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Empire Hyundai Inc
Fall River, MA
1,238 Reviews
At Empire Hyundai we pride ourselves to be your leading local Hyundai dealer, serve you with excellent customer service, and a friendly, courteous staff in Fall River, MA. The official motto is "We'll Try," and is also nicknamed "the Scholarship City". Come in and take a test drive in a popular new Hyundai Accent, Sonata, or Santa Fe. We conveniently serve as a Westport Hyundai dealer in Fall River. We also have a wide range of used cars, trucks and SUVs at Empire Hyundai. Our experienced sales staff is strong and committed to fulfilling and satisfying your needs while shopping for a vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 8:00 AM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,238 reviews
August 07, 2020
Dealer was incredibly rude. Told me to feel free to text him withany questions, then proceed to go on a rant when I asked for an update on paper work (which ended up delaying how long it took me to get the him withany questions, then proceed to go on a rant when I asked for an update on paper work (which ended up delaying how long it took me to get the car home). Listed price online had fine print which drastically changed the in person price. Employees all over the building where not wearing masks properly and a good amount of them were not wearing them at all. I wouldn't tell my worst enemy to come here More
by Bizz97
Verified CustomerEmployees Worked With
Matheus Melo
August 07, 2020
Great service department Andrew and Jeff are always very helpful and courteous however the sales department there is absolutely horrible the salespeople are not trained properly they make people wait they n helpful and courteous however the sales department there is absolutely horrible the salespeople are not trained properly they make people wait they never return phone calls ridiculous if it wasn't for the best service I wouldn't even deal with this place Brenda is always very pleasant as well and always very accommodating More
by JJMELLO31
Employees Worked With
Jeffrey Mello, Andrew Kennedy
August 06, 2020
The service dept. was really easy to work with and did a great job!! My truck is running smoothly now and I feel safer on the road! great job!! My truck is running smoothly now and I feel safer on the road! More
by julezdana
August 06, 2020
I was very pleased with the customer service very nice people and on time with my services I never have a problem when I go there people and on time with my services I never have a problem when I go there More
by DPOOKY143
Employees Worked With
Other Employees :
Rick Torres, Tyler Torres, Donald Devlin, Tony Reis
August 06, 2020
After bringing my Hyundai in for the 3rd time for the same issue, it was finally diagnosed and 'seems' to be better. Of course this is $1,000+ later Frank was the first employee to actually answer same issue, it was finally diagnosed and 'seems' to be better. Of course this is $1,000+ later Frank was the first employee to actually answer my questions, and present an honest presentation as to what may be the cause of my issues. More
by HyundaiCanDoBetter
August 05, 2020
My sales rep. was Chris he was ok wasn't to up on being a sales man he got some help from Joe which was helpful l liked the the car and the price was ok sales man he got some help from Joe which was helpful l liked the the car and the price was ok More
by bobstp65
August 05, 2020
Ron Webb was extremely professional, sincere and on-top of his game! He listened to my needs and requirements, and met my expectations efficiently and without any “Forceful Selling” techniques. of his game! He listened to my needs and requirements, and met my expectations efficiently and without any “Forceful Selling” techniques. More
by Djordan1966
August 02, 2020
I’m on my third vehicle from this dealership, and I’ve had great experience with all departments, including the service department. They staff always greet me with courtesy and the work done is always wha had great experience with all departments, including the service department. They staff always greet me with courtesy and the work done is always what was quoted. I highly recommend this establishment. More
by tecacat73
July 30, 2020
Andrew was quick, efficient and assisted with pick up and drop off of rental to make my experience as easy as possible. Great employee, thank you Andrew. drop off of rental to make my experience as easy as possible. Great employee, thank you Andrew. More
by Navymom40
Employees Worked With
Andrew Kennedy
July 30, 2020
Everything was explained. It was a quick 30 minutes for first oil and filter and rotate tires. The computer inspection of my car showed cabin filter was dirty and technician recommended replacing which I d first oil and filter and rotate tires. The computer inspection of my car showed cabin filter was dirty and technician recommended replacing which I did. More
by KathyR
Employees Worked With
Andrew Kennedy
