Empire Hyundai Inc

Not to happy about what happen with my Car. A year ago I took my car for a diagnostic because it had a check engine light on and the shift was not moving to reverse and other. At the time I cou A year ago I took my car for a diagnostic because it had a check engine light on and the shift was not moving to reverse and other. At the time I could'n do the work save the paper to do it later when the money was available. Made an appointment. for the 26/ Sept./23 but canceled and reschedule for Oct.10. Took the car though that it was going to be fix by the following day my car was return to me Oct 18 with problems that the car didn't have, now Oct 19,2023 the check engine light is back on. Yesterday I call numerous time complaining about noise that my car didn't have before even took it back the noise still there spoke with Frank a very smarty mouth person my husband explain the situation he make fun of my husband replying to fix it again if he fix it before. the problem is also that every time I took my car there the part are not being install to the completion there is always a few screw missing. my husband is also a mechanic and know what he's doing after putting all screw that were missing from a previous job now missing again and part lose under the car. The excuse that they didn't work under the car but if you're working with the shift of the car that is under the car.I would like my issue to be resolve I din't pay $1,412.89 for the check engine to be on again.Also Would not take my car here again, customer are priority and they're always right. Also you suppose to have some one to check the car over before returning to the owner making sure that everything is in place nothing missing. Supervisor Jeff white please contact me. More

AVOID THIS BUSINESS! When I asked the salesman named Brandon Rodriguez what they would give me for my old car his initial offer was $500. I told him that’s what I got for When I asked the salesman named Brandon Rodriguez what they would give me for my old car his initial offer was $500. I told him that’s what I got for my last trade at Empire Hyundai, which had a seized engine and didn’t run. My current car that I wanted to trade was still very much operational and I asked $1,000. He left the room to speak to his supervisor, I believe a man named DJ, and came back with an offer of $700 and I agreed. However, when I showed up to finish the transaction and pick up my new car they lowered their offer to $500 without disclosing it to me, and AFTER they had already performed a hard check on my credit and submitted my financing paperwork to the Capital One bank. I asked Brandon why they weren’t giving me the price we’d agreed to and he denied that he had promised me the $700 offer, claiming to have told me that he would need to get that approved from his supervisor. This was completely false. As I mentioned, when he made me the $700 offer he had already left the room beforehand to do just that. When confronted with this, Brandon became very defensive and angry, even going so far as to raise his voice a bit. The entire conversation was also peppered with Brandon’s knee jerk response of threatening to sell the car to someone else or even send it to auction if I didn’t go along. They also tried to make me buy additional products such as protection plans. Despite quoting me a monthly payment of $450, these would mean at least an additional $30/mo, $3,000 total to the purchase price over the life of the note. They claimed their policy dictated I had to do so or pay a higher interest rate. My response was that all of this should have been disclosed in the initial discussion, where I had asked Brandon point blank if there would be any additional fees or charges besides the price of the car and the doc fee. His answer to this had been a definitive NO. They also never returned my $100 deposit as promised. More

I can't say enough nice things about the service department here. Perfect service, fast and efficient, online scheduling was easy. Thanks Andrew...your're the best! department here. Perfect service, fast and efficient, online scheduling was easy. Thanks Andrew...your're the best! More

2023 Tucson Limited list for $29k but then they said it was listed wrong and tried to sell me for $39k. They refuse to honor listed price! was listed wrong and tried to sell me for $39k. They refuse to honor listed price! More

