Empire Hyundai Inc

Perpetuating the sleezy car salesman stero type Ron, I was looking to buy a suv and saw one online at your dealership. It was a 2019 Santa Fe with 19k miles for 21k. Great deal. Chatted onlin Ron, I was looking to buy a suv and saw one online at your dealership. It was a 2019 Santa Fe with 19k miles for 21k. Great deal. Chatted online with a rep asked questions etc. went into the dealership yesterday - drove it. Liked it and was ready to buy it on the spot. Sales guy came over with the price and it was $24k. Of course I was taken aback. They explained I needed to read the fine print, every dealership does this. Well every dealership does not do this - I bought a car from Newport Hyundai - in and out in 2.5 hours. Excellent experience and I was treated with integrity. Everyone from the woman who Answered the phone, salesperson and the manager - perpetuated the sleepy used car salesman stereotype. Lost a sale More

Check out their ratings on Yelp!! Would NEVER buy here! They pump up their dealer ratings on this site, check out the locals on Yelp for a real eye-opener!! This is the type of place Would NEVER buy here! They pump up their dealer ratings on this site, check out the locals on Yelp for a real eye-opener!! This is the type of place that still uses every old-fashioned, cheesy car sales trick in the book. They are not honest, don't talk to the "internet manager", they'll tell you anything to come in, and then you get there and waste your time with a bunch of add-on fees, "conditioning" fees, the car you wanted is gone, blahblahblah. Then when you walk out they'll start calling you, offering a lower price. Hate the old game, with the internet being what it is you'd think they'd get with the times and just be upfront. More

Great experience overall I went to the dealership just to look around and ended up meeting with Jose. John, Keith and the rest of the team made it a pleasant process. Would re I went to the dealership just to look around and ended up meeting with Jose. John, Keith and the rest of the team made it a pleasant process. Would reccomend this place to anyone. More

Great service Great place , really good salesman Trevor N. Really loved the care they gave us while there and everything they knew about car. Would recommend it hig Great place , really good salesman Trevor N. Really loved the care they gave us while there and everything they knew about car. Would recommend it highly for people to go ! More

Worst experience ever I was given a car under false pretenses. I was told by Brandon it was fully loaded even showed us everything on the car I test drove. Needless to find I was given a car under false pretenses. I was told by Brandon it was fully loaded even showed us everything on the car I test drove. Needless to find out it wasn’t fully loaded and they are blaming me for there mistakes. Not only that the manager Ricky has been stringing me along for two weeks now so everything could get finalized before helping me with there mess up. Again told me the Gm wanted to know what would make me happy and I told him two weeks ago and just last night he finally told me it couldn’t be done. And no rectifying has been done by anyone in the store and again have to wait for the Gm to get back from vacation next week because he did nothing like he said he would in the two weeks More

Great Experience @ Hyundai I came in to look at a few vehicles and ended up working with JOSE , STEVE and JOHN . They are the best and would recommend them to anyone’s looking f I came in to look at a few vehicles and ended up working with JOSE , STEVE and JOHN . They are the best and would recommend them to anyone’s looking for a new car truck or SUV. More

Bunch of cheaters and scammer These will lie to your face telling you that they're giving you a good deal but they aren't they will give an amount for your trade in and bump up the These will lie to your face telling you that they're giving you a good deal but they aren't they will give an amount for your trade in and bump up the selling price.stay away More

great experience I went to Empire Hyundai to Look at a few pre-owned cars because the car i was driving was a beater and was on its last leg and when i got to Empire H I went to Empire Hyundai to Look at a few pre-owned cars because the car i was driving was a beater and was on its last leg and when i got to Empire Hyundai Brandon Greeted my and helped me get into a brand new hyundai accent something i never thought could happen i am so happy that I now have my first brand new car thank you Brandon and dj for getting me into this car More

Professional Dealership I just wanted to note that earlier this week, I submitted a very negative post about Empire Hyundai regarding an experience we had while searching for I just wanted to note that earlier this week, I submitted a very negative post about Empire Hyundai regarding an experience we had while searching for new automobile. I need to let everyone know that since that post, not only did I hear from the owner of Empire, Rick Torres, but also from several members of his leadership team. I have never dealt with an organization that has worked harder than Empire to insure that my satisfaction achieved. Purchasing a new vehicle is never an easy experience. However if you are dealing with a professional organization that takes to time to listen to your concerns and react in a manner that insures you are comfortable with your decision, that process becomes a lot easier. I just want to thank Rick, Rose, Chris and Steve. Not only did my wife get the car she wanted, our family now has a new destination for our future automobile needs. Don Richards More

Condescending Dealership I went to look at a 2016 Hyundai Sonata this past Monday. They called to confirm the appointment 2 hours prior to my arrival and I then called them a I went to look at a 2016 Hyundai Sonata this past Monday. They called to confirm the appointment 2 hours prior to my arrival and I then called them a second time to move my appointment up by 2 hours. The rep I spoke with said everything was all set to go whenever I arrived. When I got there (after waiting a half hour for the salesman to find the car) he told me the car was sold the DAY BEFORE. To make matters even worse, he then tried to offer me a car that was “comparable” but had a major dent and paint exchange from an evident side swipe. The salesman also never spoke to me, who was purchasing the vehicle, but directed everything to the man I was accompanied by. The entire experience was absolutely terrible and I highly recommend to car shop elsewhere, especially if you are a woman. More