Empire Hyundai Inc

Customer service really isn't that good. They do have good deals on cars. And the trade in promo they have is not a lie and definitely legit. But there service isn't good. My sales agent was They do have good deals on cars. And the trade in promo they have is not a lie and definitely legit. But there service isn't good. My sales agent was basically rushing me through out the entire process. She didn't know alot of information on the cars. I kept asking if the car had solar panels and she was like there's no sun roof and then peeled off the plastic on the roof after pointing it out to see there's solar panels on the car. She told me she set up my blue link didn't even do it at all or right one or another. Then I called customer service because I forgot something in my old car. I asked if they could set it aside and they told me they left it with the cashier. Then my gf drives to pick it up they didn't even know what was going on to find out. They never even took the thing out of my old car I traded in. If you wanna look for some decent pricing on cars they have it l. If you wanted to be treated in a professional manner keep looking you will get better customer service in a Mc Donald's in the worst part of fall river Part 2 so now I came back and bought a second car trying to give them a second chance and of course another bad experience. First issue is I told them I have a car that's having issues I want to get rid of it with transferring next to nothing of negative equity oh sure we can do that don't worry we will take care of you. Tell me how they tried to sell me on a car and SIGN for it as well off a trade in they literally just got that day without even checking it out. Next thing I know I get a call saying we can't sell you the car it needs like 7k worth of repairs. So now I have to go with a different car no problem I was kind of hesitant anyway because it had almost 100k miles. So now I'm getting this new elantra and I was trying to do a trade in program after goinf back and fourth just to sum up this crap show. The whole point of me coming back to this dealership was for there TRADE in program they agreed ro give me 8k for my car and I would have to put down 1200 and transfer over 500 negative equity totally cool with that. Next thing I know there transferring 8k worth of negative equity and charging me full price for the car even the sales agent was caught off guard because the Managers are sneaks that like to screw over customers. I was so tired and drained I just bought the car anyways but I swear on my kids I will never come back to this terrible dealership again. And the managers acted like they were doing me a favor. Only nice thing was the honesty and time taken out of the sales agent Jose he drove to my house to drop off the car and made sure I was taken care of.and he was also very reliable. But don't BUY A CAR FROM THIS PLACE YOU WILL GET SCREWED SOME WAY More

Terrible experience continues with this place. Wrote a review two weeks ago about my first experience with them trying to buy a car and how it went wrong. Kasey responded asking for a call back t Wrote a review two weeks ago about my first experience with them trying to buy a car and how it went wrong. Kasey responded asking for a call back to the her with the number she provided and I’ve called 3 times since then and no response from her or anyone from this dealership. Is the receptionist not passing along the messages? I don’t know but this is the level of customer service you’ll get by going here. Being completely ignored. More

I ordered a car through Empire Hyundai, they said there was no guarantee on when the car I wanted would come in. I planned to keep looking for a car in the meantime because my car was totaled and I was dr was no guarantee on when the car I wanted would come in. I planned to keep looking for a car in the meantime because my car was totaled and I was driving a rental. I made sure I asked about my deposit being refundable and was told it was a win for them either way because even if I backed out they would have another car on the lot to sell. When I asked for my deposit back because I found a car sooner somewhere else, the person I spoke to told me only the sales person that I worked with could help me and she was unavailable. I called a few times over a 2 week period and they told me she was sick or busy. I had my boyfriend call and he finally got through to the salesperson, she said no one had told her I was trying to get intouch with her. By that time she said the car had already shipped and they would not be able to refund my full deposit. I found them unprofessional and would not recommend attempting to buy a car with them. More

Stay far away they know every trick in the book. You won’t realize it till you own it. They Sold my trade in before 72 hr grace period , agree to one thing sales receipt. Completely different , car You won’t realize it till you own it. They Sold my trade in before 72 hr grace period , agree to one thing sales receipt. Completely different , car was $2000 over sticker price and civil suit coming up. Civil suit coming More