Since when are car dealerships enjoyable to be at? When I walked thru the doors of Empire Hyundai in Fall River thats when. the assumed dreadful day came after a long 3 week process of being told my w When I walked thru the doors of Empire Hyundai in Fall River thats when. the assumed dreadful day came after a long 3 week process of being told my wife's car that she purchased only 2 years ago (from another local but will remain unnamed dealership) has a bad motor after having problems since we got it. Did multiple dealerships in the area and all were outshined by our sales associate Mackenzie and the rest of the team. From being greeted in the rain last week by SALES MANAGER Michael we could already tell things were going to be better then the last dealership that stared at us on the lot just trying to look at some of what they had. Told him I needed a nice no pressure sales associate as my wife has already had a hard time with the previous few. THATS WHERE MACKENZIE MADE THIS AN EXPERIENCE THAT HAS EARNED ME AS A CUSTOMER FOR LIFE! Byfar night and day between any other sales associate we have spent time with. She made it feel as it was our direct needs to be met and keep us happy rather then the "im just selling you whatever car I can make the most money on". Sat us down, actually listened to my wife I barely even had to talk, and by my surprise said she had several options she wanted to show us. Several? Its raining out just bring it up on the computer or something. "Don't be silly let me pull a few up which one would you like to see first?" 3rd car in Mackenzie was spot on... a beautiful white, low mile VW Tiguan. Wife's eyes lit up seeing it. Walked her thru the countless features and upgrades the car had over her traded vehicle..... this was the one... but i cant afford a VW! Thats when part 3 of me being mind-blown came in. This voice came over the intercom requesting Mackenzie to bring us to the finance office, the moment ive been dreading, had preliminary payments worked out a little but but higher then what i wanted to be at by a little, but asked what they could do. The smile on Joe's face when he got to shake my hand and tell me we are better then expected. Joe went out of his way, worked a few things for us the best that he could for our situation and got us an approval, WITH WARRANTY WHICH I 100% support anyone buying if affordable, for less money then what i originally went in the office for. Explained my interest rate, the 2 offers i had on the vehicle by the different banks, and which i felt more comfortable with since they were close. Never thought id leave a car dealership accomplished as well as actually happy to make this big of a purchase. If it was not for Joe or Mackenzie im not sure if I would have even bought her a new car and just given her mine. Highly recommend both of them and will continue to do so, and maybe back sooner then I think to trade in mine. More

They sold me a car with bad brakes cracked rim quick to argue with you awful argue with you awful More

I bought a 2018 Mazda with less than 30 thousand miles in 2022. It has been less than 1 year and I already have had to put over 2 grand into it. Not to mention it took over 3 weeks for me to finally get the 2022. It has been less than 1 year and I already have had to put over 2 grand into it. Not to mention it took over 3 weeks for me to finally get the car off the lot because "the work" they were suppose to do. More

Tony went above and beyond to put myself and my wife into great cars! Highly recommend!! great cars! Highly recommend!! More

Customer service really isn't that good. They do have good deals on cars. And the trade in promo they have is not a lie and definitely legit. But there service isn't good. My sales agent was They do have good deals on cars. And the trade in promo they have is not a lie and definitely legit. But there service isn't good. My sales agent was basically rushing me through out the entire process. She didn't know alot of information on the cars. I kept asking if the car had solar panels and she was like there's no sun roof and then peeled off the plastic on the roof after pointing it out to see there's solar panels on the car. She told me she set up my blue link didn't even do it at all or right one or another. Then I called customer service because I forgot something in my old car. I asked if they could set it aside and they told me they left it with the cashier. Then my gf drives to pick it up they didn't even know what was going on to find out. They never even took the thing out of my old car I traded in. If you wanna look for some decent pricing on cars they have it l. If you wanted to be treated in a professional manner keep looking you will get better customer service in a Mc Donald's in the worst part of fall river Part 2 so now I came back and bought a second car trying to give them a second chance and of course another bad experience. First issue is I told them I have a car that's having issues I want to get rid of it with transferring next to nothing of negative equity oh sure we can do that don't worry we will take care of you. Tell me how they tried to sell me on a car and SIGN for it as well off a trade in they literally just got that day without even checking it out. Next thing I know I get a call saying we can't sell you the car it needs like 7k worth of repairs. So now I have to go with a different car no problem I was kind of hesitant anyway because it had almost 100k miles. So now I'm getting this new elantra and I was trying to do a trade in program after goinf back and fourth just to sum up this crap show. The whole point of me coming back to this dealership was for there TRADE in program they agreed ro give me 8k for my car and I would have to put down 1200 and transfer over 500 negative equity totally cool with that. Next thing I know there transferring 8k worth of negative equity and charging me full price for the car even the sales agent was caught off guard because the Managers are sneaks that like to screw over customers. I was so tired and drained I just bought the car anyways but I swear on my kids I will never come back to this terrible dealership again. And the managers acted like they were doing me a favor. Only nice thing was the honesty and time taken out of the sales agent Jose he drove to my house to drop off the car and made sure I was taken care of.and he was also very reliable. But don't BUY A CAR FROM THIS PLACE YOU WILL GET SCREWED SOME WAY More

Terrible experience continues with this place. Wrote a review two weeks ago about my first experience with them trying to buy a car and how it went wrong. Kasey responded asking for a call back t Wrote a review two weeks ago about my first experience with them trying to buy a car and how it went wrong. Kasey responded asking for a call back to the her with the number she provided and I’ve called 3 times since then and no response from her or anyone from this dealership. Is the receptionist not passing along the messages? I don’t know but this is the level of customer service you’ll get by going here. Being completely ignored. More