Empire Hyundai Inc

I purchased a used pickup truck from empire on june of 2019.They are very vague on the paperwork your signing.When you question them they say it is explained further along.It is not.When I was done I was 2019.They are very vague on the paperwork your signing.When you question them they say it is explained further along.It is not.When I was done I was not given copies of what was signed..I had to go back and tell them I wanted copies.Which was finally given.When I called the dealership multiple times to find out the name of the warranty company,I got the run around .I finally found it in my paperwork ,but was not given any help from empire. .The sales manager{joseph carvalho} told me that the first 2 oil changes were on them.When I needed an oil change, I called the service department and was told they have no record of such an agreement.I tried multiple times to speak to joseph carvalho {sales manager},and left voice messages because he never picked up or returned any calls,I got no response from him .If they promise anything ,get it in writing because they will not deliver.. More

I have bought at least 10 to 15 cars In the past years. I have bought at least 10 to 15 cars In the past years. But never ever had experience like this. They lie Treat there customer horrible The GENE I have bought at least 10 to 15 cars In the past years. But never ever had experience like this. They lie Treat there customer horrible The GENERAL Manger is so rude If you want peace of mind run to Another dealer. More

Having the most horrible time with Empire. It is past 6 weeks since I bought my car and they still have not registered it. Read the documents they ask you to sign before signing! They sell your email addr weeks since I bought my car and they still have not registered it. Read the documents they ask you to sign before signing! They sell your email address. I have been getting spam galore. The sales person asked for my email so that Hyundai reach me! Like a fool i signed the document, then read it a few days later. They are scam artists. I even emailed owner, Mr. Torres, and I have not heard from him. Also they have you sign so you do not have the 72 hours to change your mind. They never mentioned that to me prior to signing! More

Customer Service I bought two cars from Empire Hyundai. Twice they treated me and my wife like we were the help. If you don't have A+ credit with a huge down payment a I bought two cars from Empire Hyundai. Twice they treated me and my wife like we were the help. If you don't have A+ credit with a huge down payment and buying one of their high end vehicles. they will treat you like a third toe. We had a hard time financing the vehicle. If it wasn't because I reached out to the financial institution we would not have gotten the car. The only thing they did was fill out the application and send it in. We had to do all the foot work. When I called them they either put me on hold, or say the finance manager was unavailable. They have not registered the vehicle until the bank forced their hand about not giving me the vehicle and because I called that and told them I wanted to back out and wanted my down payment back if they wasn't going to give me the car. They didn't follow up with me on my purchase. When they finally called us to pick up the vehicle It wasn't ready and once again we had to wait. I got the call that morning and the sales person told me to pick up the vehicle because the bank got on them for not giving the car to us. When we got there at 4 PM, the car still wasn't ready, and we were told to come back because they have to put the plates on it and detail the vehicle and that they were busy. When we got the vehicle it was dusty inside and out. I drove by that day and the lobby was dead. I won't go back even to service my vehicle. They made us feel like we were beneath them. I owned three Hyundai cars they all been great cars with an excellent warranties. If you are in the market for a brand new Hyundai there are 3 dealerships within 35 miles of Fall River. What's funny is their license plate cover says" Experience the Difference" that is so true their unique that's for sure. More

I purchased my car from them almost 2 years ago. Everytime I have a question about my car's warranty or protection plan I get my call transfered around the dealership from one person to the next unt Everytime I have a question about my car's warranty or protection plan I get my call transfered around the dealership from one person to the next until I get a voicemail box.They either don't know how to answer a simple question or they don't want to deal with people using their protection plans. They also never followed up with me after leaving a message. This has happened more than once More

I went down to Empire to look for a car, and was greeted by the nicest salesman, Scott. He was extremely helpful and knowledgeable, and was able to answer any questions I had! He got me a great deal on a ca by the nicest salesman, Scott. He was extremely helpful and knowledgeable, and was able to answer any questions I had! He got me a great deal on a car, that I got to drive home that day! I highly recommend seeing Scott down at Empire Hyundai if you want someone that is truly helpful and cares about what you want! More

Great experience excellent service very respectfu it was a great you should have more individuals like the one that I dealt with thanks Jesse Soares a great you should have more individuals like the one that I dealt with thanks Jesse Soares More

Greatest experience I ever had buying a car my sales person brand went above and beyond to make me feel comfortable I have less than perfect credit and was treated poorly at a few other dealerships and person brand went above and beyond to make me feel comfortable I have less than perfect credit and was treated poorly at a few other dealerships and everyone from Brandon dj and Joe treated me great I will definitely be back love my Elantra More

Scott was a such a great salesman! He was very helpful and informative, and was able to answer all my questions! He put my needs and interests first, and got me the best deal on a car! I highly recommend and informative, and was able to answer all my questions! He put my needs and interests first, and got me the best deal on a car! I highly recommend seeing Scott down at Empire Hyundai if you need a car, and want a salesman that cares! More

Terrible Sales These folks are terrible. They call you and tell you they have the car in-stock and when you arrive, surprise there is no car available. These folks are terrible. They call you and tell you they have the car in-stock and when you arrive, surprise there is no car available. More