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Empire Hyundai Inc
Fall River, MA
1,236 Reviews
At Empire Hyundai we pride ourselves to be your leading local Hyundai dealer, serve you with excellent customer service, and a friendly, courteous staff in Fall River, MA. The official motto is "We'll Try," and is also nicknamed "the Scholarship City". Come in and take a test drive in a popular new Hyundai Accent, Sonata, or Santa Fe. We conveniently serve as a Westport Hyundai dealer in Fall River. We also have a wide range of used cars, trucks and SUVs at Empire Hyundai. Our experienced sales staff is strong and committed to fulfilling and satisfying your needs while shopping for a vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,236 reviews
May 31, 2017
My Hyundai Experience I had a wonderful experience at Empire. The staff made sure they did everything they could so that I left feeling completely satisfied with my choice I had a wonderful experience at Empire. The staff made sure they did everything they could so that I left feeling completely satisfied with my choice of vehicle. More
by nicolemb2012
Verified CustomerEmployees Worked With
Samantha, Tony
May 27, 2017
Best Hyundai Dealership It's always a pleasure doing business with Empire Hyundai. But it is the great service after the purchase that keeps us a return customers. It's always a pleasure doing business with Empire Hyundai. But it is the great service after the purchase that keeps us a return customers. More
by barbclements28
Employees Worked With
Tony Reis, Tyler Torres
May 27, 2017
Love my vehicle I was completely happy with the way I was treated in a professional manner.Not really comfortable going into car places but I can honestly say Tony Re I was completely happy with the way I was treated in a professional manner.Not really comfortable going into car places but I can honestly say Tony Reid made my car buying experience an awesome one.Thank you Empire Hyundai.. More
by jlanm11
May 27, 2017
Sonota Always great dealing with Steve...everyone is very friendly and helpful...love the new 2017 sonata...Thank you for all the help...always a pleasure s Always great dealing with Steve...everyone is very friendly and helpful...love the new 2017 sonata...Thank you for all the help...always a pleasure see you at my first service appointment More
by tad1962
May 22, 2017
Inconsiderate and Terrible Customer Service I bought a Tucson at this dealership when my old car broke down. I was admittedly in desperate need of a car. I'm now $8,000 upside down on my car, al I bought a Tucson at this dealership when my old car broke down. I was admittedly in desperate need of a car. I'm now $8,000 upside down on my car, although I still like the car and it's in great shape. When I took my Tucson home there was no inspection sticker and two of the window switches weren't working. I had to bring the car back to get it inspected and then back again to get the window switches replaced (they inspected the car before the window switch issue was identified, so obviously someone missed something...). Scheduling the replacement window switches took me through about 4 different people giving me different information. Eventually we scheduled the appointment and they told me they'd call when the car was ready. They never called. We sat at a restaurant nearby for nearly two hours. We finally walked back and lo and behold, the car was ready, they just didn't car. They only replaced ONE of the TWO switches that were broken!!!!! They asked me to come back AGAIN because they didn't have the other one in stock. I told them they could come to me and replace it. The second oil change I got there, I watched the guy at the counter hold my keys for 45 minutes AFTER the car was brought back before he came to get me and let me know my car was ready. NEVER again. THEN I get calls from THEM asking me if I'm interested in trading my car in - mine was in demand. Sure, especially where there was an active recall due to corrosion. So I go in looking to upgrade and trade my car in for a Santa Fe, obviously expecting to pay a bit more. They tell me my car's not worth what I'm paying for it - no kidding! Funny since that's what they sold it to me for... just further confirming what a lousy deal they gave me the first time around. I explain that I knew I was ripped off, but I desperately needed a car at the time. I no longer need a car but I'd like to upgrade and if they can work with me, I understand I'll still be paying more in the end. Well, in the end, they offer me a deal that would put me $11,000 upside down on the new car! Are you kidding? Do they really think someone is stupid enough to go from $8,000 upside down to $11,000 upside down? I'm sorry, but you should really be working on narrowing that gap if you want to keep someone's business, not increasing it. Starting out offering $29,000 for a car listed on their website at $18,900 is a little ridiculous. And to say they can't do any better because my trade-in just isn't worth it? Shame on me for accepting the lousy deal the first time around - shame on your for offering something so ridiculous the second time around. More
by Casey Sylvaria
Employees Worked With
Tyler Torres
May 21, 2017
Excellent Jason chase was very professional with the overall sales presentation . I am a repeat customer and will be back again I will refer all my friends to e Jason chase was very professional with the overall sales presentation . I am a repeat customer and will be back again I will refer all my friends to empire More
by charlswt
Employees Worked With
Tyler Torres
May 21, 2017
Great experience Jason was great. I never felt pressured into any thing and he took his time with me to really understand what I was looking for. Jason was great. I never felt pressured into any thing and he took his time with me to really understand what I was looking for. More
by jennifersoaresx
Employees Worked With
Jason
May 21, 2017
Thank you. I had an excellent experience! Brice was very understanding and easy to work with. He got me exactly what I wanted without any problems! Very professi I had an excellent experience! Brice was very understanding and easy to work with. He got me exactly what I wanted without any problems! Very professional place/people to deal with. More
by keelynashley
Employees Worked With
Brice, DJ, Tyler Torres
May 21, 2017
Thank you for working for me I while I cannot say I was 100% pleased with the deal I got (not the car I initially wanted nor the payment), I cannot say enough good things about my I while I cannot say I was 100% pleased with the deal I got (not the car I initially wanted nor the payment), I cannot say enough good things about my salesman. Mr. James Washington was one of the nicest and friendliest sales people I have ever had the pleasure of doing business with. Considering my past credit history, he tried his damndest to help me and I really appreciated that. If I ever do get another car - I will only use Mr. Washington at Empire. More
by Barlynn1970
Employees Worked With
James Washington
May 20, 2017
Elantra I was very pleased with their ability to find me the perfect car that fit my needs, I am very satisfied with my purchase and would recommend empire Hy I was very pleased with their ability to find me the perfect car that fit my needs, I am very satisfied with my purchase and would recommend empire Hyundai in the future More
by afurtado
