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Empire Hyundai Inc
Fall River, MA
1,238 Reviews
At Empire Hyundai we pride ourselves to be your leading local Hyundai dealer, serve you with excellent customer service, and a friendly, courteous staff in Fall River, MA. The official motto is "We'll Try," and is also nicknamed "the Scholarship City". Come in and take a test drive in a popular new Hyundai Accent, Sonata, or Santa Fe. We conveniently serve as a Westport Hyundai dealer in Fall River. We also have a wide range of used cars, trucks and SUVs at Empire Hyundai. Our experienced sales staff is strong and committed to fulfilling and satisfying your needs while shopping for a vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 8:00 AM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,238 reviews
July 22, 2018
Just an oil change Went in for just an oil change and the associate who helped me was very pushey for me to do other work done like u need a fuel filter done i said no t Went in for just an oil change and the associate who helped me was very pushey for me to do other work done like u need a fuel filter done i said no then half hour later tells me you need wiper blades it would be 30 bucks im like i can pay half that and do it myself. Then air filter is dirty i told him i replaced that last oil change he tried and tried to upsell with all these stuff . Also in the beginning would u like a car wash im like sure thanks. An hour and half of waiting for just an oil change he pulls my car out and said do u still want the car washed im like no now i figured they would have done it in the hour and half of me already waiting there. I do go all the time to get my car serviced there but this was the worst experience i had .... evaluate your team at service and remi d them customer service cause ther alot of places i can go for an oil change instead of there ..... More
by Justme
Employees Worked With
Not sure of associates name it was on 7-20
July 21, 2018
Great Experience I had a wonderful experience buying a car from Empire Hyundai. My salesperson, Ron Webb, was very professional. He made the car buying experience an e I had a wonderful experience buying a car from Empire Hyundai. My salesperson, Ron Webb, was very professional. He made the car buying experience an enjoyable one. Ron is an amazing guy. Very easy to work with and you can tell he cares about his clients needs. If I need a car again, I will be buying from Ron More
by Kms585
Employees Worked With
July 20, 2018
Thank you ! Thank you for always doing a outstanding Job!!! Your service center Is outstanding, employees are awesome! Keep up the good work and I shall ever be Thank you for always doing a outstanding Job!!! Your service center Is outstanding, employees are awesome! Keep up the good work and I shall ever be your customer:) More
by E.Velez
July 16, 2018
The perfect car, with impeccable service I had the pleasure of working with Jose Diaz when I came in to find a new car. I have less than perfect credit and was not very confident I would be a I had the pleasure of working with Jose Diaz when I came in to find a new car. I have less than perfect credit and was not very confident I would be able to find and be approved for a vehicle. I was not only approved but Jose and the team helped me to sign and leave with a vehicle that same day! What was great was everyone seemed so genuine and down to earth, not at all like I have experienced before or your "typical car salesman". Not pushy, and did not try to push me to make a decision I was not sure about or show me cars out of my range. They are hardworking and and seem to have fun working together. A couple of days later Jose called me to make sure everything was still ok and to remind me to come in for a service check after 1,000 miles. I will definitely recommend Jose and Empire Hyundai to anyone I know looking for a car. Thank you again Empire Hyundai!! More
by Anyep
Employees Worked With
Jose Diaz
July 15, 2018
Great experience I was forced in to a situation where i had to buy a new car, after someone totaled my car while i was asleep. Ron Webb, one of the sales associates, I was forced in to a situation where i had to buy a new car, after someone totaled my car while i was asleep. Ron Webb, one of the sales associates, went above and beyond to help me get in to a new car inside of my price range. My experience there was the best I’ve ever had in terms of buying a car. I didn’t feel like they were pushing me into any sale, and made sure i was happy through the whole process. I would recommend Empire Hyundai to everyone, and please see Ron! He was the best! More
by Cbaker33
Employees Worked With
July 14, 2018
Happy customer Thank u for all your help. Very happy to be leaving with car #2 from empire. Sales and financing department were great. Consider them for any purchas Thank u for all your help. Very happy to be leaving with car #2 from empire. Sales and financing department were great. Consider them for any purchase new or used More
by Hjgnurse
Employees Worked With
July 05, 2018
Upscale, professional and yet personal We had an extremely pleasant experience. We came in to find out what options were available, and drove out with a brand new Tuscon! We are thrilled! We had an extremely pleasant experience. We came in to find out what options were available, and drove out with a brand new Tuscon! We are thrilled!! More
by eb*7837
Employees Worked With
June 18, 2018
Lease vehicle I received a very good deal on my trade for my 2015 tuscon. I was a lie to leased a 2018 tuscon which I am very pleased with at this time. I received a very good deal on my trade for my 2015 tuscon. I was a lie to leased a 2018 tuscon which I am very pleased with at this time. More
by Dog124
Employees Worked With
June 14, 2018
"The Dealership From xxxx" On Tuesday June 5th I completed a sales transaction on a Santa Fe SE with Empire Hundai in Fall River. I made a $500 deposit (stock # H21582 , V On Tuesday June 5th I completed a sales transaction on a Santa Fe SE with Empire Hundai in Fall River. I made a $500 deposit (stock # H21582 , Vin # 271861) on a Santa Fe SE Premium Package 7 passenger vehicle. The agreement was that I would put $2,000 down and pay $325 a month, which included all fees, taxes, and first monthly payment on a 12,000 mile per year lease. Three days later, on June 8th my wife and I went to pick up the vehicle only to find that the terms of agreement had changed. Now the finance and sales managers had increased the terms of the agreement by $700, and had us paying the monthly taxes and the first monthly payment. Also, the down payment amount had increased to $2,228 - which is not the $2,000 we had originally agreed upon. At this point a seesaw battle ensued between the manager, comptroller, and us. Finally, after almost two hours we came to an agreement. The new terms were $2,000 down and $328 a month, which included all fees, taxes, and the first monthly payment. When I mentioned that I was eligible for a military discount, they completely disregarded this information. This entire experience left my wife and I feeling coerced and exhausted when we left the dealership 3 and 1/2 hours after we first arrived. We are both in our 80's and 3 days later we were still reeling from the experience. Senior citizens beware.... More
by Senior Citizen
Employees Worked With
Steve Thomas
June 12, 2018
Impeccable Customer Service My mother and I had a great experience at Empire Hyundai in Fall River after carefully checking other dealership options all over RI, for my first car My mother and I had a great experience at Empire Hyundai in Fall River after carefully checking other dealership options all over RI, for my first car. Everyone was polite, friendly, respectful, professional and very accommodating. They listened to our needs and answered our questions. Ron was fantastic to work with and was careful to explain all details of the car and the process. Steve in finance was also great to work with. Everyone had a great sense of humor, were knowledgeable and made a pleasant experience all around. Ron even took the time to introduce me to the service department and Frank was very nice. Even though it is a bit far from our home, all employees made it worth the trip. They were extremely easy to talk to. My parents came with me and were equally impressed. We would definitely recommend this dealership and will make the trip for any routine service etc. in the future. More
by alexjune06