Always a pleasure when I get my car serviced at empire Hyundai. Frank is awesome, knowledgeable and helpful. My cars service light was on and Frank new exactly what to do and had a way of getting me in an Hyundai. Frank is awesome, knowledgeable and helpful. My cars service light was on and Frank new exactly what to do and had a way of getting me in and out with no issues. More

Looked at car on Memorial Day. Filled out paperwork, got called on Tuesday and was told we were approved and car was ready for pick up. Brought our trade in and sales rep switched Filled out paperwork, got called on Tuesday and was told we were approved and car was ready for pick up. Brought our trade in and sales rep switched plates, had NO paperwork ready for us, we told mgmt we were not leaving in car without paperwork, we were informed to come in tomorrow and everything would be ready. We did take car home, brought it back next day at noon, again NO Paperwork prepared, we took our trade in back, no deal done. Find out days later the loan we were approved for was almost $200 over our budget, we were very clear on our budget. Very disappointed, sneaky, unprofessional, unpleasant experience More

I have nothing but good things to say about Empire Hyundai in Fall River.I met a great dales person (Kevin) that did everything for me not only to get a car to fit my needs but also my budget. Kevin b Hyundai in Fall River.I met a great dales person (Kevin) that did everything for me not only to get a car to fit my needs but also my budget. Kevin been a great friend and a great help and he still helps me out when i have any questions about service department or the car. Next time you think of purchasing a car go yo Empire Hyundai and ask for Kevin. More

Bought a car here in July of 2020, and ended up selling it recently in January. Was sold a useless extended service plan contract that was almost $3,000 when the car already has a 100,000 mile/10 year warr it recently in January. Was sold a useless extended service plan contract that was almost $3,000 when the car already has a 100,000 mile/10 year warranty. Met the finance manager Jason Silva on January 22, 2022 to sign the paperwork to cancel my Wheel & Tire, GAP insurance, and Extended service plan contracts. I had forwarded him the letter from the bank stating the loan was paid off in full on Friday February 18, 2022 and received no response. I called the Portfolio Group that the contracts were with to confirm if the contracts were canceled. I spoke with Cyndi on February 21, 2022 from Portfolio Group and she stated they were not canceled even though I signed the paperwork a month ago. So I ended up calling into Empire Hyundai and spoke with Trevor Torres the General Manager on February 21, 2022 stating how Jason never replied to confirm he received the document I sent and how the Portfolio Group confirmed the contracts were not canceled even though I filled the paperwork out a month prior. After I made the phone call to Trevor, Jason had replied stating he “got it. Thank you.” and then I asked if the refund checks for the canceled contracts will be backdated to January 22, 2022 since that is when I originally filled out the cancellation paperwork. It is now Thursday February 24, 2022 and he still has not answered me. I just called in to try and get into contact with him and the receptionist put me on hold for almost 10 minutes just to tell me he was “with a customer”. I then called Portfolio Group again on 02/24/2022 and spoke with Hayley and she stated the Gap insurance was canceled January 31, 2022 even though I signed the paperwork on January 22, 2022. They waited 9 days to file it. However, Hayley stated the extended service plan and the wheel and tire contract have not been canceled as of yet even though I signed the cancellation paperwork the same day 01/22/2022. I should be owed a refund back to the date the documents were originally signed because this is ridiculous. I wish it was possible to leave no stars as a review because that is all this place deserves. I will be sure to never do business with this dealership again because the customer service here is horrible. I suggest if you plan to buy a Hyundai, do not waste your time or money at this dealership. More

Incredible experience from the moment I walked in, through to delivery of my vehicle. Justin and the group were great to deal with, upfront and accommodating. I traveled an hour and a half and would g through to delivery of my vehicle. Justin and the group were great to deal with, upfront and accommodating. I traveled an hour and a half and would gladly do it again. More

Classic Bait and Switch dealer. Called to see if the price listed on the website (MSRP) was going to be the selling price (plus taxes and fees of course), they agreed. I drove over and was hit with a 10 price listed on the website (MSRP) was going to be the selling price (plus taxes and fees of course), they agreed. I drove over and was hit with a 10k markup, classic bait and switch. Stay far away. More