Empire Hyundai Inc

When searching for a new vehicle I went to four other dealerships before going to Empire Hyundai. The other dealerships were not as interested in making a sale either for a new or used vehicle. I went dealerships before going to Empire Hyundai. The other dealerships were not as interested in making a sale either for a new or used vehicle. I went to Empire to look at a used vehicle and Bassam was the salesperson who helped me. Although the used vehicle that I looked at was nice I decided that it would not be the right vehicle for my needs. I jokingly asked Bassam about a 2011 Sante Fe and he started to explain all of the benefits to me without being too " pushy " and forward. My wife and I discussed the possibility of a 2011 Santa Fe and decided to call Bassam and see if we could work a deal. We met with him and within about 1 1/2 hours only we were signing papers for a new Santa Fe. The entire experience with Bassam and Empire was a relaxed and non-pressured one. We drove the new vehicle home and are looking forward to the same type of service from Empire and Bassam in the future. More

|i would buy a nother car form this dealership. they were very kind and frendily. my sale person was so nice and kind. he went over everything with us and explaned all the details of the car. what the car ha very kind and frendily. my sale person was so nice and kind. he went over everything with us and explaned all the details of the car. what the car has and what it dosent have.and again everyone was kind to us. THANK U THE BARRESI More

Bassam was extremely friendly and was definitely trying to work his hardest to please our request. He was very thorough with explaining the whole process and I will definitely recommend him to people looki to work his hardest to please our request. He was very thorough with explaining the whole process and I will definitely recommend him to people looking to buy a car. Great dealership and sales associates! More

Normally new car dealers are less than an enjoyable experience. The sales man was cool calm and collective and was very helpful. He was polite and courteous during the whole transaction. I am a tough p experience. The sales man was cool calm and collective and was very helpful. He was polite and courteous during the whole transaction. I am a tough person to sell to. Samson handled me like a pro. I am sure he and Empire Hyundai will be selling lots more vehicles. Overall experience was a 10. Good Job Empire Hyundai. Thank you, David and Cindy Peltier More

It was a pleasant experience overall. I did not feel pressured by my sales representative. He answered all my questions and eased any insecurities I had about making a transaction with this company. I pressured by my sales representative. He answered all my questions and eased any insecurities I had about making a transaction with this company. I would recommend him to any of my friends or family looking to purchase a new or used vehicle in the future. Best Regards, More

Went look at a car to possiblity buy one, they gave me a good deal so I came home with a car. friendly people, going back today to finish the sale. They made sure I was cming home with a new car. Gave me a good deal so I came home with a car. friendly people, going back today to finish the sale. They made sure I was cming home with a new car. Gave me a great deal for my trade. I wanted go any were else More

I am sitting here reading these reviews and I'm astonished by the high ratings for this dealership. This website is actually losing credibility with each sentence I read. I am usually a very calm astonished by the high ratings for this dealership. This website is actually losing credibility with each sentence I read. I am usually a very calm person until I feel like someone is really trying to take advantage of me. The first salesman I talked to was supposed to get back to me by phone with some vehicle information, which never happened. So we then went back, dealt with another salesman who was more helpful but not exactly trustworthy. After we agreed on a price and I repeated several times "This is the amount we are financing, right?" to which he agreed, I gave him my social security number to run my credit. The manager then comes in and it's starts becoming like a flim flam operation. He's quickly switching numbers around and refuses to tell me the cost of the car. I finally get angry and demand the price of the car for the 4th time and it's over $6000.00 more than what the salesman told me. And mind you, I went on the Hyundai website and built a car fully loaded and it wasn't as much as his price and at that time Hyundai was offering a $1500.00 rebate.After wasting many hours there, I walked out infuriated at how they were trying to con my husband and I. I told them I would never step foot in there again and rest assured I won't. After telling people the story, several have said they have had bad experiences there. Maybe there family members are writing these reviews. Who knows. More

My husband had actually walked in to just look around, and we found the car that was best for our family, our sales rep was exceptional, he worked overtime just to get us the deal that we were looking for and we found the car that was best for our family, our sales rep was exceptional, he worked overtime just to get us the deal that we were looking for, and sure enough that night I went home with a beautiful vehicle and at a great price at that, as a women i don't like being in dealership but the whole staff worked had and as fast as they could to get me what I was asking for, would I recomend them to my family and friends absoulutley, Colby our sales rep was exceptional even after the deal was done follow up call to make sure we were satisfied had not experience that from any other dealership. More

Customer Service was incredible from start to finish. Everyone involved in helping us purchase the car was exceptional friendly and great to work with including finance (Joe Carvalho). We had asked to s Everyone involved in helping us purchase the car was exceptional friendly and great to work with including finance (Joe Carvalho). We had asked to stay under $400.00 for our payment and the expectation was meet coming in at $50.00 under. Our overall experience was great and would definitely refer friends and family to Empire Hyundai. More

I went to empire hyundai to purchase a used vehicle. i had seen the vehicle on their website and live in the local area. my wife and i were greated professionaly by Brent who from start to finish was very had seen the vehicle on their website and live in the local area. my wife and i were greated professionaly by Brent who from start to finish was very professional. He was able to get us the vehicle we were looking at online and demonstrate it knowledgeablely. we came in on a budget and a payment, and to my surprise left right on that number we needed to be at. My wife and i had intended to shop around but, the vehicle and price left us buyers. Follow up phone calls, and even a post card left us both feeling good about our purchase. i would definatly purchase there again. More