the manager just made matters worse, there was no reasoning with these people. So we got up and left. They actually followed us into the parking lot trying to get us to go back into the dealership, everyone was watching us. I turned and asked what was their final figure. They offered to sell the vehicle for $500 over our bid amount; I agreed. I didn't want to lose the car over $500. Afterwards I received a printout of what the $3,000 covered. One of the repairs were new front brakes. The whole experience was awful, what should have been an exciting venture turned into a nightmare. If Pam and Dean had not been there, I would not have my car today, I'm not good at haggling over prices. I couldn't afford the price they now were asking so I would have left without a car. The dealership included two free oil changes and tire rotations with the purchase. In December I took advantage of one of the free oil changes. Afterwards I was presented with an invoice for the work performed and a recommendation to have my rear brake pads replaced, because they were less than 3mm thick, at a cost of $369.00. Now I had only gone around 4,000 miles, more or less and I already needed new brakes. I told the mechanic I couldn't afford new brakes at this time. An appointment was made for me to return on May 18 for my second free oil change. During this period of time I only put on less than 1,000 miles. So we are talking around 5,000 miles I put on my car since I purchased it. On May 18 I brought my car in to Empire Hyundai and told the girl I had a 2:30 appointment to have my oil changed and a tire rotation. I explained my brake problem to her and requested to speak to a manager. I gave her my car keys and she pointed me to a manager in the sales department. I explained that the dealership had replaced the front brakes but neglected to replace the rear brakes when they clearly needed to be changed. I stressed that in no way could I be responsible for wearing down the brakes by driving under 5,000 miles. He understood (tongue in cheek) my situation and would speak to the service manager. After having me wait for over a half hour he returned and offered me $50 off the repair cost of $369 and was dismissed to the waiting room while my car was being serviced. People came and went and I sat patiently waiting. At around 5:00 I went to the desk and inquired about how long did it take to rotate tires and change the oil. The service manager said he could not locate me on the system when the girl turned around and said she had not entered me in the system. She thought I went home after speaking with the sales manager. I was so surprised by her statement that I yelled "you didn't enter me into the system" "How could I have gone home, you had my keys". The manager apologized and said he would have my car worked on immediately and offered to have it washed. I returned to the waiting room which faced the service desk. How could they not have seen me sitting there all those hours and not question why? The whole wall was glass not five feet from the desk. The service manager came into the waiting room and again apologized and offered excuses for the girl's error. I explained she fully knew why I went to speak to the manager and that I had a 2:30 appointment and had my keys. He explained through visual aids how low my brakes were and blamed me for stop and go driving. "No, no, no, I live in the country, not the city." The brakes were low when they sold me the car. So he said well the dealership has to weigh fixing the brakes and their bottom line. He said, "it was a used car, after all, and even new cars need maintenance". So they sold me a car that needed brakes!!! The brakes went from 3mm to 1mm with under 1,000 miles driving. My question to my fellow FBers is, am I being unreasonable, or was the dealership in the wrong. I feel they should have made good on the rear brakes and repaired them free of charge. More