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Empire Hyundai Inc
Fall River, MA
1,231 Reviews
At Empire Hyundai we pride ourselves to be your leading local Hyundai dealer, serve you with excellent customer service, and a friendly, courteous staff in Fall River, MA. The official motto is "We'll Try," and is also nicknamed "the Scholarship City". Come in and take a test drive in a popular new Hyundai Accent, Sonata, or Santa Fe. We conveniently serve as a Westport Hyundai dealer in Fall River. We also have a wide range of used cars, trucks and SUVs at Empire Hyundai. Our experienced sales staff is strong and committed to fulfilling and satisfying your needs while shopping for a vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,231 reviews
June 18, 2018
Lease vehicle I received a very good deal on my trade for my 2015 tuscon. I was a lie to leased a 2018 tuscon which I am very pleased with at this time. I received a very good deal on my trade for my 2015 tuscon. I was a lie to leased a 2018 tuscon which I am very pleased with at this time. More
by Dog124
Employees Worked With
June 14, 2018
"The Dealership From xxxx" On Tuesday June 5th I completed a sales transaction on a Santa Fe SE with Empire Hundai in Fall River. I made a $500 deposit (stock # H21582 , V On Tuesday June 5th I completed a sales transaction on a Santa Fe SE with Empire Hundai in Fall River. I made a $500 deposit (stock # H21582 , Vin # 271861) on a Santa Fe SE Premium Package 7 passenger vehicle. The agreement was that I would put $2,000 down and pay $325 a month, which included all fees, taxes, and first monthly payment on a 12,000 mile per year lease. Three days later, on June 8th my wife and I went to pick up the vehicle only to find that the terms of agreement had changed. Now the finance and sales managers had increased the terms of the agreement by $700, and had us paying the monthly taxes and the first monthly payment. Also, the down payment amount had increased to $2,228 - which is not the $2,000 we had originally agreed upon. At this point a seesaw battle ensued between the manager, comptroller, and us. Finally, after almost two hours we came to an agreement. The new terms were $2,000 down and $328 a month, which included all fees, taxes, and the first monthly payment. When I mentioned that I was eligible for a military discount, they completely disregarded this information. This entire experience left my wife and I feeling coerced and exhausted when we left the dealership 3 and 1/2 hours after we first arrived. We are both in our 80's and 3 days later we were still reeling from the experience. Senior citizens beware.... More
by Senior Citizen
Employees Worked With
Steve Thomas
June 12, 2018
Impeccable Customer Service My mother and I had a great experience at Empire Hyundai in Fall River after carefully checking other dealership options all over RI, for my first car My mother and I had a great experience at Empire Hyundai in Fall River after carefully checking other dealership options all over RI, for my first car. Everyone was polite, friendly, respectful, professional and very accommodating. They listened to our needs and answered our questions. Ron was fantastic to work with and was careful to explain all details of the car and the process. Steve in finance was also great to work with. Everyone had a great sense of humor, were knowledgeable and made a pleasant experience all around. Ron even took the time to introduce me to the service department and Frank was very nice. Even though it is a bit far from our home, all employees made it worth the trip. They were extremely easy to talk to. My parents came with me and were equally impressed. We would definitely recommend this dealership and will make the trip for any routine service etc. in the future. More
by alexjune06
June 12, 2018
Truly helpful Mr. Andrew Kennedy, went well above and beyond all that one would expect during my recent service maintenance appointment. Mr. Kennedy fully expla Mr. Andrew Kennedy, went well above and beyond all that one would expect during my recent service maintenance appointment. Mr. Kennedy fully explained each and every procedure he proposed for the servicing of my Elantra, and did so so well that even one as totally clueless to the workings of an automobile as I, actually found that I understood the wisdom of his recommendations about what should be done to the vehicle. I never felt (as I have in other garages) pressured or rushed into making decisions. In addition, Mr. Kennedy showed me how to use my fog lights, a feature i didn't even know my car had! More
by frankie
Employees Worked With
Bryce Sewall , Jason Chase, Andrew Kennedy
June 09, 2018
Great service at Empire Hyundai from Ron Webb Everything is as done in a timely manner. Car was brought to me with a full tank of gas and it was cleaned. Great service and they helped me out when Everything is as done in a timely manner. Car was brought to me with a full tank of gas and it was cleaned. Great service and they helped me out when I needed to get a new car in a hurry because of a bad lease from another dealership. More
by ShannonR0423
Employees Worked With
June 08, 2018
Empire Hyundai is Awesome I wanted to buy a Elantra Sedan. I visited Empire and met with Tony Reis Sales & Leasing Specialist. He was professional, knowlegdable and honest and I wanted to buy a Elantra Sedan. I visited Empire and met with Tony Reis Sales & Leasing Specialist. He was professional, knowlegdable and honest and extremely accomodating. He was responsive to my buying requirements and found me the exact car I wanted at the right price.. It was a quick finacing transaction facilitated with the Business Manager. Through the efforts of Tony and Joseph I was able to pickup the car right away. I highly recommend the Empire team. More
by TM
May 31, 2018
New car purchase I received excellent service from Ron Webb, at Empire Hyundai. Will definitely recommend my friends to see him. I love my new 2018 Hyundai Kona!! I received excellent service from Ron Webb, at Empire Hyundai. Will definitely recommend my friends to see him. I love my new 2018 Hyundai Kona!! More
by grinjule
May 31, 2018
10/10 The two sales men I met with, Ronnie & Jose both made me feel welcomed and comfortable as soon as I came into the dealership. They went above and beyo The two sales men I met with, Ronnie & Jose both made me feel welcomed and comfortable as soon as I came into the dealership. They went above and beyond to give me an amazing experience. The Finance Manager, Joe, had an amazing personality and had me feeling very satisfied after speaking with him. I have not one bad word to say about the people that work at this dealership and I thank Jose, Ronnie, Joe & also Andre for helping me get the best experience I could ever get with buying my first car. More
by Darrylee
May 27, 2018
Team membership Well do to an uncircumtance I lost my car to an accident totaled. Well I was helped to get a new car and the best of the best. Took a few days but the Well do to an uncircumtance I lost my car to an accident totaled. Well I was helped to get a new car and the best of the best. Took a few days but they worked for me just as much as me and my wife worked to get the car we wanted. More
by donnylino@win
Employees Worked With
May 19, 2018
was referred to Empire hyundai and Ron Webb. my experience was very professional and was easy going. Ron was great to talk to and work with. pretty quick sales. they helped me and made me feel li my experience was very professional and was easy going. Ron was great to talk to and work with. pretty quick sales. they helped me and made me feel like family. will buy another vehicle from Empire and Ron Webb in the future. More
by eric123
